Forum Discussion

DJLJWLRCPC's avatar
DJLJWLRCPC
Experienced User
1 month ago
Solved

Support contact regarding AccountRight changes

Following the announcement regarding Account Right access after 17 June 2026, I was on hold for 4 hours yesterday without success and today, the recorded message says simply, they are busy and try again later during weekdays business hours.  

With the obvious amount of calls being made regarding the proposal, an the inability for MYOB to handle this, I do hope MYOB do some serious thinking as there is only 4 days left for all of us to receive help regarding ongoing access to Account Right. 

I am only a small business user, but nonetheless I don't want to DIY the changes.  I am not an IT person, but have been using MYOB products for over 20 years.  I certainly don't want to lose access or stuff up an upgrade at this point of the financial year.

Can only hope MYOB comes up with a solution to help all those users waiting, patiently.

  • Liz_A's avatar
    Liz_A
    1 month ago

    Hi DJLJWLRCPC​ 

    Only if you need payroll or other online services. MYOB has stated that they are only stopping confirmations for Classic versions v19 and earlier.

    Cheers

    Liz

10 Replies

  • DanT's avatar
    DanT
    Experienced User
    12 days ago

    Trouble is there isn't a topic for the the awful login process and issues with it unfortunately.  I assume they didn't create a topic for that on purpose because it's so bad

     

  • Liz_A's avatar
    Liz_A
    Super User
    12 days ago

    I know - it's dreadful. Go to Product Help & Ideas at the top of this page, then click on MYOB AccountRight (or the relevant product and then the topic you want to ask about and you will see a purple button at the top right that says Ask a question. This will start a new thread.

    Cheers

    Liz

  • DanT's avatar
    DanT
    Experienced User
    12 days ago

    Does anyone know how to actually reach support?  I have just be round and round in circles trying to find some sort of support portal.  I found the forums but couldn't for the life of me find a way to ask a new question other than to reply to an existing topic.  MYOB seems to be going from bad to worse

  • DJLJWLRCPC's avatar
    DJLJWLRCPC
    Experienced User
    1 month ago

    Hi Liz,

    I following your instructions about renaming the update.exe file and today put it to the test.  So pleased to say I can access Account Right.

    Thank you so much, I hope other users in my situation, also have the same result.

    So grateful to you.

    Chris

  • Liz_A's avatar
    Liz_A
    Super User
    1 month ago

    Hi DJLJWLRCPC​ 

    Only if you need payroll or other online services. MYOB has stated that they are only stopping confirmations for Classic versions v19 and earlier.

    Cheers

    Liz

  • DJLJWLRCPC's avatar
    DJLJWLRCPC
    Experienced User
    1 month ago

    Liz, thanks for that. 

    My AccountRight does not have a subscription attached.  If I don't receive updates, is this a problem?

     

    Chris

  • Liz_A's avatar
    Liz_A
    Super User
    1 month ago

     

    Hi DJLJWLRCPC​ 

    You can stay offline if you don't need the online options by stopping updates using the method posted by Random_nuggets as follows:

     

    If you use AccountRight desktop (PC) edition, a couple of methods are available. One method, described in this post involves copying the entire AccountRight software folder to a new location and then changing the MYOB desktop shortcut.

     A simpler, more surgical method is as follows:

    1. a) Open the folder in which MYOB is installed. Typically this will be in:

    C:\Users\<your username>\AppData\Local\Programs\MYOB\AccountRight

    1. b) Inside that folder you will find a program file named Update.exe. Simply rename this program file to, say, "Update-disabled.exe". Voila! No more updates!. When AccountRight is next started, it will fail to find its auto-update program, and then carry on running the software as is.

     I have successfully tested this approach since the AR 2026.3 release (PC edition).

     

    Cheers

    Liz

Looking for something else?

Search the Community Forum for answers or find your topic and get the conversation started!

Community home