Forum Discussion

LJZ's avatar
LJZ
Experienced User
9 months ago

Can't access employee card files

We have been having intermittent issues opening employee card files in the AccountRight Payroll module over recent weeks.  Once the error occurs, we attempt to restart AccountRight as proposed but it...
  • Shella_A's avatar
    Shella_A
    9 months ago

    Hi LJZ, 

     

    It's great to have you here in the Community Forum! I've arranged some fixing in the background over that company file for you. Do ensure that you close down and reopen the company file before attempting to open that card.

    Let me know how you get along and if you require further assistance.

     

    If my response has answered your inquiry, please click "Accept as Solution" to help other users find this.

     

     

    Kind regards,

    Shella

LJZ's avatar
LJZ
Experienced User
7 months ago

Hello Shella,

 

I wonder if you can please assist me as we are having issues accessing employee card files again, this time for a different employee!  Can you please advise if this is something we can fix each time this happens?  Alternatively, are you able to run the same fix on our company file again?  If you need the offending employee's full name, please let me know (initials are K.T.). Thanks in advance for your help Shella.

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