MYOB Support for Partners

Hi DuncanS, 

Thanks for raising this.

We’re forum moderators and don’t sit on the Product team, so we don’t have visibility into who has or hasn’t been consulted as part of the Partner Program refresh, and we can’t confirm that side of things.

What we can share is that the Product team is in a transition phase to a refreshed Partner Program in 2026, with existing status tiers carried through while they finalise the new design.

For the latest official details on what’s changing, you can check:

• https://help.myob.com/practice/partnerchanges
• https://www.myob.com/au/support/myob-practice/partner-program/myob-partner-program

Thanks again for your support.

Regards,
Genreve

Genreve_S​ ROC_MYOB​ PrueMYOB​ 

Update on new Partner Program 

Recall Announcement in August 2025 with Release in January 2026

Some 2 months ago I emailed Dale Dixon and my Partner Manager about Progress.

No replies have been received.

I have not been approached for Suggestions about the Design of the new Partner Program.

Have Partners been involved?

Thanks

Duncan Smith

Hi Ptabrooke,

That support call lasting 2 hours certainly isn't a joke.

If you're part of the MYOB Partner Program, the most direct line is via the Partner Hub in MYOB Practice. From Practice Compliance, click the Help icon on the left and choose Log a support case. That goes straight to the Partner team to look at your practice and payment details.

You can also log a support request from My Account (myaccount.myob.com) by going to Support > Contact support and submitting the form there, which is handy if you don’t have time to jump on the phone.

Hopefully, that gives you a smoother way through than the main support line.

Regards,
Genreve