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Kevin9's avatar
Kevin9
Contributing User
9 months ago
Solved

Unable to confirm company file online

myob error.JPG

desktopn Version 2023.7. tried to access this file the other day and keep getting this error. My internet is fine, even used another computer at another location to verify. How can I fix this. 

  • Doreen_P's avatar
    Doreen_P
    9 months ago

    Hi, Kevin9 

     

    Thanks for your post, and welcome to the MYOB Community Forum.

     

    As per the error message you received, this error appears when there's a problem with your internet connection or the MYOB confirmation service is being blocked by your internet connection. Kindly make sure that MYOB is listed under trusted sites. To do this, kindly check The Help Articles: Activation and confirmation errors and About activation and confirmation for further information.

    Please let us know if you require any further assistance with this. We are happy to assist.

     

    Best regards,

    Doreen

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  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator
    9 months ago

    Hi, Kevin9 

     

    Thanks for your post, and welcome to the MYOB Community Forum.

     

    As per the error message you received, this error appears when there's a problem with your internet connection or the MYOB confirmation service is being blocked by your internet connection. Kindly make sure that MYOB is listed under trusted sites. To do this, kindly check The Help Articles: Activation and confirmation errors and About activation and confirmation for further information.

    Please let us know if you require any further assistance with this. We are happy to assist.

     

    Best regards,

    Doreen

    • Kevin9's avatar
      Kevin9
      Contributing User
      9 months ago

      It ended up being an issue with myob verification. Myob ended up providing me with a code to enter which solved the issue. All good now.

      • Doreen_P's avatar
        Doreen_P
        MYOB Moderator
        9 months ago

        Hi, Kevin9 

         

        Thank you for updating us about this. 

         

        We are glad to hear that the issue has been resolved. Please feel free to create a post again if you require any further assistance. We are happy to assist.

         

        Best regards,

        Doreen

  • Kevin9's avatar
    Kevin9
    Contributing User
    9 months ago

    There was atime when you could just ring myob and get this soughted out. What now there is no support especially on the weekend when this happened.