solo

35 Topics

Solo Money signup stuck in 'stretching code legs' loop for over a week - Chat support stuck
Hi community team, I am hoping a forum moderator can escalate an ongoing backend issue with my account, as standard chat support has been stuck on it for over a week with no result. Every time I try to access my Solo Money screen inside the Solo by MYOB app, it starts loading with a "stretching our code legs" screen, and then immediately boots me to a "Session is expired or invalid" error. I have tried every local troubleshooting step possible: Force closing and deleting/reinstalling the app. Testing on an iPhone, an Android tablet, and entirely different internet connections (Wi-Fi vs Mobile Data). Because the error follows my login profile across all devices and networks, this is definitely a server-side profile lock or a corrupted registration state on the backend database. Worse yet, clicking the help/chat icon inside the app throws the exact same "session expired" error because it relies on the broken token, heavily restricting my ability to communicate with support. Since front-line chat support is still "investigating" after 8+ days, can a community manager please look up my account details and get a system engineer to manually clear or reset my pending Solo Money signup status so I can start fresh? Thank you.
macko
11 days ago Place Ask A Question
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Adjustable GST amount in expense tracking
Hello, I would like to confirm whether we can adjust GST at the individual item level, as some expenses are GST-applicable while others are GST-free.
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WaterHunt
1 month ago Place Ask A Question
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Deleting a $0 'paid' invoice
Hello, I was creating a test invoice and accidentally saved one for $0, which has automatically been marked as 'Paid'. Unfortunately, the app won’t allow me to edit the invoice as it's marked as paid, and it won't allow me to delete this invoice, as there’s no associated payment to remove. Is there a way to have this invoice deleted? It’s now sitting among my regular invoices and is out of sequence with my invoice numbers. Appreciate your help!
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SinaPak
1 month ago Place Ask A Question
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ANZ Business accounts can't be linked
Hi, when I try to connect my accounts to SOLO, my two business accounts come up as 'unavailable'. I've spent 30+ minutes on the phone with ANZ business team and they can't work out what is wrong. I have looked over the 'open banking' information that you send everyone else and according to that information there is no reason why I shouldn't be able to link the accounts. It is definitely not worth me having solo if I can't link these accounts. Would appreciate anything else you can suggest or help with to fix this issue asap. Thanks.
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jac1980
1 month ago Place Ask A Question
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Tap to Pay issue
My tap to pay has started to fail payments - I’ve test a few options and different valid cards - it’s goes through then errors with “payment failed” do I need to delete and re install?
TrishAWA
4 months ago Place Ask A Question
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Is it ok to manually import past transactions if I just started using Solo with a new bank account and they won't match?
Hi team, just downloaded Solo and wondering about collecting the full financial year in it. I have expenses in July, but just opened a new bank account this week for use with Solo and finally split personal and business accounting. I am wondering if there's a "proper" way to bring these expenses in as they won't match the bank account transactions (this account did not exist then). For context, I come at this question from being a YNAB user where everything needs to match, so wondering if the same principle applies here or if expenses and bank accounts are generally two separate things in Solo and therefore it's fine to bring past expenses in that are not reflected in the linked account. Thanks for any pointers! Cheers, Dan
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DSMSP
5 months ago Place Ask A Question
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Insurance category
I have insurance as a category attached to RACV. When I changed the category to vehicle expense code during input of invoice, now is showing insurance when I go back to check the coding. I don't think this should be happening, can this be looked at please?
Bindyboo4
5 months ago Place Ask A Question
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Sick of Soli
I am not in Australia, and not using Solo anymore.MYOB SoLo does not allow user to delete account, it doesn't make sense. It is almost impossible to contact MYOB, no customer service to email and close account. My credit card is close but still getting charged as credit on Solo account. This doesn't make sense and I am sick of this Platform. Please delete my account MYOB
pthebe
6 months ago Place Ask A Question
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I need business percentages clarity in SOLO.
Im a sole trader/driver. Can the support team please explain how to set up and automate our business percentage use against our expenses in the app. I initially imagined that when the bank feeds arrived, it would automatically adjust the % on each expense transaction, except income. Please advise. Thank you.
Bloke297
6 months ago Place Ask A Question
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Refund On Expense, Not Income
I'm having trouble understanding how to properly process a refund on a business expense. For example: I make a purchase of $1000 and categorise it accordingly. If I then receive a refund of $500 on that order, how do I record it as an adjustment/correction on that category, rather than 'Income'? Thanks.
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cameronputt
6 months ago Place Ask A Question
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