Forum Discussion

Katy2's avatar
Katy2
Experienced User
12 months ago

Employees corrupt card file

I have 2 employees, who's cards I cannot open - please can someone run the required script over to fix?   Thanks
  • Doreen_P's avatar
    Doreen_P
    12 months ago

    Hi, Katy2

     

    Thanks for your post.

     

    We were able to run a fix script on your company file. Kindly log out and then log back in. Once done, please try to access the employee card file again. Please let us know how it goes.

     

    If my response has answered your inquiry, please click "Accept as Solution" to assist other users in finding this information.

     

    Best regards,

    Doreen

Richie8's avatar
Richie8
Contributing User
2 months ago

Hi there

 

I got similar issue on one of the employee card which I cannot open it.

Are you able to run the script to fix it? Thanks.

 

Kind regards

Richard

  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator
    2 months ago

    Hi Richie8,

     

    I ran the same fixes that others used on the file connected to your email address. You should now be able to access all your employee cards. If you encounter the same issue again, you can create a support ticket from the My Account window or use MOCA to connect with the live chat team.

     

    Feel free to create a new thread if you need any other help.

     

    Thanks,

    Genreve

     

     

    • Richie8's avatar
      Richie8
      Contributing User
      2 months ago

      I can open the card now. Thanks, Genreve. 

       

      Kind regards

      Richard

      • Earl_HD's avatar
        Earl_HD
        MYOB Moderator
        2 months ago

        Hi Richie8,

        We're glad to hear that your issue is now resolved.  Feel free to start a new post if you have further queries and one of us will be happy to assist you. 

        Regards,
        Earl

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