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Recent Posts & Replies
Bank Reconciliation - cleared items appearing again
Bank reconciliation is completed. Now 8 x previously reconciled amounts have re-appeared in the bank feed as un-reconciled. They are appearing in the Dashboard>Bank Transaction, Unallocated Transactions. They do NOT appear in Bank Transactions>Reconcile Accounts. Please advise1View0likes0CommentsInvoice can't be opened by recipient
We send out a lot of invoices to schools and other State Government facilities. There appears to be a gradually increasing number of recipients who can't open the invoices and are asking for us to send a pdf. This is not sustainable. I wonder if it is a fire-wall issue??? Would appreciate any suggestions as to how to get around the problem. Thanks3Views0likes0Comments- 7Views0likes1Comment
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Payroll run
Hi I have finalise payment run for the fortnight, meaning I have submitted the return to IRD and have created a bankfile. Then realised I missed to process a salary increase of one employee. Can I undo a payment a run.? How wonder How I can solve this. Hoping to get an answer asap. Many thnaks. Jeanette5Views0likes1CommentBusiness verification
I have a client who cannot email out invoices as his business verification is incomplete. He has submitted 2 support requests - nothing has happened! I rang MYOB support on his behalf this morning waiting to be transferred to the Financial Services department only to cut off while waiting!!!!! MYOB - what is going on? How can I help my client?????13Views0likes0CommentsDefault invoice email - personalised message and attachments
HI , I have set up a message via - Default invoice email - to our clients when sending an invoice and where I can add attachments as well. I have just been advised they are not receiving the email message or attachment? I have also sent an our email address and it's definitely not showing. Can someone help me? Thanks Nicole11Views0likes1CommentMISSING CERTIFICATE
Hi Brains Trust I am having trouble when processing payroll and sending the declaration to the ATO for STP. I have attached the error message. I have to "continue without declaration" in order to them create the electronic clearing file and email payslips. I get around it by going into the online version and send it from there, however, this is not ideal. Any suggestions please?8Views0likes2CommentsBill Reminders (MYOB Business Pro)
I am unable to find a feature or solution in MYOB Business to get an email reminder when a bill is due. I searched all over product, the community, Google etc. but no luck! I tried Reporting avenue, to see if I can get "Unpaid Bills" emailed to me, but there's no such option either. Any out-of-the-box feature to send bill reminders? If not, can mYOB business pro be integrated with another tool to send notifications?16Views0likes3CommentsCBUS Super and Super Liability
I have an ex-employee, who gave incorrect super details, only worked for a couple of weeks. I have discovered there is a small amount liable for us to pay, and I have contected them and got the correct details. Their account is with CBUS, which is APRA approved, i.e., not SMSF, and I can't add it. Has anyone else had this issue? I also still have an issue where the dashboard is still reporting a random figure. I've posted on this previously, but none of the suggestions seem to work. Almost ready to give up and move to another product. I can't believe there is no ability to chat or call someone at MYOB about issues like this, ridiculous! If anyone at MYOB can help with this, would be appreciated.5Views0likes1CommentAccounting for bank charges deducted at source by a customer when making an international payment for an invoice.
I invoice a UK customer $100 (for example) They have bank charges of $20 for the transaction so they deduct $20 and pay me $80. My accounts now show and overdue amount of $20. I am happy to pay this but how do I get rid of the overdue notice on my accounts? Someone suggested I set up a "spend money" transaction for the $20 which sort of makes sense but having done that I still have the overdue amounts showing. It seems like there must be some way of allocating the spend money to the overdue invoice amounts but it's not clear to me how this should be done? Can someone please help?9Views0likes1Comment