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In Focus - Coming Soon
Learn how we test new features and how to get involved. Discover whats in progress, coming soon or recently closed for your preview into new features that might be coming to our software soon!Recent Posts & Replies
GST Report not matching GST return Summary
I am working on a client who is using AccountRight Standard. The GST Report shows the correct GST on sales and GST on Purchases. When we save the GST Report. On the GST return summary page Labels 1a and 1b are showing zero. Where do we go to correct the reporting of labels 1a and 1b?
Reinstating a MYOB file
Our client has cancelled their MYOB subscription back in December 2025 - their business was sold and they stopped trading a while before that. We have applied for a tax clearance certificate to liquidate the company and it has come to our attention that the STP finalisation was not done for the 2023 income year. How do we go about reinstating the MYOB file for the client please?Pay super , some funds rejecting
I ran my monthly payrun and completed my first pay super for April but some of the employees' super payments did not go through whereas others did so successfully. I'm receiving this message for these rejected employees "This Fund can no longer receive contributions using Pay Superannuation. Please edit the fund from the Superannuation Fund list Window and select a valid Fund Name for it" . The superfund listed in MYOB has been re-confirmed and entered by each employee into MYOB as correct so not sure why they are rejecting?Error recording payroll after STP passes
I am stuck in my payroll, I get a green tick for STP passing, and when I record my payrun this error comes up Something went wrong. Please try again or refresh the browser. Please try again. If the error persists, get in touch with us. Request ID: 14098172-1190-44ba-9768-d27c50878b1a. I have cleared browser, refreshed, nothing seems to allow me to get past this. Can anyone help?
Myob Accountright - No Alert you cannot save work when two people work on the same invoice
Hi, We use Myob Accountright and have noticed we no longer get a 'cannot save' error when two staff members inadvertently work on the same quote or invoice at the same time. This seems to have changed in the recent update where the bank feed issue occurred. Previously, if two people opened the same invoice or order and worked on it, the second person would get an alert when they tried to save their changes, saying the invoice / order had been changed and they cannot save their work. Now, to the employee it appears they have saved their changes, as no alert appears and they only find out later that this has not in fact occurred. This has caused significant issues until we worked out what was happening and now to overcome it staff have to ring each other to ensure they are not working on the same sale. I'm wondering if this is scheduled to be fixed please as it is a significant problem? Thanks, Regards, Judy.
Directors Loan
Hello, I am new to MYOB in Australia. The director of the company has basically loaned the company a lot of money to stay afloat. I am wondering if this can be written in the MYOB system as a 'service invoice' which the company pays him back in instalments. The accountant has recently done his tax return 24/25, and is saying the company made a profit in the last financial year and he owes tax - which totally baffles me because he is still owed money from his loan? It feels like he is paying tax on money that he has been already taxed on. I hope this makes sense! Thanks in advance.
Transfer a customer credit to an income account
I've followed MYOB's instructions on this topic and have created a service invoice for the customer with a negative balance. However, when I go to allocate the old credit to the new invoice nothing shows up in the settle credits and returns window (yes, I've ticked the show closes sales box :))
Email black listed
We are receiving bounce back messages when attempting to email purchase orders to one supplier (Diagnostic-Code: rejected). I have seen in the past that MYOB sometimes "black lists" a particular email address and have called MYOB support about it but haven't had a call back from last week. Does anyone have a fix for this or does a MYOB tech need to "un-black list" the email address?payDay Super - NPP or OSKO
Hi Everyone, we are looking to prepare for the same day super requirements, at the moment it take about 5 business days for payments to land in the funds (depending on the fund). I am concerned this is not enough time. On the ATO site is says using NPP could result in super in the employees fund on the same day, which would give much more buffer. Has anyone managed to set up NPP or OSKO payments through MYOB AccountRight? does MYOB AccountRight (desktop) have this feature ability?Changing from Full to Part time and Leave accrued
I have an employee changing from Full time 40 hours per week over 5 days Part time to 2 8hours per week over 4 days. I know I need to change their hours of work and days paid in the Standard Pay tab but am not sure if the current and accrued leave will remain when I change their hours or will the existing leave remain. They do not want paid out their leave entitlements but have it carry over.CMN.ATO.PAYEVNTEMP.000370
I need to record leave accruals for an employee who is essentially a contractor and is getting paid through accounts payable. I have tried to enter a zero pay with the leave accruals and I get the above message and cant process it. I do process super for this employee through myob payroll. How can I process the leave accruals ? Robyn COSStandard Pay
Has anybody come across an issue recently where hours have been added to somebody's standard pay where they previously had 0? I thought it was just some new starters had been set up incorrectly but some older staff have been changed as well. It's not something that the payroll person would change and she said she had a pop up the other day when she was adding a category for someone.