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Gilpy's avatar
Gilpy
Experienced User
2 years ago
Solved

Reference number in banking

myob.jpgHi,

 

When I am selecting off (Matching) remittances in my banking feed, the reference (invoice) number is too long and doesn't fit in the cell or field so I can see what the invoice number is.

 

I have tried zooming in and out in chrome, but it stays the same.

 

It's only happened since the last "upgrade" a few weeks ago

  • Genreve_S's avatar
    Genreve_S
    2 years ago

    Hi Gilpy 

     

    Thanks for posting. 

     

    The characters that shows up under match transactions in bank transactions is 11 characters while the maximum characters in an invoice number is 13. What we recommend is to edit the invoice number to just 11 characters and omit at least 2 unnecessary zeros and the invoice number will show up in this page. Since the invoice number does go sequential we could edit your next invoice and the following invoice number after that will be sequential. 

     

    Do let us know how you get on and if you require further assistance.

     

    Cheers, 

    Genreve. 

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  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator
    2 years ago

    Hi Gilpy 

     

    Thanks for posting. 

     

    The characters that shows up under match transactions in bank transactions is 11 characters while the maximum characters in an invoice number is 13. What we recommend is to edit the invoice number to just 11 characters and omit at least 2 unnecessary zeros and the invoice number will show up in this page. Since the invoice number does go sequential we could edit your next invoice and the following invoice number after that will be sequential. 

     

    Do let us know how you get on and if you require further assistance.

     

    Cheers, 

    Genreve. 

    • Gilpy's avatar
      Gilpy
      Experienced User
      2 years ago

      Thanks for the reply,

       

      It does that many characters automaticly, is there a way to delete the zeros and keep them deleted for future invoices?

      • LSolutions's avatar
        LSolutions
        Experienced Cover User
        2 years ago

        I agree with Gilpy, the system generates the invoice number, we don't want to have to be changing it everytime because the system has changed how it's displayed in the bank feed.

    • LSolutions's avatar
      LSolutions
      Experienced Cover User
      2 years ago

      This is good to know that if we remove zeros from the next invoice it will carry on in sequence for the invoices after that, I will be doing this thank you.

    • Gilpy's avatar
      Gilpy
      Experienced User
      2 years ago

      Thankyou, that has resolved the issue, please inform the telephone help desk, I spent hours on the phone trying to get help, and they had no clue as to how to fix it.

  • LSolutions's avatar
    LSolutions
    Experienced Cover User
    2 years ago

    I agree,  I can't see the invoice number anymore either and it makes matching transactions very time consuming.

  • JChappy's avatar
    JChappy
    Experienced User
    2 years ago

    I have exactly the same problem, used to be easy.  Now you have to go and in and receive payment, then go back to banking and match the transaction.  Takes so much longer.  All it needs is a little tweak so that we can see the whole invoice reference number.