Sick of Soli
I am not in Australia, and not using Solo anymore.MYOB SoLo does not allow user to delete account, it doesn't make sense. It is almost impossible to contact MYOB, no customer service to email and close account. My credit card is close but still getting charged as credit on Solo account. This doesn't make sense and I am sick of this Platform. Please delete my account MYOB17Views0likes1CommentI need business percentages clarity in SOLO.
Im a sole trader/driver. Can the support team please explain how to set up and automate our business percentage use against our expenses in the app. I initially imagined that when the bank feeds arrived, it would automatically adjust the % on each expense transaction, except income. Please advise. Thank you.38Views0likes1CommentRefund On Expense, Not Income
I'm having trouble understanding how to properly process a refund on a business expense. For example: I make a purchase of $1000 and categorise it accordingly. If I then receive a refund of $500 on that order, how do I record it as an adjustment/correction on that category, rather than 'Income'? Thanks.Solved114Views0likes3CommentsInvoice overpaid
My client overpaid and invoice that I’ve already put through as paid. I’m not able to match the invoice with the payment as the payment exceeds the invoice amount. I often have clients pay a tip. I’m a cleaner. Please help. Do I need to refund the invoice and redo or? Hope this makes sense 😊Solved95Views0likes1CommentDeleting a $0 'paid' invoice
Hello, I was creating a test invoice and accidentally saved one for $0, which has automatically been marked as 'Paid'. Unfortunately, the app won’t allow me to edit the invoice as it's marked as paid, and it won't allow me to delete this invoice, as there’s no associated payment to remove. Is there a way to have this invoice deleted? It’s now sitting among my regular invoices and is out of sequence with my invoice numbers. Appreciate your help!Solved284Views1like7CommentsNeed to match an incoming payment in Solo Money to invoice
I’ve received payment for my first invoice. I’ve categorised the transaction in Solo Money. I’ve gone to the invoice and recorded the payment. however doing so seems to mean the payment recorded on the invoice is on top of the incoming transaction - on my dashboard it totals the “total income” as the recorded payment plus the transaction.88Views0likes3CommentsANZ Business accounts can't be linked
Hi, when I try to connect my accounts to SOLO, my two business accounts come up as 'unavailable'. I've spent 30+ minutes on the phone with ANZ business team and they can't work out what is wrong. I have looked over the 'open banking' information that you send everyone else and according to that information there is no reason why I shouldn't be able to link the accounts. It is definitely not worth me having solo if I can't link these accounts. Would appreciate anything else you can suggest or help with to fix this issue asap. Thanks.Solved143Views0likes4Comments