Phone number for support
Hello, how can I find a phone number for support? My online submissions for help are being ignored for weeks. I won't be able to use MYOB if they don't fix up the problem from their end. The problem is I tried to upgrade my Payroll Only to Pro and it created a separate account instead. But I have all my employees and pay, etc in my Payroll Only. Any ideas?
Edit Note in the Employee Timesheet by Approving Manager in MYOB Team
It would be better if the approving manager can edit the notes in the employees timesheet in the MYOB Team before the approval. Currently, the approving manager only can edit the time but not the notes. This is because sometimes the pay runs are prepared by the Accountant and it would be better if the approving manager can correct the notes from the employees to avoid misunderstanding and incorrect pay run. This will save time for all parties.
Payday Super - being able to choose date of payment
Over Christmas period I do payroll in advance as I have only salary employees. With the current Payday Super setup in MYOB, super will be paid before staff get paid! There is currently no option to choose a future date to process and pay super. This is pretty vital as it makes no sense to not be able to choose a payment date and super being paid in advance of actual payday.
Activate Super payments for minor employees
I am located in NSW have an employee who is 13years old. She will be working around 7-14 hours per month on weekends and possibly some additional shifts during her school holidays. However during her school holidays recently when she was shadowing another employee and training she worked for 32h in one week. In New South Wales: -there is no minimum legal working age, -there is no limit to the number of hours that a minor can work during school holidays, -if a minor works more than 30h in a week, an employer MUST pay super for that employee The MYOB superannuation payment module is not set up to enable super payments for minors. When I try to create a super payment for her, I get the error message "Employee must be older than 13 to receive super." I have searched the ATO and Fairwork and I find that there are no ATO guidelines or rules or laws preventing payment of super to any employee under the age of 18. I would like MYOB to please update to the software to allow super payments for minors.
Enable Editing/Deletion of Approved Leave Requests + Add Feature for Internal Payroll/Run Notes + Leave Balance Visibility in Leave Management Tool
Idea Description: The inability to change or edit approved leave in MYOB Team causes massive administrative bottlenecks and serious compliance risks. Modern payroll platforms handle these everyday scenarios effortlessly. MYOB is falling far behind by forcing users into risky, manual workarounds. We need three feature upgrades to fix these systemic flaws: 1. Ability to edit, amend, or cancel approved future leave The Issue: Once a leave request is approved, it is completely locked down. If an employee cancels or changes a holiday months in advance, managers cannot edit or delete it within the portal. The Risk: For permanent recurring pays without timesheets, we must rely on manual memory or external calendars. This risk multiplies if there is a change in payroll staff before that period arrives, as new staff won't have those calendar alerts and the context of the cancelled leave is completely lost, leading directly to over/underpayments. The Reality: It just doesn't need to be this messy. It should take 2 minutes to fix in MYOB Team by simply clicking on the leave request. There is no technical reason this feasibly cannot happen. 2. Scheduled, internal "payroll-only" memos (Hidden from employees) The Issue: Other modern payroll systems allow users to schedule an internal note targeted to a specific future pay period. MYOB completely lacks this capability. Catch-All Solution: If MYOB had to choose just one feature to implement immediately, this would be the most powerful solution to catch multiple issues at once. Beyond just fixing cancelled leave, a scheduled internal payroll note would capture a much wider list of recurring payroll issues (e.g., upcoming pay rises, bonus payouts, or termination instructions). The Risk: Without it, we cannot schedule a system prompt for the future payroll workflow. If there is a change in new staff doing payroll by the time the affected period arrives, external tools like personal Outlook/Google calendars fail because the new staff won't have those alerts. You simply should not have to adopt an entirely different system, software, or secondary process just to reduce a risk that the payroll system itself creates by lacking standard functionality. Why 3rd-party tools fail: Suggesting the use of external tools like Google Calendar, Outlook, or Gmail alerts is not a viable solution. If there is a change in new staff doing payroll, those new team members use separate email accounts and will not have access to old calendar reminders. It is far too messy and risky to manage an essential business function outside the system. It should be effortless to track this within MYOB. Why current workarounds fail: The "Standard Pay Message" or "Memo" options in MYOB are a terrible solution because they print directly onto the employee's visible pay slip. Internal payroll operations and compliance tracking must be restricted to payroll officers, not shown to staff. 3. Embedded leave balance visibility during approval The Issue: Employees cannot see their live balances on the application screen without digging out old pay slips. Worse, managers approve leave blindly because balances are hidden on the "Approve Leave" screen. The Risk: In an age where payroll officers are multitasking with 30 browser tabs open, forcing us to open a separate tab just to check a balance creates unnecessary work. This lack of instant context directly leads to accidental negative leave balances and unearned payouts. The Solutions Required: MYOB needs to allow administrators to edit, cancel, or change approved leave requests directly within the MYOB Team dashboard. MYOB really needs to introduce internal, scheduled pay-run notes. MYOB needs to have live balance visibility on the approval dashboard. Please upvote this if you want MYOB to stop relying on manual workarounds and bring its payroll management into the modern era.Error in calculated pay
After processing the payroll, I noticed an error in the calculated gross pay for one of the employees. It appears that MYOB automatically changed the employee's hourly rate while retaining the number of hours I entered and the employee's usual pay amount per pay. As a result, the payroll was calculated incorrectly and overpaid the employee.
Unable to login
I am unable to log into MYOB business to do my June 2026 payroll. When signing in today, I was directed to a screen (that I've not seen before) which said I am the Administrator (which I am) and asked for my password (which I entered). I then get this message "Something went wrong. Try refreshing your browser If the issue persists, contact MYOB support". I refreshed the browser and tried to log in several times. No luck - contrary to MYOB voicemail that says they have identified an issue and to retry. Are others experiencing this issue today?
