Forum Discussion

Katy2's avatar
Katy2
Experienced User
12 months ago

Employees corrupt card file

I have 2 employees, who's cards I cannot open - please can someone run the required script over to fix?

 

Thanks

  • Doreen_P's avatar
    Doreen_P
    12 months ago

    Hi, Katy2

     

    Thanks for your post.

     

    We were able to run a fix script on your company file. Kindly log out and then log back in. Once done, please try to access the employee card file again. Please let us know how it goes.

     

    If my response has answered your inquiry, please click "Accept as Solution" to assist other users in finding this information.

     

    Best regards,

    Doreen

  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator
    12 months ago

    Hi, Katy2

     

    Thanks for your post.

     

    We were able to run a fix script on your company file. Kindly log out and then log back in. Once done, please try to access the employee card file again. Please let us know how it goes.

     

    If my response has answered your inquiry, please click "Accept as Solution" to assist other users in finding this information.

     

    Best regards,

    Doreen

      • Doreen_P's avatar
        Doreen_P
        MYOB Moderator
        12 months ago

        Hi, Katy2

         

        Thanks for updating us.

         

        We're glad to hear that you can access the employee card file. Please be assured that should you need further support, we are here to assist you promptly. Feel free to start a new post, and we'll be ready to address your concerns.

         

        Best regards,

        Doreen

  • Richie8's avatar
    Richie8
    Contributing User
    2 months ago

    Hi there

     

    I got similar issue on one of the employee card which I cannot open it.

    Are you able to run the script to fix it? Thanks.

     

    Kind regards

    Richard

    • Genreve_S's avatar
      Genreve_S
      MYOB Moderator
      2 months ago

      Hi Richie8,

       

      I ran the same fixes that others used on the file connected to your email address. You should now be able to access all your employee cards. If you encounter the same issue again, you can create a support ticket from the My Account window or use MOCA to connect with the live chat team.

       

      Feel free to create a new thread if you need any other help.

       

      Thanks,

      Genreve

       

       

      • Richie8's avatar
        Richie8
        Contributing User
        2 months ago

        I can open the card now. Thanks, Genreve. 

         

        Kind regards

        Richard

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