Forum Discussion

LJZ's avatar
LJZ
Experienced User
8 months ago

Can't access employee card files

We have been having intermittent issues opening employee card files in the AccountRight Payroll module over recent weeks.  Once the error occurs, we attempt to restart AccountRight as proposed but it...
  • Shella_A's avatar
    Shella_A
    8 months ago

    Hi LJZ, 

     

    It's great to have you here in the Community Forum! I've arranged some fixing in the background over that company file for you. Do ensure that you close down and reopen the company file before attempting to open that card.

    Let me know how you get along and if you require further assistance.

     

    If my response has answered your inquiry, please click "Accept as Solution" to help other users find this.

     

     

    Kind regards,

    Shella

Shella_A's avatar
Shella_A
MYOB Staff

Hi LJZ, 

 

It's great to have you here in the Community Forum! I've arranged some fixing in the background over that company file for you. Do ensure that you close down and reopen the company file before attempting to open that card.

Let me know how you get along and if you require further assistance.

 

If my response has answered your inquiry, please click "Accept as Solution" to help other users find this.

 

 

Kind regards,

Shella

LJZ's avatar
LJZ
Experienced User
8 months ago

Hi Shella_A,

 

Thank you for your warm welcome AND for resolving my issue so quickly!  I have now regained access to the offending employee card.

 

Many thanks again - have a great weekend!

Lyndall  :)

  • Shella_A's avatar
    Shella_A
    MYOB Staff
    8 months ago

    Hi LJZ,

     

    You're welcome! I'm happy to hear that your issue was resolved quickly and you've regained access to the necessary employee card.

     

    If you have any more questions or need further assistance, feel free to ask. Enjoy your weekend!

     

     

    Cheers,

    Shella

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