Forum Discussion

Tasqua's avatar
Tasqua
Experienced Cover User
2 months ago

PRIMARY CONTACT

I have a question, why is there only 1 Primary Contact.  I am the primary contact for the business I work for, but if something happened to me, the actual owner of the company is not considered a Primary Contact.

MYOB should make the facility more Business Owner/Admin operator friendly.

The Business Owner and Admin operator should both be noted as "Primary Contacts" then there should be another level whereby account operators are given clearance as Secondary Contacts should they have issues and Primary Contacts are away or no longer with company.

 

I see this as a major concern and this should be more accessible to the company that has chosen to used MYOB as their accounts package.

 

Things happen to people and this type of inadequate stalling block is a worry.

 

I would like MYOB Programmers to take this on board and be more lateral in their approach, especially for those that actually OWN the company that is using MYOB.

 

Thanking you.

Gill Colson

TMS

1 Reply

  • Isaiah_C's avatar
    Isaiah_C
    MYOB Moderator
    2 months ago

    Hi Tasqua,

     

    Thanks for taking the time to share your thoughts and feedback around the Primary Contact setup. Really appreciate the detail and the way you explained the concern. I can totally see where you're coming from, especially with the "what if something happens" angle. It's a fair point and definitely something a lot of businesses would relate to. Right now, the system only allows one Primary Contact so there's a single verified owner tied to the account. But yep, life happens, roles change, people move on, or take leave, so I totally get why more flexibility would be handy. You can flick an email through to feedback@myob.com.

     

    Just so you know, if something ever does happen and the Primary Contact needs to be changed, we've got a process in place to help with that. You can check out how it works here: Change the primary contact on an MYOB account.

     

    Regards,

    Sai