MYOB not connecting to ATO

This is obviously an MYOB issue that the Forum Moderators should have been all over when it was first reported.

AmandaMYOB​ the first post should have been marked as a high priority, replied to by a Moderator immediately and escalated as a possible issue. The Moderator team then should have been watching for more posts reporting the same problem, escalating further and communicating with users.

Ignoring posts reporting an issue that impacts users ability to meet ATO deadlines is unacceptable.

MYOB do better!

From an ex MYOB Moderator and current user experiencing the same issue across 14 company files.

AmandaMYOB​ Would just like to put out there.  The ATO has no listed known issues on their status page regarding any issues with myob.  I think that speaks for itself.  Myob, I would like a refund for this months subscription, you have failed to deliver a critical service.  We have all been inconvenienced and in some cases are now out of pocket by having to have third parties lodge for us, through no fault of our own.  I cannot access the portal, I needed our external accountant to lodge this morning for me.  Very, very disappointing and I usually try to tell people all the benefits of myob over xero.  

same here, at least now i know its not just me. why wouldnt they notify people?

It's now Friday 19th and I am still trying (unsuccessfully) to connect with the ATO.  The deadline is fast approaching.  Any suggestions MYOB?

I have been experiencing the same issue and am extremely disappointed with the lack of communication from MYOB.

If there is a known outage affecting BAS/IAS retrieval and lodgement, MYOB should proactively notify affected users rather than leaving customers to discover the issue when attempting to meet their ATO obligations.

We rely on MYOB to lodge activity statements on time, and this issue has prevented us from accessing and lodging our May 2026 IAS. At a minimum, MYOB should provide regular updates, transparency regarding the cause of the issue, and an estimated timeframe for resolution.

As this outage may force businesses to engage external accountants or BAS agents to meet lodgement deadlines, will MYOB be considering reimbursement or compensation for any additional professional fees incurred as a direct result of this service disruption?

I would appreciate an urgent update on the status of the issue and the expected resolution timeframe.

Hi everyone.

The issue is coming from the ATO's end, and we are currently working with them to get to the bottom of it and restore service. I will provide updates on this thread as soon as I have more information. Make sure to click the bell icon on the top right to stay notified with email notifications. 

Thanks all for your patience whilst we work to resolve this, really sorry for the inconvenience caused.

Me too, having the same issue. Over the last 4 days it wont connect. Am currently having to wait min 60mins in a que for assistance

Absolutely agree.  And now they are telling us to phone the support team... well how many days is that going to take to get through given this is obviously an issue for quite a few & counting...

Whatever the reason at this point, every account that experienced this error should be compensated.  We have all been wasting time lodging in alternative ways because our paid subscription hasn't worked, and still isn't working, and the payment is due today so it's obviously not fulfilling one of the main purposes that we are paying for.

And please put more staff onto the call centre, or preferably add a callback feature.  Over an hour on hold forced to listen to hold music when there is a problem is insulting.

I can't see anyone on this page that has been abusive.  Everyone is just expressing understandable frustration at software that isn't working, that we are paying a lot of money for, and asking for updates on, that aren't forthcoming, hence leading to further frustration.  And as we don't have direct access to 'the overlords' in the USA, the only voice that can advocate to them on our behalf is whoever is handling the Australian MYOB queries, like the moderator on this page. 

I am glad you got yours sorted, that is a definite plus for you.  For other people the whole ATO myID portal and the Relationship Authorisation Manager (RAM) authority etc is not an option, for me personally, my Father doesn't trust anyone with that much personal information, they want you to upload drivers licenses/passports, birth certificates, Medicare cards, my 76 year old Father just moved, he has no idea where his birth certificate is to even begin this kind of set up in time to lodge May IAS.   It is just frustrating and the lack of updates even more so.  Well done on your win.