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MJ1983's avatar
MJ1983
2 months ago
Solved

Customer deposit not showing in bank account.

Hello, I have two customers who paid invoices on 15 January. Both paid with credit cards as I was notified by email from myob. It is now 8 days later and the money is still not showing in my account. Any insight would be much appreciated as to why. Thank you.

  • Genreve_S's avatar
    Genreve_S
    2 months ago

    Hi MJ1983, 

     

    It's best to reach out to the financial services team as they can help you find where the missing payment went.

     

    Thanks,
    Genreve

  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator
    2 months ago

    Hi MJ1983, 

     

    It's best to reach out to the financial services team as they can help you find where the missing payment went.

     

    Thanks,
    Genreve

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