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Statement/Report of sales by client
Hi! Would be great to expand the reporting function of the Solo app to include reporting on hours and/or income, per client. Eg. I provide services to two clients (primarily) and need to demonstrate less than 80% of my income is from one contractor to confirm 2026 Payroll tax exemption. This doesn’t seem to be available in the current state without exporting a ledger and adding up each invoice by client (etc etc) … a time consuming pain considering all the data I need is entered at invoice. And I can’t justify jumping to myob-lite just because reporting is overly basic, yet most other aspects are adequate to my needs. 🙏Introducing Passkeys: a more secure way to sign in to Solo
3 MIN READ Passkeys are one of the most secure ways to sign in, full stop. They use your device’s built-in security, like Face ID or your fingerprint, so there’s no password to forget, reuse or hand over to the wrong place. Here at MYOB, we take the security of your financial records and services seriously. That's why MYOB is rolling out Passkeys across all MYOB products, including Solo (you can read that announcement here). Smarter, safer, and honestly, kind of brilliant. Let's break down what that means for you. 👇 What even is a passkey? 🔑 A passkey lets you sign in without typing a password. Instead, your device proves it's you. How do Passkeys work and how can you can set one up for Solo? How it works: Tap Sign in with a Passkey Your device asks you to confirm your identity using biometrics or your PIN Your device and Solo do a quick, secure handshake in the background Your sign-in details never appear on screen and are never shared with MYOB. How do I set up passkeys for Solo? It’s easy, and it only takes a few minutes: To add a passkey, open a supported web browser and go to the Account security page in My Account. If prompted, enter a 2FA code using your existing 2FA method or a recovery code. In the Sign in section > Passkey, click Add. If prompted, complete a 2FA check, then click Continue. Click Create a passkey. Choose where to save your passkey (for example, your device, browser or password manager), then follow the prompts to add the passkey. When the confirmation message appears, close the passkey page to return to Account security. The new passkey is listed in the Sign in > Passkey section. You’ll also receive an email confirming you’ve set up a passkey. Once you've added a passkey, you can choose it as a sign-in option when you sign into Solo with your MYOB ID. Will Passkeys work on your device? 📱 Good question. We've pulled together a full compatibility breakdown in this Help article — go take a look before you get started. Still on a device without a Passkey set up? No stress! You can still sign in the usual way with your password and multi-factor authentication (MFA) code. What makes Passkeys that good? 🛡️ Passwords can be stolen, guessed, or tricked out of you. Passkeys can't. Here's why: They only work on genuine MYOB sign-in pages and apps. A fake site won't get a look-in. There's nothing for scammers to steal, a Passkey isn't a code you can read, write down, or accidentally tell someone. Even if someone knows your email and password, they'd still need your actual device AND your face, fingerprint, or PIN to get in. What about my 2FA codes? Nothing's changing there. Your 2FA (whether that's an authenticator app or SMS code) stays exactly as it is. Think of it this way: Passkey = phishing-resistant proof that it's you 2FA code = an extra safety layer that keeps your account ATO compliant One small extra step. A much bigger safety net. The TL;DR Passkeys replace passwords with secure, device-based sign-in. They're tough to phish, quick to set up, and keep your business records protected from scams that keep getting smarter. Your MFA stays in place too. So it's just an upgrade, not an overhaul. Go set yours up. Future you will be relieved you did. 😌
Can't unsubscribe from SOLO
I'm unable to unsubscribe from SOLO. I have followed suggested steps Manage Subscriptions when I click on it it has an option to resubscribe now but not to CANCEL SUBSCRIPTION I applied for this and wanted to unmsubscribe when I saw it didn't have option to pay employees I have just called my bank who have asked me to come into bank and cancel my bank account and start a new one This is so time wasting, annoying and misleading.
SOLO Bank Feed Search
So I’m reconciling my expenses in solo. This is literally just matching items from the bank feed to the expenses. This is a painful process at best. When searching for an expense to match for instance parking. I get charged $3.60 once a week to park at one of my clients buildings. I would like to see all of the records that match $3.60. I search 3.60 in the search bar and 10 records will appear some matched some unmatched. I will then match one with my parking expense log and the screen will refresh, now only two records appear. This is certainly incorrect as previously records appeared to be honest. I have parked there more than 10 times. It should show me all of the matched and unmatched payments. Some of them are missing and the search is unreliable. If I put in ‘point parking’ another term used on this record, again most records will show up. I can pick one and match it. Again the screen refreshes and all that one of my records will show up. I feel like this is a glitch rather than something I can be helped with. This needs to be addressed, otherwise I would like to move across to myob light. But unfortunately it seems like there is no growth migration available.Business settings: Where your business info lives.
Business settings is where all your core business details hang out. Keeping this up to date keeps everything running smoothly, from your GST registration status flowing through the app, to making sure the right info shows on your invoices Where to find Business settings Open the Solo app on your phone. Tap More in the bottom menu. Tap Business settings. From here, you’ll see: Business and contact details Tax and financial reporting Each of these opens a simple screen where you can check and update your info. Business and contact details This is your “who are you and how do we reach you?” section. These details are used across invoices, reports and other areas of Solo, so it’s worth keeping them current.. You’ll typically see: Business details Business name: how your business appears in Solo (and often on your invoices). ABN: Australian Business Number Business Type: for example, sole trader. Serial Number: Solos unique account number Industry: the industry your business operates in (e.g. Hair & Beauty, Construction, Other services). Contact details Email address: your main business email for customers and notifications. Phone number: the best contact number for your business. Website: your business website, if you have one. Business address: including suburb and other address fields. You can update most of these directly in the app so that future invoices and records use the correct details. Tax and financial reporting This is where GST and reporting settings live. What you choose here affects how Solo behaves across invoices, expenses, categories and reports. GST registration status This is where you tell Solo whether your business is: Registered for GST Not registered for GST Solo uses this status to decide: Whether GST fields and tax codes show on invoices, income and expenses Which reports you can access How tax code fields behave on categories and items (for example, hiding them when they’re not needed) You can update this if your registration changes. When you do: Future invoices and expenses will follow your new GST status Past transactions stay as they were (Solo doesn’t rewrite your historical records when you flip this switch) GST reporting period If you’re registered for GST, you’ll also see a reporting period option – this is how often you report GST to the ATO, for example: Monthly Quarterly (this is the usual default) Yearly Solo uses this to control which GST options appear and how totals and reports are shown. As always, If you have any questions, feel free to leave a comment below 👇Solo's got brains. Here's what it's doing behind the scenes 🧠
Did you know Solo has some seriously smart tech built right in? We're talking AI that learns how you work, spots patterns, and quietly handles the admin you'd otherwise have to do yourself. Here's what's going on behind the scenes. 👇 Smart matching that actually gets you 🧠 Solo's AI-powered smart matching is doing a lot of heavy lifting in the background. Every time a payment hits your bank account, Solo is already cross-checking it against your outstanding invoices and expenses — so nothing slips through the cracks. It doesn't stop there. Solo looks at the description of each bank transaction and suggests the right category for you. No more scrolling through a list trying to remember where you put things last time. The really clever bit? The more you use it, the smarter it gets. Every time you categorise a transaction, Solo learns your preferences and gets more accurate over time. Think of it as a bookkeeper that's paying close attention and taking notes. 📝 Tap to Pay and Online Payments: set and forget 💸 If you're using Solo's Tap to Pay or Online Payments features, here's a little bonus you might not have noticed. When a customer pays you, Solo automatically marks your invoice as paid and records any fees. Done, without lifting a finger. It even picks up the transaction from your connected bank account and matches that up too. You just need to confirm the suggested category, the rest... handles itself. The bottom line Less scrolling. Less guessing. Less time doing work-work. Solo's smart tech is quietly handling the reconciliation so you can focus on the stuff that actually matters — like running your business. ✨Adding an inventory system to Solo
Hey Solmates 👋 Imagine if Solo could keep track of what you’ve got on the shelf! How good would that be? Based on an idea from one of our awesome Solmates, we’ve shared this idea on the Forum so you can comment and vote. The idea is to add simple inventory tracking so your item quantities stay in sync with your invoices, and you can quickly see what’s running low. As always, we love your feedback. If you’d find value in this, please upvote and comment! Our teams pay close attention to the Community Forum, and you never know, this might end up in Solo one day… ☁️Different bank account for different customers - should Solo handle that?
This ever happen to you? You want customer A to pay bank account 1, and customer B to pay bank account 2. Different banking buckets for different things. Solo can’t handle that for you right now. But, we've seen this brought up a few times and we want to hear from the community. Have your say If you'd like Solo to store multiple settlement bank account details so you can pick the right one for each invoice, then hit that vote button ⤴️ and add your thoughts on why this is a must-have in the comments ⤵️
Subscription cancellation
Hi I have been trying to cancel my subscription for over a month and finally got through on Wednesday after being I b hold for hours. I have never used the app and don't plan to but now because I was 3 days late cancelling have been charged a full years fee which I don't believe I should be paying I'm just wondering if there's anything that can be done or I may be forced to escalate ir further Thank you EzraVote for Quotes!
Hey Solmates! 😎 We’ve seen a bunch of you asking if you can create quotes in Solo. Right now, that’s a no-go—but that could change! 🚀 If this feature would make your life 100x easier, smash that vote button and drop a comment! 🗳️💬 Tell us how you’d use it, what you’d love to see, and why it matters to you. The more votes it gets, the closer it gets to landing on our roadmap. Let’s bring this to life! ✨Saved Notes: Less typing, more doing
Ever find yourself typing the same thing on every invoice? An NDIS number, a rego, a job reference, or that one note you always include? Yeah… it gets old fast. That’s where Saved Notes come in. Save up to 10 notes and reuse them whenever you need, no more retyping, no more copy-paste. How it works: There are two ways to use Saved Notes 👇 From inside an invoice Open or create an invoice Scroll to the bottom and tap Saved customer notes Select Create note to add a new one, or Use note to add an existing one From settings Go to More → Invoice settings → Customer notes Tap the + in the top right to create a new note Set it once, use it whenever, and finally retire the copy-paste routine. If you’ve got any questions, drop us a message below or jump into the app to chat with us via More >> Chat with us 🙂
