Forum Discussion

jaket1993's avatar
jaket1993
Member
1 year ago
Solved

Can't connect bank in SOLO

Hi there,

 

Whenever I go to connect my bank in SOLO i get this error ( see image) i havent even had a chance to input my banks detials.

 

I thought maybe its because I had an inactive subscription with MYOB but im not sure. Can someone please help?

 

Thanks

solo
  • Ben-Solo's avatar
    Ben-Solo
    1 year ago

    Thanks so much for reaching out jaket1993​ and my apologies that it wasn't as easy as we'd like it to be.

    What happened

    I've just looked through our data and it looks like we did have a temporary server outage over the weekend right about when you were trying to connect. 

     

    Please try again now and let us know how you go.

    Still stuck?

    If you're still stuck, there are also some quirks to the way different banks are choosing to let you share your data. If you have a joint account or a business account, you will most likely need to either:

    • Authorise data sharing in your banking app, or
    • Set yourself up as a "financial delegate" via the settings in your banking app

    Get personalised help

    The team and I are also on standby to help if you're willing to chat to us via Digital Assistant in the app where you can share private details like your bank and account type so we can narrow down the instructions to your specific situation. 

    To get help:

    1. Open Solo
    2. Click "More"
    3. Select "Digital Assistant"
    4. Choose "Talk to a human"

    Either way, please let us know how you go. Really keen to get this sorted out for you!

3 Replies

  • jaket1993's avatar
    jaket1993
    Member
    1 year ago

    hi Ben,

     

    all seems to be working fine now. I’ll reach out if there are further issues. 

    thanks 

  • Ben-Solo's avatar
    Ben-Solo
    Former Staff
    1 year ago

    Thanks so much for reaching out jaket1993​ and my apologies that it wasn't as easy as we'd like it to be.

    What happened

    I've just looked through our data and it looks like we did have a temporary server outage over the weekend right about when you were trying to connect. 

     

    Please try again now and let us know how you go.

    Still stuck?

    If you're still stuck, there are also some quirks to the way different banks are choosing to let you share your data. If you have a joint account or a business account, you will most likely need to either:

    • Authorise data sharing in your banking app, or
    • Set yourself up as a "financial delegate" via the settings in your banking app

    Get personalised help

    The team and I are also on standby to help if you're willing to chat to us via Digital Assistant in the app where you can share private details like your bank and account type so we can narrow down the instructions to your specific situation. 

    To get help:

    1. Open Solo
    2. Click "More"
    3. Select "Digital Assistant"
    4. Choose "Talk to a human"

    Either way, please let us know how you go. Really keen to get this sorted out for you!

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