Phone number for support
Hello, how can I find a phone number for support? My online submissions for help are being ignored for weeks. I won't be able to use MYOB if they don't fix up the problem from their end. The problem is I tried to upgrade my Payroll Only to Pro and it created a separate account instead. But I have all my employees and pay, etc in my Payroll Only. Any ideas?
Error in calculated pay
After processing the payroll, I noticed an error in the calculated gross pay for one of the employees. It appears that MYOB automatically changed the employee's hourly rate while retaining the number of hours I entered and the employee's usual pay amount per pay. As a result, the payroll was calculated incorrectly and overpaid the employee.
Unable to login
I am unable to log into MYOB business to do my June 2026 payroll. When signing in today, I was directed to a screen (that I've not seen before) which said I am the Administrator (which I am) and asked for my password (which I entered). I then get this message "Something went wrong. Try refreshing your browser If the issue persists, contact MYOB support". I refreshed the browser and tried to log in several times. No luck - contrary to MYOB voicemail that says they have identified an issue and to retry. Are others experiencing this issue today?ATO Reporting Category Fares and Travel allowance
Hi, Does anyone pay apprentices that can answer a question for me please? With an allowance Weekly fares and travelling allowance applicable in an award, which reporting categories in MYOB do you use for these and are they different categories for each allowance? If I am interpreting correctly the answer is yes you should - separate a) Fare allowance (Allowance - Other) What code should you use here? (OD T1 ?) Do you put this in the Wages name? How should this look in myob? An example would be great, thanks! (MYOB AccountRight Desktop) b) Travelling Time allowance (Gross Payments / OTE). 'Travel Time - Ordinary' and No specific code needed here. Thank you for any info on the above. KHMYOB Business Pro Payroll Advice report
I used the MYOB AccountRight before, now switched to Business Pro. I used to run Payroll Advice for employees via AccountRight under the "Payroll" section - "Reports" for every single detailed payment. But now I can't process same report via Business Pro. How can I resolve this issue? Thanks
Variation of PAYGW on Allowance
We have received a notice from the ATO permitting us to vary the car allowance for a particular employee to an amount equivalent to 9%. However, we are unable to adjust the tax settings for this allowance directly, as the Taxes tab under the Payroll Category list does not allow us to add or modify pay items. Could you please advise on how we can vary the tax treatment of this specific allowance in MYOB?
