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MYOB AccountRight
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MYOB PayGlobal
Find answers, get updates and connect with other customers about MYOB PayGlobal
In Focus - Coming Soon
Learn how we test new features and how to get involved. Discover whats in progress, coming soon or recently closed for your preview into new features that might be coming to our software soon!Recent Posts & Replies
Incorrect tax table
I got told of this error yesterday from MYOB,that there might be a problem with the tax codes being used for employees added during 2 January and 11 February 2026 I found a few employees that joined during this time and fixed some of the problems. 3 employees don't have PDFS? How do I fix it it if there is no PDF to view? there is no View employee details Button/Link to click on?
ATO error code CMN.ATO.PAYEVNTEMP.000372
Hello, Can anyone help me with this payroll issue please. I paid a staff member a lump sum as an under payment for a few weeks, but put on the wrong lump sum e. I have since corrected this, but now I can't delete the lump sum e it says. However I have deleted it from the staff member but it comes up each week with this error below. I am now unsure how to fix this, as it just said to delete the allocated pay item, but since I can't I am now unsure how to fix this? financial year error: lump sum financial year is invalid (ATO error code CMN.ATO.PAYEVNTEMP.000372) Thank you!
How to include weekend hours to annual salary
Hi everyone, I've noticed that the annual salary on the payslip is only calculated from the base hourly rate by the weekly hours, which is not reflective of the annual salary as it doesn't include the regular weekend hours which have a different rate. On the payslip, the gross pay displays $1,373.60, so the annual salary should be $1,373.60 x 52 = $71 427.20, but the payslip displays $59,529.60 as the annual salary, which is reflective of $1,144.80(weekday gross) x 52. In the employee's card, I had already made sure that the saturday wage pay item had been added to the standard pay tab with the regular hours entered as well as selected the saturday wage pay item in the wages tab as well, however the annual salary does not change despite anything I do. Is there any way to fix this? Thanks
Delete invoice
I want to delete an invoice but the Ai answer says there should be a delete option when I click on an invoice 3 dots and there is no option presented to me....only to refund payment or in my case of creating an invoice with no payment received I have no option to delete or refund. Seems my only option is to delete the customer altogether which is not what the Solo Ai here is telling me are the answersinventory item sell value changes
we are just moving from old disc style MYOB to online, Trying to change item sell value but it keeps coming up with ( 'Items per selling unit' cannot be edited when an item has been used in a transaction.) can change either one at a time or dump new sell prices on disc MYOB!!!!!!!! have tried to read how to change online so I can do it but there is no answer, the only thing MYOB say is you cannot change, so what happens when every 6 months we have a price increase with thousands and thousands of items!!!!!!!!!! If i have to make up new inventory cards for thousands of items when would i have the time to do so when MYOB states sorry this item card already exists!!! Why can i change any sell value on old style disc but not the on-line!!!! SHOULD'NT IT BE THE SAME EITHER WAY! If we cannot change sell values on cards then MYOB is no use to us. You offer a inventory section so it should work! You can not make up new item card if that item code has allready been in use (Active or non active) how can we dump new sell prices over if MYOB rejects them all. Companys have price increases all the time so what and how can this be rectified. MYOB old disc style works great but this on-line has a lot of flaws. I changed one sell value on old style and then opened up on-line MYOB and it changed the value correctly so why can it not be reversed and done the same from on-line to disc style!!!!AccountRight Cloud Backup > EAP
Your online AccountRight file backs up automatically to MYOB’s secure cloud every seven days. Create your own backup in a few clicks and restore whenever you need to, so your data’s always protected. This applies to online AccountRight files only. Learn more Status: 🟢Live Accepting more customers into EAP?: No If you have received a notification that you are included in this EAP, we’d love to hear how the backup and restore feature is working for you: Shape the future of online cloud backups for AccountRight – Fill in form
Client has sold business. Advise on recording sales income from new owner.
Hello. Client has sold his business, the new owner is making several small payments over time. The accountant is aware. How do i record these transactions for the BAS to be processed please? If someone could please advise urgently, it will be greatly appreciated! Many thanks.
How are you preparing MYOB PayGlobal for Payday Super?
Development work is already underway to ensure MYOB PayGlobal supports Payday Super and the associated superannuation reporting and payment changes. As part of this, we’re validating that we’ve covered all the reporting and payment scenarios our customers use today, and we’d love your help by sharing how you currently work and what you see changing. In particular, we’re keen to hear about: How you currently manage super How are you producing and submitting your SuperStream files today? Which clearing houses or super providers are you using? Are there any custom steps or workarounds in your current process? What you expect to change with Payday Super Have your providers shared any timelines or new requirements yet (e.g. SAFF changes)? Are you expecting to change providers or gateways? Which parts of your current PayGlobal process do you think will be most impacted? Where you think you’ll need the most support Specific reports, file formats or integrations Process changes inside PayGlobal Anything you’re uncertain or concerned about Please feel free to reply in this thread with as much or as little detail as you’re comfortable sharing — even a high-level overview of your setup and anticipated changes is really helpful for us. If you’re open to providing a bit more detail, we’ve put together a short 3–5 minute questionnaire to capture your current setup and any known or expected changes related to Payday Super: 👉 MYOB PayGlobal Payday Super Reporting Questionnaire Your input will help us understand what different organisations are planning, and ensure we focus our PayGlobal support and guidance on the areas that matter most to you. For more information regarding Payday Super: Australian Payday Super Changes
