Forum Discussion

Kevin9's avatar
Kevin9
Contributing User
2 years ago
Solved

Unable to confirm company file online

desktopn Version 2023.7. tried to access this file the other day and keep getting this error. My internet is fine, even used another computer at another location to verify. How can I fix this. 
  • Wolfie2011's avatar
    Wolfie2011
    2 years ago

    Hi Hannah, we're fixed, yaay.  I have no idea what happened, only that I couldn't use the MYOB accountright app to login, it just kept on repeating itself when it went to the menu to open a database.  I did all the usual things, closed down, ran the system care, then called the IT department.  They had to reset the router for the entire system, not just my computer.  I think the Flintstones woodpecker must have run out of wood to produce the login details correctly.  Many thanks for your reply.  Jan

Doreen_P's avatar
Doreen_P
MYOB Moderator
2 years ago

Hi, Kevin9 

 

Thanks for your post, and welcome to the MYOB Community Forum.

 

As per the error message you received, this error appears when there's a problem with your internet connection or the MYOB confirmation service is being blocked by your internet connection. Kindly make sure that MYOB is listed under trusted sites. To do this, kindly check The Help Articles: Activation and confirmation errors and About activation and confirmation for further information.

Please let us know if you require any further assistance with this. We are happy to assist.

 

Best regards,

Doreen

Kevin9's avatar
Kevin9
Contributing User
2 years ago

It ended up being an issue with myob verification. Myob ended up providing me with a code to enter which solved the issue. All good now.

  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator
    2 years ago

    Hi, Kevin9 

     

    Thank you for updating us about this. 

     

    We are glad to hear that the issue has been resolved. Please feel free to create a post again if you require any further assistance. We are happy to assist.

     

    Best regards,

    Doreen

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My internet is fine, even used another computer at another location to verify. How can I fix this.  ","body@stringLength":"205","rawBody":"

desktopn Version 2023.7. tried to access this file the other day and keep getting this error. My internet is fine, even used another computer at another location to verify. How can I fix this. 

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It ended up being an issue with myob verification. Myob ended up providing me with a code to enter which solved the issue. All good now.

","body@stringLength":"143","rawBody":"

It ended up being an issue with myob verification. Myob ended up providing me with a code to enter which solved the issue. All good now.

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url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 5%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,24A12,12,0,1,0,0,12,12,12,0,0,0,12,24Zm1.82-10.71a1.2,1.2,0,0,0-1.2,1.2v4.2h-3s0-7.2,0-7.8h3v.89A3.72,3.72,0,0,1,15,10.91c1.78,0,3,1.29,3,3.78v4H15v-4.2A1.2,1.2,0,0,0,13.82,13.29ZM6.91,9.69h0A1.47,1.47,0,0,1,5.4,8.2,1.44,1.44,0,0,1,6.93,6.75a1.47,1.47,0,1,1,0,2.94Zm1.51,9h-3v-7.8h3Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .instagram a:before {\n background: 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Hi, Kevin9 

 

Thanks for your post, and welcome to the MYOB Community Forum.

 

As per the error message you received, this error appears when there's a problem with your internet connection or the MYOB confirmation service is being blocked by your internet connection. Kindly make sure that MYOB is listed under trusted sites. To do this, kindly check The Help Articles: Activation and confirmation errors and About activation and confirmation for further information.

Please let us know if you require any further assistance with this. We are happy to assist.

 

Best regards,

Doreen

","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":200})@stringLength":"218","postTime":"2023-09-04T17:47:45.907+10:00","lastPublishTime":"2023-09-04T17:48:44.325+10:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"solution":true,"metrics":{"__typename":"MessageMetrics","views":626},"placeholder":false,"originalMessageForPlaceholder":null,"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"isEscalated":null,"entityType":"FORUM_REPLY","eventPath":"category:AccountRight/category:Support/community:myobboard:Accounting_Software_General/message:834875/message:834904","readOnly":true,"editFrozen":false,"body@stringLength":"1129","rawBody":"

Hi,  

 

Thanks for your post, and welcome to the MYOB Community Forum.

 

As per the error message you received, this error appears when there's a problem with your internet connection or the MYOB confirmation service is being blocked by your internet connection. Kindly make sure that MYOB is listed under trusted sites. To do this, kindly check The Help Articles: Activation and confirmation errors and About activation and confirmation for further information.

Please let us know if you require any further assistance with this. We are happy to assist.

 

Best regards,

Doreen

","customFields":[],"repliesCount":2},"ModerationData:moderation_data:835175":{"__typename":"ModerationData","id":"moderation_data:835175","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":"member"},"Rank:rank:62":{"__typename":"Rank","id":"rank:62","position":4,"name":"MYOB Moderator","color":"333333","icon":null,"rankStyle":"TEXT"},"Revision:revision:835175_1":{"__typename":"Revision","id":"revision:835175_1","lastEditTime":"2023-09-06T05:34:01.591+10:00"},"QueryVariables:ReplyList:message:835175:1":{"__typename":"QueryVariables","id":"ReplyList:message:835175:1","value":{"id":"message:835175","first":10,"sorts":{"kudosSumWeight":{"direction":"DESC","order":0},"postTime":{"direction":"ASC","order":1}},"repliesFirst":3,"repliesFirstDepthThree":1,"repliesSorts":{"kudosSumWeight":{"direction":"DESC","order":0},"postTime":{"direction":"ASC","order":1}},"useAvatar":true,"useAuthorLogin":true,"useAuthorRank":true,"useBody":true,"useKudosCount":true,"useTimeToRead":false,"useMedia":false,"useReadOnlyIcon":false,"useRepliesCount":true,"useSearchSnippet":false,"useAcceptedSolutionButton":true,"useSolvedBadge":false,"useAttachments":false,"attachmentsFirst":5,"useTags":false,"useNodeAncestors":false,"useUserHoverCard":false,"useNodeHoverCard":false,"useModerationStatus":true,"usePreviewSubjectModal":false,"useMessageStatus":true}},"CachedAsset:text:en_US-components/community/NavbarDropdownToggle-1744853455436":{"__typename":"CachedAsset","id":"text:en_US-components/community/NavbarDropdownToggle-1744853455436","value":{"ariaLabelClosed":"Press the down arrow to open the menu"},"localOverride":false},"CachedAsset:text:en_US-shared/client/components/users/UserAvatar-1744853455436":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/users/UserAvatar-1744853455436","value":{"altText":"{login}'s avatar","altTextGeneric":"User's avatar"},"localOverride":false},"CachedAsset:text:en_US-shared/client/components/ranks/UserRankLabel-1744853455436":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/ranks/UserRankLabel-1744853455436","value":{"altTitle":"Icon for {rankName} rank"},"localOverride":false},"CachedAsset:text:en_US-components/messages/AcceptedSolutionButton-1744853455436":{"__typename":"CachedAsset","id":"text:en_US-components/messages/AcceptedSolutionButton-1744853455436","value":{"accept":"Mark as Solution","accepted":"Marked as Solution","errorHeader":"Error!","errorAdd":"There was an error marking as solution.","errorRemove":"There was an error unmarking as solution.","solved":"Solved","topicAlreadySolvedErrorTitle":"Solution Already Exists","topicAlreadySolvedErrorDesc":"Refresh the browser to view the existing solution"},"localOverride":false},"CachedAsset:text:en_US-components/messages/ThreadedReplyList-1744853455436":{"__typename":"CachedAsset","id":"text:en_US-components/messages/ThreadedReplyList-1744853455436","value":{"title":"{count, plural, one{# Reply} other{# Replies}}","title@board:BLOG":"{count, plural, one{# Comment} other{# Comments}}","title@board:TKB":"{count, plural, one{# Comment} other{# Comments}}","title@board:IDEA":"{count, plural, one{# Comment} other{# Comments}}","title@board:OCCASION":"{count, plural, one{# Comment} other{# Comments}}","noRepliesTitle":"No Replies","noRepliesTitle@board:BLOG":"No Comments","noRepliesTitle@board:TKB":"No Comments","noRepliesTitle@board:IDEA":"No Comments","noRepliesTitle@board:OCCASION":"No Comments","noRepliesDescription":"Be the first to reply","noRepliesDescription@board:BLOG":"Be the first to comment","noRepliesDescription@board:TKB":"Be the first to comment","noRepliesDescription@board:IDEA":"Be the first to comment","noRepliesDescription@board:OCCASION":"Be the first to comment","messageReadOnlyAlert:BLOG":"Comments have been turned off for this post","messageReadOnlyAlert:TKB":"Comments have been turned off for this article","messageReadOnlyAlert:IDEA":"Comments have been turned off for this idea","messageReadOnlyAlert:FORUM":"Replies have been turned off for this discussion","messageReadOnlyAlert:OCCASION":"Comments have been turned off for this event"},"localOverride":false},"CachedAsset:text:en_US-components/customComponent/CustomComponent-1744853455436":{"__typename":"CachedAsset","id":"text:en_US-components/customComponent/CustomComponent-1744853455436","value":{"errorMessage":"Error rendering component id: {customComponentId}","bannerTitle":"Video provider requires cookies to play the video. 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Hi, Kevin9 

\n

 

\n

Thank you for updating us about this. 

\n

 

\n

We are glad to hear that the issue has been resolved. Please feel free to create a post again if you require any further assistance. We are happy to assist.

\n

 

\n

Best regards,

\n

Doreen

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