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Start exploring the app integrations that make it easy to manage all aspects of your business.Recent Posts & Replies
Error when varying a GST Instalment on a BAS
I am trying to vary a GST instalment. When I validate the return, I get these 5 errors: G21 was reported as 7836 and will need to be corrected to 7837. Reason code 1013. 8A was reported as 16123 and will need to be corrected to 11644. Reason code 15. G1 was reported as and will need to be corrected to. Reason code 1012. 9 was reported as 16123 and will need to be corrected to 11644. Reason code 14. 1A was reported as 12315 and will need to be corrected to 7836. Reason code 1019. Can someone help me please?EOFY Payroll Categories
Hi. I checked the balances of the EOFY STP Verification Report matched before starting to run payroll in the new FY ... however I did not look closely at each Employee Now that I am finalising the Payment Summaries, I have discovered an incorrect category was used for one employee - not sure when the category was changed, as when I made the payment by in March, it was correct!! I have finalised All other Employees and advised ATO that this particular Employee is not finalised ... BUT how do I now change the Payroll Category? I am unable to Reverse the Pay as we have processed payrolls in the new FY I have tried (without success) to make contact with ATO Small Business Line Thank You
Payment processing times
Hi, I’ve been using MYOB Invoice app for the last 3 years, just transitioned to Solo. Invoiced my first customer on Monday, invoice was paid 7.48pm AWST, funds haven’t landed in my account now Thursday 1.50pm AWST, I’ve checked all details on invoice and spoken to my customer who has confirmed bank transaction. What is considered a normal process time, app states 1 to 2 business days Many thanks Mal
Running Payroll Summaries Manually after 30 June
Hi Brains Trust, I am helping a friend out with their MYOB who is still doing manual payroll reporting (No STP yet - have signed him up for this FinYR) I want to run the payroll summaries for 25 FINYR but the assistant is only showing me activity for the 2026 fin year. I've only got a few days to meet the deadline, and I've tried so many options. I've reactivated old staff etc, but I fear we needed to run these summaries on 30 June. Am I correct? I've been using STP for so long, I had forgotten about the restrictions. Any advice on how I can get the payment summary assistant to run the correct year? THanking you all in advance Emma
Prevent entitlement from accuring on unpaid leave
Good Afternoon How can I prevent entitlements from accruing on unpaid leave for my salary employees? When I enter unpaid leave hours in the category on the payslip, the sick and annual leave accrual figures don’t change. For our salary employees, the sick and annual leave Entitlement Categories are set up for the Calculation basis as equals hours per pay period. I’ve tried to use the exempt button as per MYOB instructions but it's not active. What is the easiest way to stop the entitlement accruing on the payslip? Thank you, I will appreciate your assistance.
How do I update STP for prior year?
We have found that wages have been incorrectly reported in the 2024 financial year for one particular employee. Now that the MYOB file has rolled into the 2026FY I can't get back into 24FY through the STP reporting tab. How can I update the ATO with the correct STP information for 2024?
MYOB not warning for duplicate supplier invoices
Hi all, We've picked up today that MYOB is not warning for duplicate invoice numbers despite it being ticked in our security preferences. As a result we've paid a supplier twice for the same invoice & I am having to now look through all of our recently entered invoices to check for the same. I know the warning was not ignored as I entered the invoices in this instance See belowURGENT HELP - SBR - Change of ATO Branch Numbers for STP
Help! Please, The business that i work for is currently undergoing SBR - Small Business Restructuring. As a consequence our ATO Branch number changed from 001 to 004 on the 15 June. Therefore, all pays processed after the 15 June - need to be allocated to new branch 004. Unfortunately, I was not made aware of the changes until after 01 July 2025. Therefore, two pays for 2024-2025 have been entered to the incorrect ATO Branch of 001 I have been advised to delete all of the pays entered to 001. And re-enter to 004, for all pays processed since the 15 June 2025. Which i have done. To do this - the only thing i did was change the Branch number in the MYOB - STP reporting (as advised by MYOB support). Unfortunately, they are not showing in ATO Portal at Branch 004 ??? So perhaps i have not done this correctly. At the moment - my STP 2024-2025 figures are a mess - with two pays missing - and staff annoyed because they cannot lodge their returns. Our Accountant has no idea how to fix it and the SBR Practitioners do not know either. I called MYOB and i don't think the nice person i spoke to really understood what i needed to do. I tried calling ATO and ..."they are experiencing a high demand of calls" and too busy for me just now 🙄 Perhaps - someone has been through this process and can point me in the right direction for correcting this mess. Thank you, Jo-AnneFirst Aid & Laundry Allowances
Hello, I am trying to set up a first aid allowance at $16.03 pw and a laundry allowance of $3.55 pw as per the award. The employee is paid on a fortnightly basis. In the payroll category list, I only get a choice of hourly rate or salary, can you please tell me how to set this up in the wages information pay rate section? We are using MYOB Account right. Thank you
