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MYOB Assist
Find answers for MYOB Assist – the mobile companion app that works with MYOB Business and AccountRight.MYOB Team
MYOB Capture & Invoicing apps
Capture
A staff member has just purchased a new phone - she is now locked out of Capture to record receipts. The advice online is that MYOB is phasing out Capture to be replaced with MYOB Assist. There is no MYOB Assist app available in the App Store - I believe it is just for Australian users at this stage. She has deleted the Capture app and when she tries to reinstall it it says "This version is not valid anymore - please update to latest version". There is no latest version! Please advise - I have no problem reinstalling the app or signing out and in again. Why is she having this problem? (She has a Samsung S25 - I have Iphone)Keep quotes moving and invoice faster with the latest MYOB Assist update!
Hi everyone, If you use MYOB Assist on the go, there are a couple of handy updates worth knowing about. Know where your quotes are at The new Quotes in Progress tile gives you a quick view of outstanding quotes, so you can see what needs attention without digging around. Follow up sooner, send quotes out, convert them to invoices, or update their status on the spot. Faster invoicing, with fewer surprises We’ve also made invoicing simpler in MYOB Assist. You can now add multiple items in one go, so creating an invoice takes less tapping and back and forth. How to get these updates To access these features, update your MYOB Assist app to the latest version.
MYOB Teams App not showing submitted timesheet
I have an employee that is having issues with their MYOB Teams App. When they submit their timesheets it does not show their history and therefore they do not know whether or not their timesheet has been submitted. As the employer we can see the submitted timesheets. As they cannot confirm whether the timesheets have been submitted we are having trouble with timesheets being submitted more that once. They are a long time user of the app and have logged on and off. Removed app and reinstalled it and are still having issues.
Recording billable hours in MYOB business lite.
I was told by the chat that you can record your worked hours against customer contacts as a sole trader in the invoicing section of the MYOB assist app without having to upgrade to payroll, team or accumatica. i cannot seem to find this application anywhere?MYOB Team login problem
Hi, My staff are continuing to have issues trying to login to MYOB Teams to enter their timesheets. They are told to reset their passwords which they do, it works for a day or two then crashes again and they have to reset password & PIN. Are there any fixes on the way from the software update that has casues this?
Inputing leave in Teams app
Hi, I have an employee trying to input leave into the app. They work Monday to Friday and they are attempting to input 5 days leave. Start date is 3/8/2026, end date to be Friday 7/8/2026. If they input 3/8 to 7/8 it shows as 6 days leave. If they input the correct dates covering Monday 3/8 to Friday 7/8 it shows their leave as 6 days and not 5. How can we fix this? Also is there a way for the authorizer to correct leave requests rather than having to cancel them and get the staff member to input then again?
MYOB TEAM
good morning, I need some assistance with MYOB Team I have the MYOB business and wanting to use MYOB Team. I get the email stating that I’ve been invited to join MYOB Team and that there would be a follow up email. However I never get that follow up email and I’ve done it now twice already. What am I doing wrong , please can someone assist me with this as I have a new starter that started yesterday and we need to keep track of time. I would really appreciate it. thanks. ☺️MYOB Team
Hi I’ve got your response to setting up an employee for I’ve done that previously but it still doesn’t send the follow up mail to actually login to MYOB. Please pics attached. Please have a look at them and let me know what I’m doing wrong. I would appreciate it. the pic isn’t very clean but hoping you can assist with this pic. let me know. thank you.
MYOB TEAM - GEO LOCATIONS
Hi The Geo Locations is currently not working on MYOB Teams, it is showing all staff members has having their Locations as turned off when they do not. Can this please be looked at as it is important to know that staff are at the location when clocking in and out. Thank you
Myob Teams Invite Expired
I've added my staff to the teams app and sent them invites. They each received 2 emails one for the app, and the other inviting them to the team with a link. A couple of them didn't action the email and the links have expired. I cannot find anywhere how to re-new the link. If I delete and re-add them they receive 1 email and it does not have a link.MYOB Assist App issues
Good Morning After using the new app for a while it has now stopped working with no issues logging in. Then a few weeks ago, I was unable to login and it doesn't take you to the original login page. It goes to a homepage and no matter where i try to login in it doesn't work. App has been deleted multiple times and reinstalled. iPhone software updated. Please advise on how to fix this. Thanks
Tap to pay on MYOB assist app
The biggest reason that I have decided not to use SOLO is because it doesn't have a quoting function. The reason why I would most like to use SOLO is because it has a tap to pay function. I'm in an annoying stage of business where I seem to be too big for SOLO and too small for business lite? Surely there is a way to create a tap to pay function in the MYOB Assist app so that I can take payments on the go, rather than have to send them an invoice. There are many times a week where this would be very useful for me but I can't seem to find any way other than a third party app which I don't want to use! Otherwise, I have found the product that I am using to be fantastic, having tap to pay in the MYOB assist app would be SO USEFUL!
