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Latest topics
Payroll Restart & Purchase Leave Restart
Hi All, I need to restart payroll for all employees before the end of the month (30th June), including both active and terminated staff. The challenge is that all terminated employees have been processed with their actual termination dates. To restart payroll, I’ll need to temporarily undo these termination dates to trigger the STP report, and then reapply the correct termination dates afterward. Additionally, after 30th June, I’ll need to restart the Purchase Leave balances. This involves using a small dummy value to ensure the balance appears on payslips from 1st July onwards. As far as I understand, MYOB doesn’t automatically restart Purchase Leave, so a manual restart is required. My question is: why do we need to perform these restarts manually? It seems quite tedious and time-consuming. Is there a more efficient or automated way to handle this? Thank you in advance. Regards, Indigo
Supplier requesting payment to be processed as donation
We are a NFP art gallery who sell artworks through a consignment agreement process. When an artwork sells, the gallery takes a commission fee and payment for the artist goes into a holding account until we receive an invoice to pay them. An artist has requested that instead of us paying them for the artwork sale, they would like us to keep the payment as a donation. How do I record this in MYOB?Payroll category for payment in lieu of notice.
Looking for advice on how to fix my end of year reporting please. In preparation for the end of financial year I am checking my numbers and making sure everything is on track. During the year we terminated 2 employees who were each paid a weeks pay in lieu of notice. When I ran off a payroll register summary for the year and compared it against the EOFY Finalisation in the payroll reporting centre, the figures in the Gross YTD column for each of these employees is out by exactly the amount of that payment in lieu of notice, however when I run off the Summary Of Payments for each employee, the figure does show and it's in the Lump- Sum A - Termination column. The PAYG withholding YTD is correct. Is the payment in lieu of notice linked to the wrong ATO Reporting Category ? Should I just move it to salary and wages ?
In tray is useless
The In Tray is a uselss pieace of **bleep**. I dont know how many times i double click on a bill and in the next screen it is blank. I than have to download the document and enter the supplier name, then it pulls all the infromation across. It does this sometimes other times it works, we have used this supplier for years and years, MYOB is going backwards.
Working Holiday tax calculation
Hi, Can anyone help or assist on how to fix working holiday tax calculation? In Employee card tax setup correctly to working holiday maker-registered. Country also entered. But when amount entered, it’s only give out tax calculation at 15% even amount is above threshold already. For example tax on weekly wages for $900 showed $135 instead of $140. please help Thanks
Allowance for Worker Retention Grant
My client has just been approved for the Worker Retention Grant for child care centres. The grant allows employees to be paid 10% more of their award rate (Children Services Award). For the reconciliation, a part of the grant conditions, the 10% must be separate from the award rate and it applies to normal hours, any leave, any leave loading. Most of the employees are on award rates but there are some staff that are paid over award. These staff are still eligible for the grant but the 10% is the award rate for their level, not 10% of their hourly rate. What would be the best way to add the 10%, which has been classified as an allowance, into MYOB showing the split? Regards Ellen RDepartmental Reporting
Does account right do departmental reporting at an GL account level? I notice there is a cost Centre report but that seems to be at transaction level. I did read that you can add jobs and attached to an GL account in the chart of accounts but there doesn't appear anywhere to edit or add this code under the chart of accounts. Please advise Thanks
Bulk import payroll categories update
Hi This question has been asked for many years, however as wages increase every year is there a way to bulk update ALL payroll categories in MYOB AccountRight. When there are different rates for Saturday, Sunday, Night etc and multiple levels for multiple employees, this manual task is both very time consuming and can lead to a large amount of human error. Can anyone shed light on an upload or can MYOB provide one. I have found threads going back 5 years about this and no solution has been offered. Thanks Bec
PURCHASE ORDER NOT COVERTING TO AN INVOICE
Hi Support, URGENT ASSISTANCE We are having issues with MYOB yet again when trying to convert a Purchase Order to an invoice. It just keeps timing out. We have had these issues before and Support has run a "Combined Inventory Script" and this has fixed the problem till it happens next time. Can you please urgently run this script as this is happening on multiple PO's trying to be converted to an Invoice as being EOFY as you can imagine things are busy busy and frustrations are high. Our Serial No. ends in 0861 and it is for Company File ID No. 1. Many thanks your assistance. JanelleLeave Loading Double Dipping on Leave Accrual Hours
Morning - I had this happen a year ago when our employee took annual leave and had thought I'd fixed it, but she's just brought it to my attention again that her Leave Loading is taking hours from her Accrued Leave. Her pay run this morning took 76 hours rather than the usual 38. I've looked everywhere for a fix but just can't work out why this is happening as it's never happened for previous employees. For the moment I have done a manual adjustment of her entitlements, but surely there is something more permanent to prevent this happening?Payslips emails duplicated as zero when process a pay run
WOW this is a good one...I fixed phase two STP errors and then after the next pay run, our total employee list produced multiply pay slips with zero value. WE have 130 casual employees and 7 zeroi pay slips for each employee. How do I stop this..we have two financxe staff now need to change email address on payslip for each employee to a central email address. IT will take hours WHAT is going on.MYOB Employer Services - "Unable to Connect" message on using "Get Software Identifier" and STP submission process
Hi, A client recently had an issue where they received a 403 unauthorised message when trying to submit STP to the ATO. I found a question I posted a couple of years ago that was resolved by upgrading MYOB Employer Services to the latest version, so I did the same for this issue to renew the certificate. After this upgrade, the certificate has been upgraded, so the authorisation error has gone away, but they are now getting an Unable to Connect error (Code 0). I have tried following the steps in this article but I can't seem to get this resolved. STP has been submitted from the computer/server in previous years, and now has stopped working since August 2024, which they only just noticed. "Unable to Connect" message on using "Get Software Identifier" or making Single Touch Payroll (STP) submission (Australia) Could this issue be related to the computer/server itself, or is it worth trying to do another upgrade or re-install of the MYOB Employer Services software? They are hoping to have this resolved before the financial year ends, so any advice on this would be appreciated. Let me know if you need any other information. Kind regards, AndrewTemplate issues
I cannot get the template in the new version to print correctly - it appears totally different with missing items - namely purch order info or j/no info. Also how do we add an address in the invoice as we use cash sale for numerous customers and need to change the address before printing. - no ship to field shows up. Also there are no options to select multiple emails when quoting or invoicing
