Forum Discussion

MYOB Staff

29 days ago

Solved

Deleting a $0 'paid' invoice

Hello,

I was creating a test invoice and accidentally saved one for $0, which has automatically been marked as 'Paid'.

Unfortunately, the app won’t allow me to edit the invoice as it's marked as paid, and it won't allow me to delete this invoice, as there’s no associated payment to remove. Is there a way to have this invoice deleted? It’s now sitting among my regular invoices and is out of sequence with my invoice numbers.

Appreciate your help!

solo

Solo by MYOB

Jay-Solo
28 days ago
You're welcome Sina! Apologies, allow me to clarify just slightly. I believe the previous invoice example was one that had multiple line items attached, hence why adjusting it would make it behave like an unpaid invoice again. If your invoice has one line item, marked as $0 cost, that's when it'll auto-resolve and behave like a paid invoice.

5 Replies

Jay-Solo
Experienced User
29 days ago
Hey there SinaPak - welcome to Solo! 👋

When invoicing in Solo, if an item has its price marked as $0, it will resolve the invoice and mark it as paid (as technically, there's no balance to settle).

We know it can be confusing, as it's previously caught some other Solmates off guard while testing invoices of their own. You're definitely not alone! We've popped some helpful info here which should help get you back on track.

Let us know how you go! If anything feels off, give us a shout - We'll be here to help 🙌
SinaPak
MYOB Staff
28 days ago
Thanks Jay, I tried following this advise, however I can’t work out how to pop a dollar amount in to turn it back into a regular invoice again. I’m faced with a msg saying I can t edit a paid invoice.
Jay-Solo
Experienced User
28 days ago
You're welcome Sina! Apologies, allow me to clarify just slightly. I believe the previous invoice example was one that had multiple line items attached, hence why adjusting it would make it behave like an unpaid invoice again. If your invoice has one line item, marked as $0 cost, that's when it'll auto-resolve and behave like a paid invoice.
Jordon_g
6 days ago
Im having the same issue, has this been solved?
Maggie-Solo
Valued User
2 days ago
Hey Jordon_g Just a heads up, when you're invoicing in Solo, if your invoice total is $0 and you hit save, it’ll be marked as paid and locked automatically. This helps keep your audit trail tidy and avoids any invoice mix-ups down the track.

If you’re just testing things out or don’t have the final amount yet, try popping in $1 for now, you can always come back and update it later (as long as the total is above $0)