Enhanced security measures are live - Update 20/11 *Edit 21/11/24
3 MIN READ Hi everyone, I’m updating this post (2:30pm AU 21/11/24), as there have been a lot of comments and engagement in the change. With over 100 comments on the post, we are starting to get the same questions being asked, and answers being missed so I hope to summarise the change and key questions/feedback here. The change/s and timeline September 30 th > MYOB implemented 2FA being required at least once every 24 hours Some initial feedback came through about the 2FA prompt caused customers to lose work in progress MYOB has implemented a fix based on feedback and 2FA is prompted on thefirst login each day to avoid loss of work November 27 th > MYOB will be implementing a signout based on 20-30 minutes of inactivity (announced November 19 th ) This announcement on inactivity is driving a significant amount of feedback and discussion that I will summarise below What’s changing: FromWednesday 27 November 2024, users will be automatically signed out after 20-30 minutes of inactivity in MYOB products including:MYOB Business, MYOB AccountRight and AccountRight browser (online files only), MYOB Connected Ledger, MYOB Business Payroll Only and MYOB Practice. After this time, the screen will become locked and blurred. To continue working, users will need to sign back in with their username and password. Browser: Desktop: What do you need to do? When you’re presented with theAre you still there?message we recommend that you clickSign in using [existing email]to return to work in progress. Note* 2FA is not required as part of signing in again and your email will automatically be pre-filled Will I lose my work when I’m signed out? If you sign back into your account using your existing email, you won’t lose any work in progress and can continue where you left off. However, if you choose to sign in to a different account, your work will not be saved. If you clickBackorReload, or if you don’t sign back in after 12 hours, you'll also lose work in progress. How does the inactivity sign-out work between Browser and Desktop? When you are logged into both the Browser and Desktop at the same time, each session will operate independently. This means that if you are inactive in the Desktop version, you can remain active in the Browser version. The inactivity timeouts for these sessions are separate from one another. When signing back in after inactivity, do I have to enter my email, password and do 2FA? No, your email will be automatically pre-filled when signing back in using your existing email to both the desktop and browser software. Users will be required to enter their password only. 2FA is still a 24-hour requirement and not required for signing back in after an inactivity timeout. Can I opt out of the new inactivity or 24-hour 2FA security measures? No, as these are mandatory compliance changes in line with industry best practice, they cannot be disabled Why am I being asked to login or do 2FA multiple times a day? Based on scenarios described in the forum + a known issue that MYOB is currently working to resolve, this could be for one of the following reasons. Closing AccountRight using the ‘x’ is currently causing 2FA to be prompted when re-opening the software even if it is less than 24 hours. This was recently discovered as a bug/regression with the last AccountRight 2024.10 release and the team are releasing a fix to this asap. Opening multiple instances of AccountRight. This seems to something multiple customers are doing when they have multiple files they work on. Instead of switching between files (no login would be required) they are all opened concurrently and each instance of AccountRight that is opened will require a login Is this an MYOB decision or required by the ATO? And subsequently, why do New Zealand customers need to adhere to ATO requirements? Yes, both the 24 hour 2FA and the inactivity timeout changes are mandated requirements from the ATO. This requirement seeks to minimise the opportunity for unauthorised users to access Taxation, Accounting, Payroll, Business Registry or Superannuation related information. Read more on the ATO website here if interested New Zealand customers, although not bound by the same requirements set by the ATO, will share the same security measures as our Australian customers so that MYOB is providing best practice security to all customers. MYOB has also published help articles that explain the changes and can be found below For Australian customershere For New Zealand customershere
Setting up additional two-factor authentication methods
Hey everyone! We're introducing a new way to secure your accounts with additional two-factor authentication (2FA) methods. This will prevent sign-in hassles and getting locked out if you can't get codes via your usual method. We recommend setting this up now to ensure you have a backup method to login without needing to contact us. You can set up: - Authenticator app (recommended) on a mobile phone or tablet - SMS sent to your mobile phone - Email (if set up initially) Instructions to set up an additional 2FA method: 1. Log into My Account (myaccount.myob.com). 2. Click your user name in the top-right corner and choose Account security. 3. Click the Add (>) button for the desired 2FA method. 4. Verify your identity with a 2FA code. 5. Follow the prompts to complete the setup. Once set up, you'll be able to receive verification codes via different methods. If you need to remove or reset a 2FA method, you can do so from the same Account security menu. For detailed steps, feel free to check out our Setting up additional two-factor authentication (2FA) methods help article. Cheers, Amanda.
Custom Reports not Loading
We have recently created a custom report to view our upcoming accounts payables. People with full access are able to view the report, but our Accounts Payable person (who only has access to purchases, sales and cards) is unable to load the report. We have ticked in the Manage Roles section that those in her role are able to view custom reports but it still will not load for her.
new version 2024.10 supplier remittance advices
so I'm trying to email remittance advices to suppliers and its automatically on all suppliers which is what I want. I choose my date and then ok and it wants me to choose an individual supplier. I get this message. 'error please choose a card' this didn't happen yesterday and now with the update its happening today see attached. I do a lot of remittances to send them individually? Can someone please have a look at this for me Thanks SherynWelcome to our new Ideas Exchange!
Hey everyone! Our new Ideas Exchange for MYOB Business and AccountRight is now live! We've reposted 30-50 of the top ideas that have been posted and voted on by our community members over the years. Just because we're starting fresh, doesn't mean we're forgetting it all! You can check out our new Ideas Exchange here: MYOB Business MYOB AccountRight If you see an idea that was reposted that still matters to you, make sure you click to vote! Our new and improved feedback loop ensures that your feedback, ideas, votes and comments are all considered by our product and development teams, helping us shape future priorities. If there's an idea you haven't seen reposted, feel free to post it! Other members of our community can vote and help add weight to your idea. For more information on why we've started a new Ideas Exchange, please refer to this post. Let me know if you have any further questions about the new space! Cheers, Amanda.Introducing the Partner Program Member Space on MYOB Community Forum
2 MIN READ We’re excited to announce a new exclusive space on the MYOB Community Forum for our Partner Program Members! 🎉 This dedicated area is designed for you to connect, share ideas, and receive important MYOB updates. What You Can Expect: Central Hub for MYOB Updates: Stay informed on essential product updates and releases for you and your clients Events & Education: Keep track of upcoming events and learning opportunities. Tips & Tricks: Discover helpful strategies to enhance your service offerings. Market Insights: Access valuable market knowledge to share with your team and clients. Promotions: Stay updated on the latest marketing and sales offers. Engage with Fellow Members: Join discussion forums to connect with other accounting and bookkeeping partners and support SMEs across ANZ. Share Your Feedback: Use our ideas exchange feature to share your thoughts and feedback directly with MYOB. Utilising the MYOB Community Forum aims to enhance our communication with you, providing multiple ways to stay informed and engaged in the Partner Program. How to join? I'm already a member of the Community Forum and want to join the exclusive space. Sign into the community forum using your existing MYOB login details Join the Partner Program Member space here If you're already a member, but are unable to access the board, please request access by commenting here. I'm not a member of the Community Forum and want to join the exclusive space. Sign into the community forum using your existing MYOB login details Set up a username Request access to the Partner Program Member space by commenting here. Having trouble authenticating? Make sure you’ve set up additional methods of authentication. Learn how. We look forward to seeing you in the forum!
Subscription renewal issue
Hi, I'm the Club Treasurer for an incorporated association. Our accountright subscription has now expired and I'm trying to renew it. Only problem is, under the incorporated associations act and our clubs constitution which is registered with Consumer Affairs Victoria, we are unable to set up a direct debit (we have to have 2 people to sign for each transaction) and we aren't able to get a credit card (also due to having to have 2 people to sign). I'd like to get this sorted ASAP please as I can't use MYOB at the moment. Help please. Thank you, Julie.
Payments and allocations to supplier trust accounts
Our company has retained a lawyer to commence legal action in relation to some issues with damages to hired out equipment. Prior to commencing work and throughout proceedings, we were required to pay amounts to their trust account. These payments were entered as Spend Money transactions (including GST) as we had no invoices to allocate towards. As work is progressing, the law firm is sending though invoices and requesting approval to withdraw funds from our trust balance. How do I deal with this within MYOB? I want to ensure that GST is accounted for accurately. Initial trust funds were deposited last financial year so I'm not sure if this will complicate matters further.
GST
We create and send some sales invoices that are specific to our database software and not through MYOB Account Right. These invoices have GST component. When we receipt the money we receipt it through MYOB. What other transaction do we need to do to be BAS compliant as in showing GST paid vs GST collected.Part 2: Announcing Changes to our Ideas Exchange
Hey everyone! We announced that we're starting a new Ideas Exchange on the Community Forum a few weeks ago. You can find the post here if you missed it! As we get closer to the launch of our new Ideas Exchange, the current instance for MYOB Business and AccountRight has now been set to read-only mode for the next two weeks. During this time, you’ll be able to view existing posts, you will not be able to vote and comment on them. This has been done so that we can move your insights to our product teams before we go live with the brand new one! November 12th will see our brand new Ideas Exchange for MYOB Business and AccountRight go live! Once this goes live, the old Ideas Exchange will no longer be visible on the Forum. You can expect to see 30-50 of the top trending ideas that have been posted and voted on by our community members over the years to be reposted on the new one. Just because we're starting fresh doesn't mean we're forgetting it all! We've been working hard to ensure we can formalise a strong product feedback loop between this community and our product teams once we go live with the new Ideas exchange. This ensures that your feedback, ideas, votes and comments are all considered by our product and development teams. Super excited to see you all there! Let me know if you have any further questions! Cheers, Amanda.Wrong bank account on super payment
Hi, I processed a super payment and the bank account that I chose for it to come out of is not the correct one. The payment is set up to come out of one bank account which it has been correctly paid out of. The problem is that in MYOB it shows the super payment coming from an incorrect bank account. How do I change this?Myob Team app to flow into Accountright
Hi there, We are a small family run construction building business with employees and subcontractors. I do the book keeping for the business and trying to streamline a few processes especially payroll. Upon discovering the Myob Team app thinking "wow how cool is this, this will make payroll so much more efficient!" I noticed that you cannot select job numbers in the Myob Team app rendering it useless for our company. We run hundreds of jobs throughout the year and need to allocated hourly pays to those job numbers so we can get accurate profit and loss statements for each job. You can only select 1 job location (business address) and that is it! I guess my question is - would Myob even consider having an automatic flow in from accountright job list to the myob team app so staff members can select the job numbers? If not, what are businesses using that talks to MYOB? in form of an app that is clean and simple to use on a mobile phone to document start/stop times and with the option to have a job number. Thank you!Custom Report
I have been successfully for many months using a custom report to show my eftpos transactions at the shop/Office. The rest of my payments are direct deposit to our bank account. Last week the report was fine, this week its not showing any of the eftpos payments in my cash drawer. Nothing has been change by me.Superannuation Payment via Clearing House and Wrong Member Number
Hello, we recently completed a super payment for an employee. However the employee had accidentally provided an incorrect member number. The clearing house attempted everyday to try and pay that account to no avail. 3 days later we were notified of a bank bounce back. We have since fixed it by correcting the employee's member number in MYOB. What I want to know is How often MYOB tries to remit the super payment if it doesn't initially go through? Would it try to endlessly pay the same fund? If it doesn't endless try to remit the payment will there be some kind of hard limit/stop point? Would it give up after say 5 days?Announcing Changes to our Ideas Exchange
Hey everyone! Here with some exciting news about our Ideas Exchange on the Community Forum. Our Ideas Exchange is a place for you to make suggestions to improve our software and to vote on other members ideas that matter to you. It provides a great space for community feedback that our product teams can use to identify and prioritise improvements to our software. Earlier in the year. we upgraded our Community Forum and asked for feedback from you all on what else we could do to improve. After reading through it, we've identified a few opportunities to enhance your experience. What we’ve heard: Why would I post in the Ideas Exchange? It’s not going to do anything. There are so many ideas from years ago that have never been acknowledged or actioned. Does MYOB even listen to or read these ideas? I would rather MYOB tell me if it's going to be done or not than sit around for years with no update. What we’ve done: We’re creating a new Ideas Exchange that will be easier for you to post, find and vote on ideas that matter to you. 50 of the top trending ideas that have been posted and voted on by our community members over the years will be reposted in our new Ideas Exchange. Just because we're starting fresh doesn't mean we're forgetting it all! We’ve read through your posts in our current Ideas Exchange and have been working to ensure your insights are brought across to our teams and valued in our ongoing conversations to improve. We’ve been able to reignite and formalise a process that will ensure we have a strong product feedback loop with you all and our product teams once we go live with our new Ideas Exchange. What you can expect: October 30th:Our current Ideas Exchanges for MYOB Business and AccountRight will be set to read-only. We will not be accepting new ideas for the next 2 weeks whilst we work on moving all your existing suggestions to our product teams. If any ideas come to mind during this time, please keep a note of them. We’ll have a new one for you to share them in soon! 12th of November:Our new Ideas Exchanges will go live with reposted trending ideas visible for you all to vote on. You will also be able to begin posting your ideas as soon as it's live! Let me know if you have any further questions! Cheers, Amanda
