Share Your Ideas
Got a game-changing idea? Share it, vote on what matters, and help shape the future of Solo. Your input drives real improvements!
Make Switching to Solo Simple and Seamless
It would be amazing to have a tool that lets me quickly transfer invoices, contacts, and expenses from my old accounting system or excel when I start using Solo. This would make onboarding so much smoother and really encourage businesses like mine to switch over.Hot tip: Got a $0 invoice automatically marked as paid?
Don’t accidentally “lock” your invoices 👀 If you’re the type who likes to whip up a placeholder invoice first and fill in the real details later, this bit’s for you. If you save an invoice with $0 owing (for example, with no items added yet), Solo assumes it’s paid and helpfully marks it as such. Which means… you guessed it: You won’t be able to edit it later. Instead of ending up with a bunch of invoices in invoice limbo, use this workaround: When you create your placeholder, add at least one item with a price. Some Solmates like using a saved item called something like “Placeholder – $1”. Later, when you’re ready to add all the real details, just delete that placeholder item, add your actual items and prices, and you’re good to go. Then flick it over to your customer like the organised legend you are, knowing your invoice is both correct and still editable until it’s properly paid.
Save custom email message
It would be super handy if the email message was saved when editing an invoice! Right now, every time I send one, I have to rewrite the message from scratch because it reverts back to the default. For example, I like to add a personal touch or include specific payment instructions, but I have to type it out again every time. It’d be great if Solo remembered the last message or let us set a custom default to save time!
ONLINE PAYMENT OPTIONS FOR CLIENTS
Hi! I think having a BPay payment option adds to the professional aesthetics of the invoices, but when a customer makes the payment, it shows on their bank website as “MYOB Payment services”, which reduces the professional vibes and might also lead to confusion. i want to suggest one of two options: Each “Solmate” can request their own BPay facility arranged through MYOB; provision for “Solmates” to add their own BPAY details. Any feedback would be appreciated!✅ Updates to your Solo billing and My Account
1 MIN READ Hey Solmates! We’re rolling out a few improvements to make bills simpler and managing your Solo account a whole lot easier. Here’s what’s changing and what to expect. What’s changing Payment processing via Stripe. We’re partnering with Stripe to handle automatic recurring payments for your Solo subscription. There’s nothing you need to do — we’ll use the same credit card or bank account to deduct payments automatically. You may receive a confirmation email from Stripe when this is set up. All your account info in one place. We’ve added more functionality to My Account, so it’s the single place to manage your Solo account details — update contacts, manage your subscription, update business details, and handle billing information. A brief maintenance window. As we roll out these improvements, there will be a short overnight downtime during the migration where you won’t be able to access Solo or My Account. You can keep an eye on any scheduled maintenance at status.myob.com. We’ll keep this thread updated We’ll add any important updates and dates here as we go, so feel free to bookmark this post and check back for the latest.
Receipt for credit card surcharge
One of my customers paid an invoice online and I had opted for them to pay the credit card surcharge. However she is unable to reconcile as her invoice doesn’t show the card fee of 1.8%. I have looked at her invoice and it doesn’t show the fee anywhere. Can you please assist?Apportioning percentages
I signed up to Solo for my book keeping business and so that I could use it for myself and recomend to clients as a low cost, fuss free alternative for sole traders. I was a bit disappointed upon signing up to Solo that you cant apportion expenses. Im registered for GST and this means I have to manually calculate the GST on purchases I make where part of it is personal use. I really would have thought, being marketed to sole traders, that this would have been a consideration. It creates extra work because you have to figure out a work around. For me, I have set up an account called 'partial business expenses' and then at the end of my reporting period I've got to go through it and work out the GST and deduction for this. The alternative is to allocate, for example 'telephone' to the telephone expense account and then adjust the personal portion out. For me, its fine, Im a book keeper, I can do it (although I actually find it annoying because then I find myself wondering what is the point of the software, Im not even sure if its saving me any time in comparison to just using a *free* spreadsheet). But for clients this is frustrating because they've got to pay for the time for someone to fix this up each BAS, enter in journals to fix it etc. OR the risk is that the sole trader overclaims GST because they have no idea that they either a) need to take out the personal expenditure or b) dont know how to do this in the software. And if the argument is, its for simple sole traders who have simple businesses, i'm not sure that flies because it is marketed towards sole traders and promises to simplify things. It promises to 'track expenses, invoices and payments all in one place' and yet the expense tracking feature is so unbelievably basic. It promises to 'have GST automatically calculated for you' and 'lodge directly' but how does one do that if you cant apportion expenses? Sole traders are the ones who actually need to be able to apportion expenses because they are not separate to the entity they are trading in. It doesnt make sense and I really think this should be considered as a software upgrade soon.
Cannot sign in
Hi, for two days now I have been unable to sign in to the myob solo app. It does the whole looging in thinking thing and then just rebounds back to the sign in page. The email and pw used are 100% correct. This is NOT a user issue. This has been an ongoing problem for months, however it usually let's me back in after a few attempts, however this time it has gone on for days and it is now negatively impacting my ability to actually run my business. I cannot access my money, take payments, send invoices - nothing. I have even tried fixing it by uninstalling and reinstalling the app - yet it persists. Not acceptable MYOB!!!Sneak Peek for 2026 👀
1 MIN READ Hey Solmates! Consider this your early access pass: a sneak peek at the invoicing upgrades landing in 2026. You asked for faster, clearer, less repetitive invoicing — so we’re building three new features to make that happen. Clear invoice discounts — Add discounts to invoices in a way that shows the original amount and the savings. Transparent, tidy, and a perfect match for the way you actually work. Saved invoice notes — Payment terms, project blurbs, disclaimers… if you type it often, you can save it as a reusable note and drop it in with a tap. Your future self will thank you (and your fingers definitely will). Copy invoice — Copy an old invoice, tweak what’s changed (notes, hours, customer) and send. No rebuilding from scratch, no accidental typos, no “didn’t I already write this?” déjà vu. These updates are coming soon, and are designed to help save time, cut the admin grind, and keep your invoicing running smoothly. Keep an eye out - we’ll share more details as each update goes live. And this is just the start — we’ve got a whole stack of new features and enhancements lined up for 2026 that we can’t wait to roll out. In the meantime, got ideas? Wishlists? Pet-peeves? Drop them here in the Community — it helps us keep shaping Solo around what you need most.Vote for Quotes!
Hey Solmates! 😎 We’ve seen a bunch of you asking if you can create quotes in Solo. Right now, that’s a no-go—but that could change! 🚀 If this feature would make your life 100x easier, smash that vote button and drop a comment! 🗳️💬 Tell us how you’d use it, what you’d love to see, and why it matters to you. The more votes it gets, the closer it gets to landing on our roadmap. Let’s bring this to life! ✨
I need business percentages clarity in SOLO.
Im a sole trader/driver. Can the support team please explain how to set up and automate our business percentage use against our expenses in the app. I initially imagined that when the bank feeds arrived, it would automatically adjust the % on each expense transaction, except income. Please advise. Thank you.Solo Money - Getting Started 🎥
Spending your days jumping between apps just to stay on top of your cash flow? Did you know Solo has Admin, Banking and Payments built in? With Solo Money, you can sign up for your own business transaction account and see all your numbers in one place. No more juggling apps, Solo bringing banking and business admin together. You can apply within the Solo app. Check out the video above for all the Info on what Solo Money can do! Got places to be and people to see, and just want to jump right into a specific section of the video? Too easy, we've got the links right here: What is Solo Money Set up a Solo Money account AI-powered transactions Solo Money payment feature Full featured bank transaction account. Applications subject to approval. Solo Money accounts distributed by MYOB Australia Pty Ltd (ABN 13 086 760 198, AFSL 241059) and issued by Great Southern Bank, a business name of Credit Union Australia Ltd (ABN 44 087 650 959, AFSL and Australian Credit Licence 23817). Fees and charges may apply. Refer to the Target Market Determination and terms and conditions before deciding whether Solo Money is right for you: http://www.myob.com/au/legal/solo-money-terms We do not provide financial product advice. You should consider whether Solo Money is appropriate for your circumstances and seek independent financial advice if required.
