MYOB Support for Partners

MYOB are starting to be like everyone else - they suck.  I have a client who has signed up with Xero.  I want them to sign up with MYOB, but cant get through by phone - I have emailed and the auto response email gives a phone number which is disconnected.  You chat on their web page and god help- you if you have to take a phone call and don't have time to just sit there waiting for them to respond - they disconnect the chat.  You phone the sal4es team to ask about the features and they tell you that you can't enter purchase invoices so they don't even know what they are talking about - they just want to transfer you to the Partner support team and whoa, the wait time is at least 30 minutes even though I "am the next caller in the queue" and even them I don't know if I am being transferred to the right person.   But you can find lots of resources at MYOB.com (just not what you want). Phone Customer Support - stuff that - there is no longer any customer support - it is impossible to find.  I hate this new era - we went from long wait times trying to get through, and then we got good support and now there is no support - pathetic.  I think I will save my time and just let the clients go with Xero - If you can't speak to anyone about the product, what is the actual "techinicla support" like?