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In Focus - Coming Soon
Learn how we test new features and how to get involved. Discover whats in progress, coming soon or recently closed for your preview into new features that might be coming to our software soon!Recent Posts & Replies
Subscription signup error
Hi, I'm trying to signup and pay for the subscription of MYOB Business AccountRight Plus but it kept showing an error at the account setup section for the credit card option. I've attached a screenshot of the error. I wanted to use MYOB for our company in the Solomon Islands. Do I have to have an Australian Bank account to complete the sign up for the subscription plan? Thanks. Michelle.
Incorrect tax table
I got told of this error yesterday from MYOB,that there might be a problem with the tax codes being used for employees added during 2 January and 11 February 2026 I found a few employees that joined during this time and fixed some of the problems. 3 employees don't have PDFS? How do I fix it it if there is no PDF to view? there is no View employee details Button/Link to click on?ATO error code CMN.ATO.PAYEVNTEMP.000372
Hello, Can anyone help me with this payroll issue please. I paid a staff member a lump sum as an under payment for a few weeks, but put on the wrong lump sum e. I have since corrected this, but now I can't delete the lump sum e it says. However I have deleted it from the staff member but it comes up each week with this error below. I am now unsure how to fix this, as it just said to delete the allocated pay item, but since I can't I am now unsure how to fix this? financial year error: lump sum financial year is invalid (ATO error code CMN.ATO.PAYEVNTEMP.000372) Thank you!
How to include weekend hours to annual salary
Hi everyone, I've noticed that the annual salary on the payslip is only calculated from the base hourly rate by the weekly hours, which is not reflective of the annual salary as it doesn't include the regular weekend hours which have a different rate. On the payslip, the gross pay displays $1,373.60, so the annual salary should be $1,373.60 x 52 = $71 427.20, but the payslip displays $59,529.60 as the annual salary, which is reflective of $1,144.80(weekday gross) x 52. In the employee's card, I had already made sure that the saturday wage pay item had been added to the standard pay tab with the regular hours entered as well as selected the saturday wage pay item in the wages tab as well, however the annual salary does not change despite anything I do. Is there any way to fix this? Thanks
Delete invoice
I want to delete an invoice but the Ai answer says there should be a delete option when I click on an invoice 3 dots and there is no option presented to me....only to refund payment or in my case of creating an invoice with no payment received I have no option to delete or refund. Seems my only option is to delete the customer altogether which is not what the Solo Ai here is telling me are the answersinventory item sell value changes
we are just moving from old disc style MYOB to online, Trying to change item sell value but it keeps coming up with ( 'Items per selling unit' cannot be edited when an item has been used in a transaction.) can change either one at a time or dump new sell prices on disc MYOB!!!!!!!! have tried to read how to change online so I can do it but there is no answer, the only thing MYOB say is you cannot change, so what happens when every 6 months we have a price increase with thousands and thousands of items!!!!!!!!!! If i have to make up new inventory cards for thousands of items when would i have the time to do so when MYOB states sorry this item card already exists!!! Why can i change any sell value on old style disc but not the on-line!!!! SHOULD'NT IT BE THE SAME EITHER WAY! If we cannot change sell values on cards then MYOB is no use to us. You offer a inventory section so it should work! You can not make up new item card if that item code has allready been in use (Active or non active) how can we dump new sell prices over if MYOB rejects them all. Companys have price increases all the time so what and how can this be rectified. MYOB old disc style works great but this on-line has a lot of flaws. I changed one sell value on old style and then opened up on-line MYOB and it changed the value correctly so why can it not be reversed and done the same from on-line to disc style!!!!
