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Kevin9's avatar
Kevin9
Contributing User
2 years ago
Solved

Unable to confirm company file online

desktopn Version 2023.7. tried to access this file the other day and keep getting this error. My internet is fine, even used another computer at another location to verify. How can I fix this. 
  • Komal_S's avatar
    Komal_S
    6 years ago

    Hi TomD 

     

    In order to delete the payrun that is a part of larger payrun, you would have to delete the electronic payment transaction first (By going to Transaction Journal --> Disbursements).

     

    Note: This process only deletes the electronic payment transaction and not the individual payruns. 

     

    After deleting the electronic payment transaction, all the payruns would go back to "Prepare Electronic payments" screen and you can select the one you want to delete. Once the payrun is deleted and re-entered, you can create bank file for all the employees again. 

     

    More information on this process can be found on Making electronic payments help article. 

     

    Let me know if you have more questions on this. 

Kevin9's avatar
Kevin9
Contributing User
2 years ago

There was atime when you could just ring myob and get this soughted out. What now there is no support especially on the weekend when this happened.

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desktopn Version 2023.7. tried to access this file the other day and keep getting this error. My internet is fine, even used another computer at another location to verify. How can I fix this. 

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desktopn Version 2023.7. tried to access this file the other day and keep getting this error. My internet is fine, even used another computer at another location to verify. How can I fix this. 

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There was atime when you could just ring myob and get this soughted out. What now there is no support especially on the weekend when this happened.

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There was atime when you could just ring myob and get this soughted out. What now there is no support especially on the weekend when this happened.

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url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 5%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,24A12,12,0,1,0,0,12,12,12,0,0,0,12,24Zm1.82-10.71a1.2,1.2,0,0,0-1.2,1.2v4.2h-3s0-7.2,0-7.8h3v.89A3.72,3.72,0,0,1,15,10.91c1.78,0,3,1.29,3,3.78v4H15v-4.2A1.2,1.2,0,0,0,13.82,13.29ZM6.91,9.69h0A1.47,1.47,0,0,1,5.4,8.2,1.44,1.44,0,0,1,6.93,6.75a1.47,1.47,0,1,1,0,2.94Zm1.51,9h-3v-7.8h3Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .instagram a:before {\n background: 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Hi, Kevin9 

 

Thanks for your post, and welcome to the MYOB Community Forum.

 

As per the error message you received, this error appears when there's a problem with your internet connection or the MYOB confirmation service is being blocked by your internet connection. Kindly make sure that MYOB is listed under trusted sites. To do this, kindly check The Help Articles: Activation and confirmation errors and About activation and confirmation for further information.

Please let us know if you require any further assistance with this. We are happy to assist.

 

Best regards,

Doreen

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