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RBA card payment surcharge changes are coming
2 MIN READ If you accept card payments or use Tap to Pay, there’s a change coming to surcharging, and it’s one to keep on your radar. Following a Reserve Bank of Australia (RBA) review, from 1 October 2026, eftpos, Visa, Mastercard and Amex will be introducing new rules to no longer permit businesses to surcharge card fees on domestic payments. For businesses, this means card fees can no longer be passed on to customers as a surcharge on any payments after this date. Join our free webinar Join our free webinar, RBA surcharge changes: what to expect from 1 October 2026, to understand what these industry changes mean for your business. We'll walk through practical steps you can take to prepare, what to expect in Solo, answer common questions, and share resources to help you get ready. Date: Thursday 10 September 2026 Time: 12pm AEST Where: Online webinar Save your spot What this change means for Solo We’re updating the invoicing and payment workflows, to ensure our invoicing feature remains a simple, secure, and compliant way to accept payments online and in person. This includes removing surcharging functionality, enhanced reporting on how your customers pay you. This change is worth keeping on your radar and we’ll keep you updated as more details become available. We’ll share guidance on what it may mean for your invoicing experience and settings. Keep an eye on the Community or visit the Surcharge Change hub for updates. This page provides general information for Solo customers about upcoming changes to card surcharging rules affecting Online Payments and Tap to Pay. It is not legal or other professional advice and should not be forwarded to your customers. Requirements may change from time to time, and you are responsible for understanding and complying with applicable laws, card-network rules and payment-service terms. For more information, see the ACCC guidance on card surcharges and the relevant MYOB Invoicing Service Terms and Conditions or MYOB Tap to Pay Terms and Conditions.Solo Money signup stuck in 'stretching code legs' loop for over a week - Chat support stuck
Hi community team, I am hoping a forum moderator can escalate an ongoing backend issue with my account, as standard chat support has been stuck on it for over a week with no result. Every time I try to access my Solo Money screen inside the Solo by MYOB app, it starts loading with a "stretching our code legs" screen, and then immediately boots me to a "Session is expired or invalid" error. I have tried every local troubleshooting step possible: Force closing and deleting/reinstalling the app. Testing on an iPhone, an Android tablet, and entirely different internet connections (Wi-Fi vs Mobile Data). Because the error follows my login profile across all devices and networks, this is definitely a server-side profile lock or a corrupted registration state on the backend database. Worse yet, clicking the help/chat icon inside the app throws the exact same "session expired" error because it relies on the broken token, heavily restricting my ability to communicate with support. Since front-line chat support is still "investigating" after 8+ days, can a community manager please look up my account details and get a system engineer to manually clear or reset my pending Solo Money signup status so I can start fresh? Thank you.
Invoice Reminders
How do invoice reminders automatically turn off? They don't turn off when the client pays, it appears you have to manually match the invoice and then the reminders will turn off. Is that correct? Is there a faster way so client don't continue to get reminders, even though they have paid, but you haven't Matched their invoice yet? Thank you
Additional Business Info included on invoices
I’ve noticed that there are some of their business details clients require me to put on their invoices which I typical have to markup afterwards. It would be good if we could either opt in to what info goes onto an invoice or just include all business info. Eg: LONGER BUSINESSES NAMES (50 character limit doesn’t allow for some businesses that like their trading name included) ABN EMAIL PHONE NUMBER
Sorting & exporting expenses by category
Hi friends! I’d find it super helpful in Solo to be able to view and sort my expenses by category, as well as export all the receipts grouped under a certain category. I’m currently acquitting a grant where I need access to all of the receipts for a particular project and going through my expenses and selecting them individually is a soul-crushing process. 😅
Cancel Subcription
I am experiencing what appears to be the same issue and, having now seen the number of similar posts in this community, I am increasingly concerned about how MYOB is handling this. I signed up for MYOB Solo approximately a year ago when it was offered as a free product. I used it for about a week, decided it did not meet my needs and have not used it since. I hadn’t thought about the account again until I suddenly started receiving invoices from MYOB a few weeks ago. The first was for approximately $11, apparently retrospectively charging me for the previous 12 months. I do not recall ever agreeing or consenting to a paid subscription for that period. The second was a credit of approximately 50 cents relating to incorrect billing. The third, and the first that really brought this to my attention, was an invoice for approximately $100 for another 12-month Solo subscription, covering August 2026 to August 2027. Again, I have not agreed to or authorised this subscription or this charge. The notification I received was also after the date from which MYOB says the new subscription period commenced. I have now tried repeatedly to resolve this with MYOB. I have called three times, attempted to use online support/chat and contacted MYOB by email three times. I have explicitly disputed the subscription and withdrawn any authority to debit my credit card. Despite this, I have received no substantive response and continue to receive notifications stating that MYOB intends to automatically debit my card, with the payment now due tomorrow. I have also attempted to cancel the subscription, without success. At this point this goes beyond poor customer service. MYOB is on notice that I dispute the existence of this paid subscription and do not authorise the payment, yet I have been unable to get anyone to stop the debit or provide evidence showing when or how I supposedly agreed to these charges. I would like MYOB to urgently: stop the scheduled debit and cancel the subscription • explain when and how my free Solo account was converted to a paid subscription • provide the notice MYOB says it gave me before introducing these charges • provide the contractual basis or consent MYOB relies upon for the retrospective charge, the annual subscription and automatic recurring payment. Given the number of customers reporting similar experiences here, I think MYOB also needs to address whether this is a broader issue rather than treating each case in isolation. If MYOB proceeds with debiting my card despite being expressly notified in advance that the payment is disputed and not authorised, I will dispute the transaction with my card provider. I am also prepared to raise the broader conduct with the ACCC and the appropriate consumer affairs body if it cannot be resolved. I would appreciate someone from MYOB actually taking ownership of this and responding before the debit occurs.$50 Solo Money Incentive
1 MIN READ Business admin and finances feeling like a hot mess? Get Solo and Solo Money working together. Business and banking without the back and forth. Your money tracked, admin tackled and $50 in your account. Limited time offer! Complete your Solo Money set up by 31st August 2026 and you’ll get $50 deposited into your Solo Money account. Payment made by Great Southern Bank. Eligibility and T&Cs apply.
2026 Billing Issue
Hello, I have been billed a subscription cost for this app which I do not use or need as I am not running a business. My journey with MYOB Solo was purely out of curiosity. Inadvertently I’ve been signed up to your service and billed $90 which I would like to dispute. Please advise, and thanks for your understanding. Kind regards, Not A Solo UserSolo Starter Kit
Hey Solmates! We know getting started with a new app can feel a bit overwhelming, so we’ve put together something to make your Solo journey a whole lot smoother - check out the 👉 Solo Starter Kit 🎉 This handy kit walks you through the essentials, from signing up to Solo right through to setting up your invoices, expenses, Connected Accounts, and everything you need to hit the ground running. It’s designed to give you confidence from day one, and help you get the most out of your brand-new Solo setup. Whether you’re just joining us or giving Solo another go, this kit has your back. Check it out, have a play, and if you’ve got questions - hit us up in the Community or through the Digital Assistant. We’re here for you every step of the way 🙌
