Community Update
A new home for our Community is on the way
Our Community is moving to a new platform in early November
Hi everyone,
For the past 19 years, this Community has been a place where members s...
Community Update
Recent Posts & Replies
Primary Contact change.
Hi All, I am the sole Director and Secretary of my company, I filled up and sent the Primary Contact Change form and send it with Australian Asic documents and my driver's licence. There is a case number, and emails to remind I need access urgently. It's been more than 2 weeks since lodged. No reply yet, and phone calls no help because I'm not the primary user as it stands, that's why I'm trying to change it. On WEB says it should only take 3 to 5 days to process.
ACTION CENTRE ANNOYING YOU? It can be disabled :)))
Not really a question but I have noticed, now when pressing the MYOB icon at the top it no longer navigates to the dashboard, it now takes you to the "Action Centre" (Which is UTTERLY useless) I have found when you are in the action centre, there are 3 dots on the RHS screen, you can click these dots and disable the action centre as being the "home screen" which is a great relief to me. I hope this helps others navigate easier :) In my opinion we should be able to "opt in" to new features and not have to find ways around these stupid feature updates.
You have indicated 🤬
Hi, I get this when trying to reconcile to a bill I have entered into the system. Myob business pro. There are one or more errors: you have indicated that the transaction is to be paid electronically. All electronic payments must contain statement text. The myob support page mentions thing that are not on the business pro page like the “setup menu” and “linked accounts” and don’t get me started on the AI 🤬 useless
Bank Rules not automatically matching
I have recently created some bank rules. When created, all the transactions that matched automatically disappeared. Since then, new transactions on bank feeds have not matched and automatically disappeared. However, if I go back into each bank rule, and save it, without changing anything, the matched transactions then disappear. Then the next time I use MYOB, the same thing happens again. Is there a reason/setting that this is happening?
Invoices sent through AccountRight missing info
We recently switched from sending invoices through our own email to sending through AccountRight. This morning we received an email from a customer advising that our bank account details are missing from the invoice. When I checked the online invoice I found that the formatting has changed from our normal invoice! A couple of text lines at the bottom are overlapping each other and the bank account number is not showing at all. I have turned off the option to email through AccountRight and resent the invoice. This time it has sent correctly so the problem is definitely connected to sending via AccountRight. Pointless using MYOB for sending invoices if it's going to lose info :(Query on signing in from home browser
Hi all, This isn't a purely a sales query but not sure where to get help. When I'm in the office I log into myob through the desktop myob Now trying to access our file from my home through ap.myob.com browser and I can log in. When I first log in I get a message in the middle of the screen telling me to upgrade our business with a button to click to do this. Why do I need to do this?? Could somebody please shed some light on this. Many thanksUnable to send email
Hi, I’ve had a critical error for the past 48 hours and still can’t get help. I can’t send any invoices — I keep getting this error: Sorry, we couldn't send the email. Please try again. If the error persists, get in touch with us. Request ID: edebfe74-1e61-4742-b4f6-36e29b98c6b0 Please escalate this and fix it as soon as possible. Thank you.
Creating a new bill from tray
Hi. I am having trouble creating a new bill from invoice from the tray. It doesn't do anything, but when I refresh the tray the invoice is no longer there. I am getting around it by entering the invoice first, and then linking it to "existing document". Just reaching out to see if anyone else is having this issue.Ideas Exchange September 2026 Summary
Hey everyone! We were able to mark an idea as DONE this past month with the introduction of the new Uploads (Beta) in MYOB Business. Check out this post to learn more about switching it on! Below is a round up of the top 5 most voted ideas in September. MYOB Business: Payday Super - being able to choose date of payment New layout of the Invoice screen is terrible Contacts: Individual Payment Terms Clear out super payments Remove 'Send Remittance Advice' MYOB AccountRight: Pay Super - ability to future date Increase font size Update desktop Excel report format to xslx Opt-out of Benefit program in flare Online payments - Customisable Invoice Value Limit Make sure to click to vote on the ideas that matter to you! If you have anything new that hasn't been suggested yet, you can post in the Ideas Exchange for your product below! MYOB Business MYOB AccountRight
