Forum Discussion

2 years ago

Pay Super reference not updating automatically

Hi, The reference code for the pay super transactions are not updating automatically, it shows PS000001 and subsequently we have a number of transactions now with the same reference. I've read pre...

RebeccaVDH

13 days ago

It is now 2 years since this thread was posted, I am having the same issue. The original poster dates the issue going back to 2021, it is now 2025 - 4 years and the issue is still a problem. Is there a fix for this yet?

Isaiah_C

MYOB Moderator

13 days ago

Hi RebeccaVDH,

The issue with the super payment reference code has since been resolved. If you're still experiencing it, I'd recommend trying the steps shared by one of our moderators in this thread. If that doesn't do the trick, reach out to our live chat support through our virtual assistant MOCA or submit a case via MyAccount. They can take a closer look and get this sorted for you!

Regards,

Sai

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Super reference not updating automatically","id":"message:855351","revisionNum":1,"repliesCount":7,"author":{"__ref":"User:user:180585"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:Bus-Pay"},"conversation":{"__ref":"Conversation:conversation:855351"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:855351"},"body@stripHtml({\"truncateLength\":200})":" Hi, The reference code for the pay super transactions are not updating automatically, it shows PS000001 and subsequently we have a number of transactions now with the same reference. I've read pre...","body@stringLength":"611","rawBody":"

Hi,

The reference code for the pay super transactions are not updating automatically, it shows PS000001 and subsequently we have a number of transactions now with the same reference. I've read previous posts where it was advised this is an issue and that developers are working on it but that dates back to 2021. The advice was to manually override until the systems stops being locked in a cycle and updates it automatically, I've been doing that now for 8 cycles and it still goes back to 1.

Any help appreciated please as it's quite frustrating.

Thanks

Nicole

","kudosSumWeight":3,"postTime":"2024-01-28T14:53:47.530+11:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:855351_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":391},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[]},"Conversation:conversation:855351":{"__typename":"Conversation","id":"conversation:855351","solved":false,"topic":{"__ref":"ForumTopicMessage:message:855351"},"lastPostingActivityTime":"2025-03-31T16:43:10.974+11:00","lastPostTime":"2025-03-31T16:43:10.974+11:00","unreadReplyCount":7,"isSubscribed":false},"ModerationData:moderation_data:855351":{"__typename":"ModerationData","id":"moderation_data:855351","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":"member"},"Revision:revision:855351_1":{"__typename":"Revision","id":"revision:855351_1","lastEditTime":"2024-01-28T14:53:47.530+11:00"},"ForumReplyMessage:message:891428":{"__typename":"ForumReplyMessage","id":"message:891428","conversation":{"__ref":"Conversation:conversation:855351"},"author":{"__ref":"User:user:295370"},"revisionNum":1,"uid":891428,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Bus-Pay"},"subject":"Re: Pay Super reference not updating automatically","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:891428"},"parent":{"__ref":"ForumReplyMessage:message:891398"},"body":"

Hi RebeccaVDH,

Regards,

Sai

","body@stringLength":"1032","rawBody":"

Hi ,

Regards,

Sai

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