Forum Discussion

dlow2020's avatar
dlow2020
Experienced User
2 years ago
Solved

confirming company

I need to submit my June quarterly BAS but can;t access my MYOB. It is asking to confirm my file and won't allow my to confirm online. It requires me to confirm by phone. Product: AccountRight Bas...
  • Doreen_P's avatar
    Doreen_P
    2 years ago

    Hi, Ginny17 

     

    Thanks for your post, and welcome to the MYOB Community Forum.

     

    If the payroll has been processed, the super contribution will not be processed automatically. To process a super contribution, kindly go to Payroll > Pay superannuation > Make sure to select the correct bank account from which you are paying super > Select the correct Payment Start Date and Payment End Date. Once done, you may need to tick the transactions of the payments that you want to process and then hit Record. For further information when processing super, kindly check The Help Article: Make superannuation payments.

     

    Please let us know if you require any further assistance with this. We are happy to assist.

     

    Best regards,

    Doreen

Isaiah_C's avatar
Isaiah_C
MYOB Moderator
2 years ago

Hi dlow2020,

 

Thank you for reaching out to us and I'm sorry for the late response. I'm sorry to hear that you're having an issue confirming your company file and I'll be glad to assist you with this. I've sent the license file to your email address. Please select the option confirm by phone and attach the license file that I've sent and let me know how it goes.

 

 

Please let me know if you need further help.

 

Kind regards,

Sai

 

dlow2020's avatar
dlow2020
Experienced User
2 years ago

Thank you. 

Got it and all is good.

  • Isaiah_C's avatar
    Isaiah_C
    MYOB Moderator
    2 years ago

    Hi dlow2020,

     

    Thank you for your response. That's great to hear! I'm glad that your issue has now been resolved. If you have any concerns in the future, feel free to post in our Community Forum. Have a great day!

     

     

    Please let me know if you need further help.

     

    Kind regards,

    Sai

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It is asking to confirm my file and won't allow my to confirm online. It requires me to confirm by phone. Product: AccountRight Bas...","body@stringLength":"375","rawBody":"

I need to submit my June quarterly BAS but can;t access my MYOB.

It is asking to confirm my file and won't allow my to confirm online.

It requires me to confirm by phone.

Product: AccountRight Basics AU

Version: 2013.5.15.9262

File Version: 2013.5.15.9458

 

Co file id:1

Please help as my BAS in due now  

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Thank you. 

Got it and all is good.

","body@stringLength":"53","rawBody":"

Thank you. 

Got it and all is good.

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url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 5%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,24A12,12,0,1,0,0,12,12,12,0,0,0,12,24Zm1.82-10.71a1.2,1.2,0,0,0-1.2,1.2v4.2h-3s0-7.2,0-7.8h3v.89A3.72,3.72,0,0,1,15,10.91c1.78,0,3,1.29,3,3.78v4H15v-4.2A1.2,1.2,0,0,0,13.82,13.29ZM6.91,9.69h0A1.47,1.47,0,0,1,5.4,8.2,1.44,1.44,0,0,1,6.93,6.75a1.47,1.47,0,1,1,0,2.94Zm1.51,9h-3v-7.8h3Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .instagram a:before {\n background: 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Hi dlow2020,

\n

 

\n

Thank you for reaching out to us and I'm sorry for the late response. I'm sorry to hear that you're having an issue confirming your company file and I'll be glad to assist you with this. I've sent the license file to your email address. Please select the option confirm by phone and attach the license file that I've sent and let me know how it goes.

\n

 

\n

 

\n

Please let me know if you need further help.

\n

 

\n

Kind regards,

\n

Sai

\n

 

","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":200})@stringLength":"208","postTime":"2023-08-28T10:11:45.156+10:00","lastPublishTime":"2023-08-28T10:11:45.156+10:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"solution":true,"metrics":{"__typename":"MessageMetrics","views":326},"placeholder":false,"originalMessageForPlaceholder":null,"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"isEscalated":null,"entityType":"FORUM_REPLY","eventPath":"category:AccountRight/category:Support/community:myobboard:Accounting_Software_General/message:832872/message:832931","readOnly":true,"editFrozen":false,"body@stringLength":"883","rawBody":"

Hi ,

\n

 

\n

Thank you for reaching out to us and I'm sorry for the late response. I'm sorry to hear that you're having an issue confirming your company file and I'll be glad to assist you with this. I've sent the license file to your email address. Please select the option confirm by phone and attach the license file that I've sent and let me know how it goes.

\n

 

\n

 

\n

Please let me know if you need further help.

\n

 

\n

Kind regards,

\n

Sai

\n

 

","customFields":[],"repliesCount":2},"ModerationData:moderation_data:832963":{"__typename":"ModerationData","id":"moderation_data:832963","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":"member"},"Rank:rank:62":{"__typename":"Rank","id":"rank:62","position":4,"name":"MYOB Moderator","color":"333333","icon":null,"rankStyle":"TEXT"},"Revision:revision:832963_1":{"__typename":"Revision","id":"revision:832963_1","lastEditTime":"2023-08-28T11:02:59.634+10:00"},"QueryVariables:ReplyList:message:832963:1":{"__typename":"QueryVariables","id":"ReplyList:message:832963:1","value":{"id":"message:832963","first":10,"sorts":{"kudosSumWeight":{"direction":"DESC","order":0},"postTime":{"direction":"ASC","order":1}},"repliesFirst":3,"repliesFirstDepthThree":1,"repliesSorts":{"kudosSumWeight":{"direction":"DESC","order":0},"postTime":{"direction":"ASC","order":1}},"useAvatar":true,"useAuthorLogin":true,"useAuthorRank":true,"useBody":true,"useKudosCount":true,"useTimeToRead":false,"useMedia":false,"useReadOnlyIcon":false,"useRepliesCount":true,"useSearchSnippet":false,"useAcceptedSolutionButton":true,"useSolvedBadge":false,"useAttachments":false,"attachmentsFirst":5,"useTags":false,"useNodeAncestors":false,"useUserHoverCard":false,"useNodeHoverCard":false,"useModerationStatus":true,"usePreviewSubjectModal":false,"useMessageStatus":true}},"CachedAsset:text:en_US-components/community/NavbarDropdownToggle-1744853305000":{"__typename":"CachedAsset","id":"text:en_US-components/community/NavbarDropdownToggle-1744853305000","value":{"ariaLabelClosed":"Press the down arrow to open the menu"},"localOverride":false},"CachedAsset:text:en_US-shared/client/components/users/UserAvatar-1744853305000":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/users/UserAvatar-1744853305000","value":{"altText":"{login}'s avatar","altTextGeneric":"User's avatar"},"localOverride":false},"CachedAsset:text:en_US-shared/client/components/ranks/UserRankLabel-1744853305000":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/ranks/UserRankLabel-1744853305000","value":{"altTitle":"Icon for {rankName} rank"},"localOverride":false},"CachedAsset:text:en_US-components/messages/AcceptedSolutionButton-1744853305000":{"__typename":"CachedAsset","id":"text:en_US-components/messages/AcceptedSolutionButton-1744853305000","value":{"accept":"Mark as Solution","accepted":"Marked as Solution","errorHeader":"Error!","errorAdd":"There was an error marking as solution.","errorRemove":"There was an error unmarking as solution.","solved":"Solved","topicAlreadySolvedErrorTitle":"Solution Already Exists","topicAlreadySolvedErrorDesc":"Refresh the browser to view the existing solution"},"localOverride":false},"CachedAsset:text:en_US-components/messages/ThreadedReplyList-1744853305000":{"__typename":"CachedAsset","id":"text:en_US-components/messages/ThreadedReplyList-1744853305000","value":{"title":"{count, plural, one{# Reply} other{# Replies}}","title@board:BLOG":"{count, plural, one{# Comment} other{# Comments}}","title@board:TKB":"{count, plural, one{# Comment} other{# Comments}}","title@board:IDEA":"{count, plural, one{# Comment} other{# Comments}}","title@board:OCCASION":"{count, plural, one{# Comment} other{# Comments}}","noRepliesTitle":"No Replies","noRepliesTitle@board:BLOG":"No Comments","noRepliesTitle@board:TKB":"No Comments","noRepliesTitle@board:IDEA":"No Comments","noRepliesTitle@board:OCCASION":"No Comments","noRepliesDescription":"Be the first to reply","noRepliesDescription@board:BLOG":"Be the first to comment","noRepliesDescription@board:TKB":"Be the first to comment","noRepliesDescription@board:IDEA":"Be the first to comment","noRepliesDescription@board:OCCASION":"Be the first to comment","messageReadOnlyAlert:BLOG":"Comments have been turned off for this post","messageReadOnlyAlert:TKB":"Comments have been turned off for this article","messageReadOnlyAlert:IDEA":"Comments have been turned off for this idea","messageReadOnlyAlert:FORUM":"Replies have been turned off for this discussion","messageReadOnlyAlert:OCCASION":"Comments have been turned off for this event"},"localOverride":false},"CachedAsset:text:en_US-components/customComponent/CustomComponent-1744853305000":{"__typename":"CachedAsset","id":"text:en_US-components/customComponent/CustomComponent-1744853305000","value":{"errorMessage":"Error rendering component id: {customComponentId}","bannerTitle":"Video provider requires cookies to play the video. 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Hi dlow2020,

\n

 

\n

Thank you for your response. That's great to hear! I'm glad that your issue has now been resolved. If you have any concerns in the future, feel free to post in our Community Forum. Have a great day!

\n

 

\n

 

\n

Please let me know if you need further help.

\n

 

\n

Kind regards,

\n

Sai

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