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In Focus - Coming Soon
Learn how we test new features and how to get involved. Discover whats in progress, coming soon or recently closed for your preview into new features that might be coming to our software soon!Recent Posts & Replies
Account suspended !
our account has been suspended since 1-5-26 despite MYOB confirming the direct debit for our May invoice has been credited!!! Anyone else experiencing this problem - we have been down for 2 days now and no one seems to be able to fix it!! MYOB- Are you going to reimburse us for loss of earnings as our operations stand still and the 30+ accountats twiddle their thumbs ? NOT HAPPY! Been a customer for 25 years and never been so outraged!
MYOB Assist App issues
Good Morning After using the new app for a while it has now stopped working with no issues logging in. Then a few weeks ago, I was unable to login and it doesn't take you to the original login page. It goes to a homepage and no matter where i try to login in it doesn't work. App has been deleted multiple times and reinstalled. iPhone software updated. Please advise on how to fix this. ThanksChanges to MYOB AccountRight offline mode
5 MIN READ Hi everyone An important is being emailed to our customers this week, and I am posting an update here as well for any who might have missed it or not yet received it. From 17 June 2026, MYOB AccountRight desktop app (PC edition) will only work with company files stored online. Offline mode will no longer be available, and from version 2026.5 (PC edition) you’ll no longer be able to open, edit or save files stored locally (in My Library or Network Library). *You'll still be able to view offline backups in previous AccountRight versions for audit requirements AccountRight desktop isn’t going anywhere. The only change is that your company file will need to be online to receive product and security updates, support, and online services. If you’re currently using an offline AccountRight file with an active subscription, you need to move your file online before 17 June 2026 to continue to access AccountRight . There’s no additional cost to move your existing subscribed file online. Why are we making this change? The offline version of MYOB AccountRight desktop is built on technology that no longer meets today’s performance standards. Moving online will: Improve performance, reliability and security, such as 2FA and regular online back-ups Ensure MYOB AccountRight is built on current, supported technology Deliver faster and more frequent improvements, including stronger AI capabilities Align with industry best practice and evolving needs of our customers We remain committed to supporting your business far into the future. Our focus is shifting to investing in our next generation of online products and modern technology that reflects the evolving needs of our customers, delivering solutions that save time, increase efficiency, and improve collaboration between small businesses and their advisors. We’ve put together an overview of what’s changing and how to move your file online linked here Please note, that any SME customers who need to take action will be communicated with via email on Tuesday 21st April. Updated FAQs 21/04 There is a legal requirement for businesses to keep records for 7 years – can I access an old back up for these purposes? Yes. You can continue to meet your 7-year record-keeping obligations with your existing offline backups. Here's how: For audit/view-only purposes – You can restore older backups in any AccountRight PC edition version prior to 2026.5 to view files. These versions remain available on our website at myob.com/downloads. For active files – If you have an active subscription, you can access prior years directly from your browser without restoring a backup. How can I view an old offline file after this change? To open an old offline file, customers can download a previous version of MYOB AccountRight PC Edition and use that to open, access, or interact with an offline file. PC Edition We currently host previous versions of MYOB AccountRight on our website, and we have no immediate plans to change that. Please note that due to monthly automatic software updates, you will need to download and reinstall that previous version of PC Edition if you want to access the offline file on an ongoing basis. Server Edition If you need to interact with old offline files on a regular basis, downloading and installing Server Edition will enable you to have offline access and it won’t be impacted by our monthly automatic updates. We strongly encourage customers to move their files online to ensure access to future features and security enhancements. In both cases (Server Edition and older versions of the PC Edition) there are risks. At some point, this software will be phased out, and the file will need to be moved online. After 17 June 2026, Server Edition will only receive bug fixes, not any future features or security enhancements. For perpetual licence holders, for now, you will continue to be able to access your file offline using one of the above-mentioned options. What happens to my specific version of an AR offline file? MYOB AccountRight Classic / V19 Can be opened in Classic/V19. The file will fail confirmation and become read-only, but you can still view files for audit purposes. MYOB AccountRight PC Edition From version 2026.5 onward, there will be no offline capability. Older versions remain available for download on our website, and backups can be restored to view and edit, provided you have an active licence (perpetual licence or current paying SaaS licence). Important: MYOB AccountRight auto-updates to the latest version each month, so if you do install an older version of PC Edition, this old version would need to be re-installed if you needed to access an offline file again in future. MYOB AccountRight Server Edition From version 2026.5 Server Edition will be offline-only. However, MYOB AccountRight Server Edition is not a long-term solution. At some point, this software will be phased out, and the file will need to be moved online. After 17 June 2026, Server Edition will only receive bug fixes, not any future features or security enhancements. How do I view previous years' data for an active file with a subscription? In MYOB AccountRight desktop You can override your current online live file by restoring an old backup OR download an old version of PC edition or install Server Edition and restore the backup locally (offline) In MYOB AccountRight browser – If your primary need is to view historical data for audits or reporting, the browser version is the simplest, most future-ready method. If you can’t see previous answers about installing PC or server edition You don't need any backup. Simply change the date range and you can view previous years' data directly. Financial year restrictions on reports have been removed — for example, you can now generate profit and loss comparative reports from 2012–2020 via browser (which is not possible in desktop). I upgraded from V19/Classic to the latest offline version, what does this change mean for me? We have three options available for you to consider: Move your file online. Take advantage of online capabilities that MYOB AccountRight has to offer. These include: Automatic cloud backups protecting your data without manual effort Live bank feeds that are more up to date Multi-user access — multiple people can work in your file at the same time Faster access to the latest software updates as soon as they are released Improved performance and upcoming AI-powered features Move to Server Edition – This retains offline access and interaction with your file for now. Please note: AccountRight Server Edition is not a long-term solution. At some point, this software will be phased out, and the file will need to be moved online. After 17 June 2026, Server Edition will not receive any future feature or security enhancements and will only receive the bug fixes. Return to Classic – You can view files in read-only mode for audit purposes, but you will not be able to edit offline.
Reinstating a MYOB file
Our client has cancelled their MYOB subscription back in December 2025 - their business was sold and they stopped trading a while before that. We have applied for a tax clearance certificate to liquidate the company and it has come to our attention that the STP finalisation was not done for the 2023 income year. How do we go about reinstating the MYOB file for the client please?
GST Report not matching GST return Summary
I am working on a client who is using AccountRight Standard. The GST Report shows the correct GST on sales and GST on Purchases. When we save the GST Report. On the GST return summary page Labels 1a and 1b are showing zero. Where do we go to correct the reporting of labels 1a and 1b?
Email black listed
We are receiving bounce back messages when attempting to email purchase orders to one supplier (Diagnostic-Code: rejected). I have seen in the past that MYOB sometimes "black lists" a particular email address and have called MYOB support about it but haven't had a call back from last week. Does anyone have a fix for this or does a MYOB tech need to "un-black list" the email address?Bank Rec – Supplier Payment via ABA not appearing in Match (Find)
Hi, We are currently using MYOB AccountRight (desktop version). I’m having an issue in the Bank Reconciliation screen where I’m trying to match a supplier payment made via EFT. The payment was processed through an ABA file uploaded to the bank. However, when I attempt to match the transaction using the “Find” function, the corresponding supplier payment does not appear in the list. Given that the payments were generated from MYOB and included in the ABA file, I would have expected them to be available for matching. Could you please advise why these transactions may not be appearing and how I can resolve this? Thank you.Can't hide or delete transaction
Reconciled bank NIL Balance as at 30.06.2025. Printed Bank Rec. Now a mystery transaction has appeared on bank rec as outstanding. Cannot delete and cannot find where to hide it. lodged a support request 10.04.2026 02994989 and still no response. Seriously looking at Xero for myself and clientsMultiple Emails for invoices and statements
It would be great if we could have the availability to be able to send tax invoices to a email address and monthly statements to another email address - customers are starting to want the tax invoices and statements to be emailed to different email addresses
Transfer a customer credit to an income account
I've followed MYOB's instructions on this topic and have created a service invoice for the customer with a negative balance. However, when I go to allocate the old credit to the new invoice nothing shows up in the settle credits and returns window (yes, I've ticked the show closes sales box :))Changing from Full to Part time and Leave accrued
I have an employee changing from Full time 40 hours per week over 5 days Part time to 2 8hours per week over 4 days. I know I need to change their hours of work and days paid in the Standard Pay tab but am not sure if the current and accrued leave will remain when I change their hours or will the existing leave remain. They do not want paid out their leave entitlements but have it carry over.Move Item report
It would be fantastic if we could have a actual report for when we move stock items within our locations Its great that we can actually move stocks to various locations but we also need a traceability report so we can have on record - what items, qty, user ID of whom moved the items - its very well the admin can move the items but we have nothing to forward the warehouse to physically move the items within our locations I know in the older "enterprise" version this was available but it has not been implemented in the AccountRight premier version Its a very vital part of multi location businesses