OTP Ghosting you?

 

Was your OTP silent? or was it silenced? 

 

If you're setting up Connected Accounts in Solo and waiting for an OTP (one-time password) from your bank that never shows up… you’re not alone.

 

Some banks send OTPs via their app, but others send them via SMS, and that's where things can get a bit messy. We’ve seen cases where the OTP text gets blocked by your phone or your phone provider before it even hits your screen. One user found out her phone had automatically flagged the bank’s number as spam. Yikes.

 

Here’s what you can do:

1. Check your blocked numbers or messages
   On most phones, you can find this in your Messages or Phone settings. Look for blocked or spam folders and see if your bank’s messages have ended up there.
2. Unblock the number if needed
   If you spot a message from your bank in the blocked list, make sure to unblock it so future OTPs can come through without a hitch.
3. Contact your mobile provider
   If nothing’s showing up on your phone, your provider might be filtering it out before it even reaches you. Give them a ring and ask if they’re blocking any numbers or messages.

Once you’ve cleared the way, try again. That OTP should come sailing through.

Still no luck? Our team’s always here to help. Hit us up in the app or through support.