Software not running properly?
Recent Posts & Replies
Employee changing super in between monthly Super Pay run
An employee has asked to change her super in the middle of the month. Should we keep the two last weekly pays as is with the old super fund attached (it is still active) or should we update them to the new super. If yes, how do we do that to make sure the ATO is aware of the changes.
Exporting Item List report to Excel
Hi All, We've just upgraded to Premier from Plus - in the past when exporting this report (and others) the inventory comes across on a single line making it easy to sort and combine with other data. But now each product loads into excel on 2 lines with the product code/description on one line and the quantity etc on the next line. Anyone know of a way to get it to revert just to all the data for each product to be shown on a single line? Thanks!User access not working for 1 staff member
Dear Support Team, One of our staff members are unable to access the MYOB file online, even though I as the Administrator set him up on the cloud MYOB file and then sent the Invite. Other members were able to access this file. Please advice Thank you Shanthi
PAYROLL LIABILITY NOT SHOWING WHEN RECONCILING
our company has an employee who has to pay child support. I have always processed his pay with a deduction made for child support. Then I go to pay payroll liability and clear it off there. Ever since it has always been well and good but recently there has been a problem with some liabilities showing as paid off and some not. There are no liabilities showing left to pay off when i open pay payroll liability section for the full date range. For reference see the screenshot. ( all liabilities pay off except 26/12/24 and 09/01/24)
I can’t select an existing customer in a new invoice on the invoices app.
I can’t select an existing customer in a new invoice on the invoices app. Therefore I can’t write an invoice. Had to log onto webpage and do my invoicing on myob webpage on my phone. Hard. Then when finished I loaded invoice app again and I can see the new invoices that I made on the webpage but I still can’t write new invoice on the invoices app. have attached the screen I get when I try to start a new invoice. why? Please make it work?
ATO reporting categories - leave type W
HI I have an employee on workcover not working at all. ATO website says to use Leave Type W as the ATO reporting category but this isnt an option when setting up the Workcover in the Wages tab. Gross Wages is the best fit at the moment. I am on account right and STP2. Is it outdated info or is it something else that I need to change elsewhere? Thanks STP Phase 2 reporting – Quick reference guide | Australian Taxation Office
Missing timesheet hours
Hallo - I have used MYOB for years so do know what I am doing. We run from Wednesdays to Tuesday and do a pay run on Wednesday for the previous week, This week some of my employees reported that they had been short paid. I assumed that I must have left hours off the timesheets. However when I checked the hours were showing for each day - except the hours for Wednesday were still in bold and the other days were greyed out. So I thought maybe I had put the wrong dates in for the pay run - but they were correct too on the pay remittance - showing pay hours being 8th until 14th January - except the hours worked on the 8th did not get calculated in the actual pay run. I would not unduly worry about this - my employees told me - I fixed the problem - however we now have new legislation that could see me go to jail for short payment - that would not impress me. So MYOB - what is going on - I recall this happening once before and it seemed to be something mysterious has happened. With our new legislation it is something that needs to be fixed pronto.
