Forum Discussion

Lora's avatar
Lora
Experienced Cover User
5 years ago

OSKO deposits not showing payer reference in bank feeds

Is anyone else having the problem of OSKO DEPOSITS not downloading the payer reference to bank fees?    I have to log onto internet banking to see who paid the OSKO DEPOSITS.   I have complained to...
  • Steven_M's avatar
    Steven_M
    5 years ago

    Hi Lora 

     

    Generally, you want to work up the chain, i.e. the bank feed description is not showing what you would expect thus the financial institution would be the next port of call. If they do indicate that the description if directly from a provider you would be looking at contacting that provider directly.

     

    So in your situation, I would recommend speaking with your Bank as your next port of call as the feed information comes directly from them. If they do indicate that you should consult that provider that would be the next step. From the OSKO website, it does indicate that you should talk to your bank with respect to if you have any questions. I do note that "OSKO is brought to you by BPay" so you may want to consult them directly to see if they can offer further assistance with your enquiry.

     

Lora's avatar
Lora
Experienced Cover User

Thanks Steven

That sounds plausable. But doesn't help.  It still means I have to log onto internet banking instead of relying on bank feeds.  If i complain enough, someone, somewhere, may do something about it!!!!!!  The bank blames OSKO.

Does anyone have a contact for OSKO?? i can't find one on the internet.

The whole thing is unacceptable in this day and age.

Steven_M's avatar
Steven_M
Former Staff
5 years ago

Hi Lora 

 

Generally, you want to work up the chain, i.e. the bank feed description is not showing what you would expect thus the financial institution would be the next port of call. If they do indicate that the description if directly from a provider you would be looking at contacting that provider directly.

 

So in your situation, I would recommend speaking with your Bank as your next port of call as the feed information comes directly from them. If they do indicate that you should consult that provider that would be the next step. From the OSKO website, it does indicate that you should talk to your bank with respect to if you have any questions. I do note that "OSKO is brought to you by BPay" so you may want to consult them directly to see if they can offer further assistance with your enquiry.

 

  • Lora's avatar
    Lora
    Experienced Cover User
    5 years ago

    Thanks Steven

    I will certainly start blowing the BPay and OSKO horn!!

    Thanks again for your time.

    Cheers

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