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Lora's avatar
Lora
Experienced Cover User
5 years ago
Solved

OSKO deposits not showing payer reference in bank feeds

Is anyone else having the problem of OSKO DEPOSITS not downloading the payer reference to bank fees?   

I have to log onto internet banking to see who paid the OSKO DEPOSITS.  

I have complained to the bank and they say it is an OSKO problem.  

can MYOB solve this problem with OSKO?????? .

There is no point having bank fees if we have to log onto the net bank anyway.

  • Steven_M's avatar
    Steven_M
    5 years ago

    Hi Lora 

     

    Generally, you want to work up the chain, i.e. the bank feed description is not showing what you would expect thus the financial institution would be the next port of call. If they do indicate that the description if directly from a provider you would be looking at contacting that provider directly.

     

    So in your situation, I would recommend speaking with your Bank as your next port of call as the feed information comes directly from them. If they do indicate that you should consult that provider that would be the next step. From the OSKO website, it does indicate that you should talk to your bank with respect to if you have any questions. I do note that "OSKO is brought to you by BPay" so you may want to consult them directly to see if they can offer further assistance with your enquiry.

     

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  • Steven_M's avatar
    Steven_M
    Former Staff
    5 years ago

    Hi Lora 

     

    From an MYOB point of view, we are provided with the descriptions of bank transactions from the Financial Provider which in turn is then passed across to the clients' company file. We don't have any control of the description of the transaction that is sent through to us as this information is directly sent from the Financial Provider.

    Occasionally, you do see cases of the description being different from that of the Internet Banking. This is due to the way the Bank updates and processes that information. Typically, it is a case of the transaction is sent through to MYOB as a bulk import, which is then processed through to your company file. After the file is delivered to MYOB the Bank updates their records with the new information thus showing a different description.

    • Lora's avatar
      Lora
      Experienced Cover User
      5 years ago

      Thanks Steven

      That sounds plausable. But doesn't help.  It still means I have to log onto internet banking instead of relying on bank feeds.  If i complain enough, someone, somewhere, may do something about it!!!!!!  The bank blames OSKO.

      Does anyone have a contact for OSKO?? i can't find one on the internet.

      The whole thing is unacceptable in this day and age.

      • Steven_M's avatar
        Steven_M
        Former Staff
        5 years ago

        Hi Lora 

         

        Generally, you want to work up the chain, i.e. the bank feed description is not showing what you would expect thus the financial institution would be the next port of call. If they do indicate that the description if directly from a provider you would be looking at contacting that provider directly.

         

        So in your situation, I would recommend speaking with your Bank as your next port of call as the feed information comes directly from them. If they do indicate that you should consult that provider that would be the next step. From the OSKO website, it does indicate that you should talk to your bank with respect to if you have any questions. I do note that "OSKO is brought to you by BPay" so you may want to consult them directly to see if they can offer further assistance with your enquiry.