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In Focus - Coming Soon
Learn how we test new features and how to get involved. Discover whats in progress, coming soon or recently closed for your preview into new features that might be coming to our software soon!Recent Posts & Replies
Annual leave suddenly depleting each payroll
From the first payroll of the calendar year, my staff member's annual leave has been depleting as the same number of hours as their base pay. The payslips are reflecting the correct base hourly payments but the annual leave has gone down each pay run, to now be in the negative for each paid employee. I have not changed any settings.. has anyone experienced this and know why this may be happening?Job numbers not importing on journals
Hi! We are having and ongoing issue whereby, when we import a journal, the job number is coming through. All other details are importing, just not the job number. We then have to go in and enter the job numbers manually on each line of the imported journal. What I have just done is as a little experiment is export a journal which includes all the required data, including the job number, and then imported that exact same file and I am still having the same issue. I don't understand what is happening here! I have attached for you the export I did (in txt & xlsx), the upload (in csv), and screen shots of the warning message I get, and how the JNL imports - with no job numbers. Appreciate any and all assistance, it's driving me mad!!! Thank you, Donna
Getting customer statement as activity report
I am trying to get an activity statement for a customer. Go to Sales->Customer Statement. Select customer, select date range, select statement type as "activity" and.... get nothing. Report is empty. Yes, there are sales and payments for the customer for the period. In fact "invoice" statement shows correct balance. Now, for interesting part -- I tried to get same report for bunch of customers and only handful of reports were generated. 7 customers selected - 4 reports received. Same functionality used to work in the past for same customer. I did ask MYOB, was told it will be escalated to development team and that was the last I heard from MYOB in more than a week. So, was wondering if anyone else saw same and found a workaround Thanks Rudolf
Subscription signup error
Hi, I'm trying to signup and pay for the subscription of MYOB Business AccountRight Plus but it kept showing an error at the account setup section for the credit card option. I've attached a screenshot of the error. I wanted to use MYOB for our company in the Solomon Islands. Do I have to have an Australian Bank account to complete the sign up for the subscription plan? Thanks. Michelle.
Incorrect tax table
I got told of this error yesterday from MYOB,that there might be a problem with the tax codes being used for employees added during 2 January and 11 February 2026 I found a few employees that joined during this time and fixed some of the problems. 3 employees don't have PDFS? How do I fix it it if there is no PDF to view? there is no View employee details Button/Link to click on?
