The reference code for the pay super transactions are not updating automatically, it shows PS000001 and subsequently we have a number of transactions now with the same reference. I've read previous posts where it was advised this is an issue and that developers are working on it but that dates back to 2021. The advice was to manually override until the systems stops being locked in a cycle and updates it automatically, I've been doing that now for 8 cycles and it still goes back to 1.
Any help appreciated please as it's quite frustrating.
I understand your frustration with the reference codes for Pay Super transactions not updating automatically. This issue has been identified, and our developers have been working on it. However, it seems that the issue has not been fully resolved yet. It was previously advised to manually override the reference number until the system updates it automatically. I apologize for any inconvenience caused by the ongoing problem. It seems there may still be persistent challenges.
If possible, could you kindly share a screenshot of the pay super transaction along with its reference number? This would greatly assist us in forwarding this to the dedicated team currently investigating the issue and consult on this matter with them.
Please remove any sensitive information before posting it to the forum.
I hope this message finds you well. I would just like to follow up regarding the screenshot of your pay super transaction that I've requested in my previous response. Please feel free to let me know if you require further assistance.
I hope you've had a wonderful day! I wanted to let you know that I'll be closing this thread since I haven't received any updates or responses from your end. If you have any concerns in the future, please feel free to come back to our Community forum.
It is now 2 years since this thread was posted, I am having the same issue. The original poster dates the issue going back to 2021, it is now 2025 - 4 years and the issue is still a problem. Is there a fix for this yet?
The issue with the super payment reference code has since been resolved. If you're still experiencing it, I'd recommend trying the steps shared by one of our moderators in this thread. If that doesn't do the trick, reach out to our live chat support through our virtual assistant MOCA or submit a case via MyAccount. They can take a closer look and get this sorted for you!
Regards,
Sai
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Super reference not updating automatically","id":"message:855351","revisionNum":1,"repliesCount":7,"author":{"__ref":"User:user:180585"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:Bus-Pay"},"conversation":{"__ref":"Conversation:conversation:855351"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:855351"},"body":"
Hi,
The reference code for the pay super transactions are not updating automatically, it shows PS000001 and subsequently we have a number of transactions now with the same reference. I've read previous posts where it was advised this is an issue and that developers are working on it but that dates back to 2021. The advice was to manually override until the systems stops being locked in a cycle and updates it automatically, I've been doing that now for 8 cycles and it still goes back to 1.
Any help appreciated please as it's quite frustrating.
Thanks
Nicole
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Hi,
The reference code for the pay super transactions are not updating automatically, it shows PS000001 and subsequently we have a number of transactions now with the same reference. I've read previous posts where it was advised this is an issue and that developers are working on it but that dates back to 2021. The advice was to manually override until the systems stops being locked in a cycle and updates it automatically, I've been doing that now for 8 cycles and it still goes back to 1.
Any help appreciated please as it's quite frustrating.
Thanks
Nicole
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background-size: contain;\n background-position: center;\n}\n.myob-social-links .twitter a:before {\n background: url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 6%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,0A12,12,0,1,0,24,12,12,12,0,0,0,12,0Zm5.33,10c0,.12,0,.23,0,.35A7.75,7.75,0,0,1,5.4,16.92a5.48,5.48,0,0,0,4-1.13A2.73,2.73,0,0,1,6.89,13.9a2.73,2.73,0,0,0,1.23,0,2.73,2.73,0,0,1-2.19-2.67v0a2.73,2.73,0,0,0,1.23.34,2.73,2.73,0,0,1-.84-3.64,7.74,7.74,0,0,0,5.62,2.85,2.76,2.76,0,0,1-.07-.62,2.73,2.73,0,0,1,4.72-1.86,5.49,5.49,0,0,0,1.73-.66c-.2.64-.23.87-.79,1.21a1.46,1.46,0,0,0,1.34,0A5.8,5.8,0,0,1,17.33,10Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .googleplus a:before {\n background: url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 4%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,0A12,12,0,1,0,24,12,12,12,0,0,0,12,0ZM9,17.5a5.5,5.5,0,1,1,4.1-9.17L11.61,9.67a3.5,3.5,0,1,0,.56,3.84H9v-2h4.47a1,1,0,0,1,1,1.11A5.49,5.49,0,0,1,9,17.5Zm10.5-4v2h-2v-2h-2v-2h2v-2h2v2h2v2Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .facebook a:before {\n background: url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 1%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,0A12,12,0,1,0,24,12,12,12,0,0,0,12,0Zm3.51,12H13.2v7.2h-3V12H8.4V9.58h1.8V8.29A2.61,2.61,0,0,1,13,5.4h2.6V7.77H13.81a.58.58,0,0,0-.61.66V9.58h2.56Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .linkedin a:before {\n background: url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 5%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,24A12,12,0,1,0,0,12,12,12,0,0,0,12,24Zm1.82-10.71a1.2,1.2,0,0,0-1.2,1.2v4.2h-3s0-7.2,0-7.8h3v.89A3.72,3.72,0,0,1,15,10.91c1.78,0,3,1.29,3,3.78v4H15v-4.2A1.2,1.2,0,0,0,13.82,13.29ZM6.91,9.69h0A1.47,1.47,0,0,1,5.4,8.2,1.44,1.44,0,0,1,6.93,6.75a1.47,1.47,0,1,1,0,2.94Zm1.51,9h-3v-7.8h3Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .instagram a:before {\n background: url(\"data:image/svg+xml;base64,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\")\n 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Pay Super reference not updating automatically","moderationData":{"__ref":"ModerationData:moderation_data:855692"},"body":"
I understand your frustration with the reference codes for Pay Super transactions not updating automatically. This issue has been identified, and our developers have been working on it. However, it seems that the issue has not been fully resolved yet. It was previously advised to manually override the reference number until the system updates it automatically. I apologize for any inconvenience caused by the ongoing problem. It seems there may still be persistent challenges.
\n
\n
If possible, could you kindly share a screenshot of the pay super transaction along with its reference number? This would greatly assist us in forwarding this to the dedicated team currently investigating the issue and consult on this matter with them.
\n
\n
Please remove any sensitive information before posting it to the forum.
\n
\n
Cheers,
\n
Princess
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I hope this message finds you well. I would just like to follow up regarding the screenshot of your pay super transaction that I've requested in my previous response. Please feel free to let me know if you require further assistance.
\n
\n
Cheers,
\n
Princess
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"208","kudosSumWeight":0,"postTime":"2024-02-02T17:15:48.714+11:00","lastPublishTime":"2024-02-02T17:15:48.714+11:00","metrics":{"__typename":"MessageMetrics","views":301},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:Business/category:Support/community:myobboard:Bus-Pay/message:855351/message:856396","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8b3wxfDE0OjAsMzk6MXwx","node":{"__ref":"ForumReplyMessage:message:856898"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:856898":{"__typename":"ModerationData","id":"moderation_data:856898","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:856898":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:292938"},"id":"message:856898","revisionNum":1,"uid":856898,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Bus-Pay"},"parent":{"__ref":"ForumReplyMessage:message:856396"},"conversation":{"__ref":"Conversation:conversation:855351"},"subject":"Re: Pay Super reference not updating automatically","moderationData":{"__ref":"ModerationData:moderation_data:856898"},"body":"
I hope you've had a wonderful day! I wanted to let you know that I'll be closing this thread since I haven't received any updates or responses from your end. If you have any concerns in the future, please feel free to come back to our Community forum.
\n
\n
Cheers,
\n
Princess
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"208","kudosSumWeight":0,"repliesCount":2,"postTime":"2024-02-07T12:46:31.517+11:00","lastPublishTime":"2024-02-07T12:46:31.517+11:00","metrics":{"__typename":"MessageMetrics","views":279},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:Business/category:Support/community:myobboard:Bus-Pay/message:855351/message:856898","customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"User:user:355478":{"__typename":"User","id":"user:355478","uid":355478,"login":"RebeccaVDH","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2025-02-28T16:56:56.502+11:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://community.myob.com/t5/s/myob/m_assets/avatars/default/avatar-11.svg?time=0"},"rank":null,"entityType":"USER","eventPath":"community:myob/user:355478"},"ModerationData:moderation_data:891398":{"__typename":"ModerationData","id":"moderation_data:891398","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":"member"},"User:user:295370":{"__typename":"User","id":"user:295370","uid":295370,"login":"Isaiah_C","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2023-03-14T14:20:01.314+11:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://community.myob.com/t5/s/myob/images/dS0yOTUzNzAtNDA0MzdpOTAzNjUyN0VBREVDNTU1Mw"},"rank":{"__ref":"Rank:rank:62"},"entityType":"USER","eventPath":"community:myob/user:295370"},"ForumReplyMessage:message:891398":{"__typename":"ForumReplyMessage","uid":891398,"id":"message:891398","revisionNum":1,"author":{"__ref":"User:user:355478"},"readOnly":false,"repliesCount":1,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Bus-Pay"},"parent":{"__ref":"ForumTopicMessage:message:855351"},"conversation":{"__ref":"Conversation:conversation:855351"},"subject":"Re: Pay Super reference not updating automatically","moderationData":{"__ref":"ModerationData:moderation_data:891398"},"body":"
It is now 2 years since this thread was posted, I am having the same issue. The original poster dates the issue going back to 2021, it is now 2025 - 4 years and the issue is still a problem. Is there a fix for this yet?
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"213","kudosSumWeight":0,"postTime":"2025-03-31T13:55:39.632+11:00","lastPublishTime":"2025-03-31T13:55:39.632+11:00","metrics":{"__typename":"MessageMetrics","views":25},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:Business/category:Support/community:myobboard:Bus-Pay/message:855351/message:891398","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8b3wzfDE0OjAsMzk6MXwx","node":{"__ref":"ForumReplyMessage:message:891428"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:891428":{"__typename":"ModerationData","id":"moderation_data:891428","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:891428":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:295370"},"id":"message:891428","revisionNum":1,"uid":891428,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Bus-Pay"},"parent":{"__ref":"ForumReplyMessage:message:891398"},"conversation":{"__ref":"Conversation:conversation:855351"},"subject":"Re: Pay Super reference not updating automatically","moderationData":{"__ref":"ModerationData:moderation_data:891428"},"body":"
The issue with the super payment reference code has since been resolved. If you're still experiencing it, I'd recommend trying the steps shared by one of our moderators in this thread. If that doesn't do the trick, reach out to our live chat support through our virtual assistant MOCA or submit a case via MyAccount. They can take a closer look and get this sorted for you!
\n
\n
Regards,
\n
Sai
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