Forum Discussion

KrysMartin's avatar
KrysMartin
2 months ago
Solved

Staff unable to view timesheets in MYOB Team app

We have 40+ staff and a small selection of them cannot view their submitted timesheets via the MYOB Team app, even though I can view the submissions in the backend https://team.myob.com/ portal.   ...
  • Shella_A's avatar
    Shella_A
    2 months ago

    Hi KrysMartin,

     

    Since you've already tried uninstalling/reinstalling the app, removing/re-inviting the staff, and deleting/re-creating the location without success, I recommend reaching out to our support team for further assistance. You can reach them on Live Chat via our virtual assistant, MOCA, or by submitting a support case via MyAccount.

     

     

    Regards,

    Shella

Shella_A's avatar
Shella_A
MYOB Moderator
2 months ago

Hi KrysMartin,

 

Since you've already tried uninstalling/reinstalling the app, removing/re-inviting the staff, and deleting/re-creating the location without success, I recommend reaching out to our support team for further assistance. You can reach them on Live Chat via our virtual assistant, MOCA, or by submitting a support case via MyAccount.

 

 

Regards,

Shella

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