Hi Nikki_m,
Thank you for your post.
I understand your frustration with the reference codes for Pay Super transactions not updating automatically. This issue has been identified, and our developers have been working on it. However, it seems that the issue has not been fully resolved yet. It was previously advised to manually override the reference number until the system updates it automatically. I apologize for any inconvenience caused by the ongoing problem. It seems there may still be persistent challenges.
If possible, could you kindly share a screenshot of the pay super transaction along with its reference number? This would greatly assist us in forwarding this to the dedicated team currently investigating the issue and consult on this matter with them.
Please remove any sensitive information before posting it to the forum.
Cheers,
Princess
Hi Nikki_m,
I hope this message finds you well. I would just like to follow up regarding the screenshot of your pay super transaction that I've requested in my previous response. Please feel free to let me know if you require further assistance.
Cheers,
Princess
Hi Nikki_m,
I hope you've had a wonderful day! I wanted to let you know that I'll be closing this thread since I haven't received any updates or responses from your end. If you have any concerns in the future, please feel free to come back to our Community forum.
Cheers,
Princess
Hi Princess,
Apologies, these emails were going through to my husbands email address. I've attached a small screenshot. I missed updating the reference manually on 27 January so it went back to PS000001 so I resumed at PS000008 which is probably not going to help. Could you please provide some advice how I can get this fixed. Do I just start back at PS000001? Hopefully I don't miss one and it should correct itself but how many will it take? Or when is there going to be a system fix for this?
Thanks and again sorry for missing your messages.
Nicole
