Staff unable to view timesheets in MYOB Team app

We have 40+ staff and a small selection of them cannot view their submitted timesheets via the MYOB Team app, even though I can view the submissions in the backend https://team.myob.com/ portal.

Have attached a screenshot of the Timesheet area of my MYOB Team app displaying no submitted shifts, plus a screenshot of the backend portal showing I have submitted 4 shifts. 

I already submitted a post 2 years about this issue and it is still ongoing, causing much frustration affected staff. 

We have tried:

• uninstalling/reinstalling the app
• removing/re-inviting the staff
• deleting/re-creating the location

None of the above suggestions from MYOB is resolving the issue. 

Any other suggestions?