I have email 3x to update the primary contact with no response. Phoning 0508 is another issue with no help because the primary contact hasn't been updated. The procedure for the 0508 service should have access to the customer service to update this matter instead of stating that they can't do anything because of the procedure/policy.
Where is the customer service?
Hi Onsite2023,
Just checked on your case and we've sent you a reply via email. We're just after a couple of things to get this moving, including a photo of a government-issued ID and the serial number. If you can reply directly to that email with those details, we'll be able to proceed with updating the primary contact for you.
Also, just a heads up, if you give our support team a call, they can process this on the spot if the caller is the primary contact.
Regards,
Sai
