Hello, how can I find a phone number for support? My online submissions for help are being ignored for weeks. I won't be able to use MYOB if they don't fix up the problem from their end.
The problem is I tried to upgrade my Payroll Only to Pro and it created a separate account instead. But I have all my employees and pay, etc in my Payroll Only.
Any ideas?
Hi heidi84,
Sorry you've had to chase this up for weeks. That's definitely not the experience we want for you, especially when it's holding up your payroll. Sounds like the upgrade's gone a bit rogue and spun up a second account instead of upgrading your existing Payroll file, which would explain why all your employees data is sitting in the original one. No stress though, we can get the right team to sort that out from our end. For the quickest help, best bet is to jump onto our support page here. You'll find the phone number there as well as other ways to get in touch. If you give us a buzz, the team can locate both accounts and help merge or fix things so you're back up and running without losing any data.
Regards,
Sai
