Issues uploading offline files to online - please help!
Hi All So many problems - but I am in dire need of some assistance with uploading my offline files - and MYOB has gone AWOL. I received emails x 4 for the subscription invite. I have only tried to tackle one file - agreed to the subscription and received a serial number. it then said upload file - so I logged in and went to "upload offline file", eventually found the file I needed and it went straight to: sign up to an subscription ...again...no other option showing. I dont want another subscription as I just did that part - how do I get this file online to be able to open and change the serial number to the new one? Ive now been a few weeks without access to 4 really important files - any assistance from our community would be appreciated xx
MYOB offline being phased out
I Just received an email regarding the phasing out of the desktop library I’m pretty disgusted that this is happening and having to have all files online and was told this would be happening mid June 2026 - not even the end of a financial year for an accounting program this is pretty pathetic. Was told each file would be $ 35 per file What happens to files that may have an audit and accounts that are needed for a 7 year period not to mention end of year journals for this current financial year. I have been working with this program for 32years & not everyone wants their files online & in the cloud - let alone those who don't need payroll, use bank feeds or all the extra's that are in the program - not to mention those who live rurally with **bleep** internet Very annoyed
Offline company file to Online
I have a company file which is offline that needs to be brought online and it won't let me do it as i already have an online file linked to my serial number. I have attempted to bring the file online by purchasing another AccountRight subscription but it still won't allow me to bring my offline file online. Someone picked up 3 hours into the hold and said they weren't trained for this query and put me back into the queue. I've been on hold for almost 5 hours on the phone with support with no response. Could you please get back to me asap.
Back up offline is not available v2026.5
When will this feature to back up offline be available for the latest version v2026.5. When searching for answers the useless chat response is to go to: Set Up, Preference and enable offline backup (this is not showing). I always back up offline for all my clients - this needs to be rectified URGENTLY. MYOB is starting to have many issues and faults.
Get rid off self-onboarding invitation
Hi All, I'm having the same issue again when setting a new starter. I don't want them to complete anything from their end, it seems I can't disable the automatic invitation that gets sent to them. I already untick the options, but keeps happening. There used to be an option to complete this manually, but it appears that option is no longer available. Is there a permanent setting to disable the self-onboarding invitation (previously via flare, I believe). Regards, IndigoPersonalising File Names
Just hoping to see if anyone else would use a function where sales orders emailed directly out of MYOB on a particular form could have the file name customised? For example, we sometimes send declaration reports to customers using a sales order, they currently send with the file name ORD000XXXXX (X's are the MYOB reference number). I am hoping to simplify our process with the use of recurring transactions to reduce manual labour and keep centralised records, but it would make things clearer for our customers if the document name could be adjusted based on which custom form has been selected, or even if there was a document title field in the email window.
Reconciliation affected by MYOB Deposit dates
I have used the 'Pay Now' function on our invoices which allows the customer to pay online using the MYOB facility. Since October 2025 I've noticed that the automatic bank deposit of online payments is delayed by 2 days so does not match the date that the money hits our account. This is causing me great frustration and disrupting my reconciliation process; particularly if an online payment is made near the end of the month and the MYOB recording is in the NEW month. For example: Customer pays invoice on 30th Oct 2025 via MYOB payments Funds hit our bank account on 31st October MYOB moves funds from Undeposited Funds Account to Cheque Account on 2nd November So i am unable to accurately reconcile for the month of October because of the delay by MYOB in processing the deposit but I already have the funds?! Was this part of an update? This has not happened prior to October for me and I'd like to know how it can be rectified. I see no reason why, if I have received the money into my bank account it takes MYOB a further 1 or 2 business days to record the transaction. For accounting software, it should match exactly like it used to. Please someone tell me what has changed? I have turned the facility off in the meantime which potentially means missing out on payments but I find this situation ridiculous.How to include weekend hours to annual salary
Hi everyone, I've noticed that the annual salary on the payslip is only calculated from the base hourly rate by the weekly hours, which is not reflective of the annual salary as it doesn't include the regular weekend hours which have a different rate. On the payslip, the gross pay displays $1,373.60, so the annual salary should be $1,373.60 x 52 = $71 427.20, but the payslip displays $59,529.60 as the annual salary, which is reflective of $1,144.80(weekday gross) x 52. In the employee's card, I had already made sure that the saturday wage pay item had been added to the standard pay tab with the regular hours entered as well as selected the saturday wage pay item in the wages tab as well, however the annual salary does not change despite anything I do. Is there any way to fix this? Thanks
Uh-Oh! The numbers dont add up ERROR
Managed to get 2025.11 installed via .msi and now when we go to Sign in we get this. After spending the morning to get the download to work from MYOB's website now we cant even use the version. We have clients using MYOB Teams reports and we need to do payroll. 2025.10 wont allow us to get those reports now that the new version is down. Please can someone fix this!
