Reconciliation affected by MYOB Deposit dates

Question

I have used the 'Pay Now' function on our invoices which allows the customer to pay online using the MYOB facility. Since October 2025 I've noticed that the automatic bank deposit of online payments is delayed by 2 days so does not match the date that the money hits our account.

This is causing me great frustration and disrupting my reconciliation process; particularly if an online payment is made near the end of the month and the MYOB recording is in the NEW month.

For example:

Customer pays invoice on 30th Oct 2025 via MYOB payments

Funds hit our bank account on 31st October

MYOB moves funds from Undeposited Funds Account to Cheque Account on 2nd November

So i am unable to accurately reconcile for the month of October because of the delay by MYOB in processing the deposit but I already have the funds?!

Was this part of an update? This has not happened prior to October for me and I'd like to know how it can be rectified. I see no reason why, if I have received the money into my bank account it takes MYOB a further 1 or 2 business days to record the transaction. For accounting software, it should match exactly like it used to.

Please someone tell me what has changed?

I have turned the facility off in the meantime which potentially means missing out on payments but I find this situation ridiculous.

mike_myob · Answer

Hi Edwina​ ,I recently posted an update about how the transactions are recorded hereDoes this help answer your question?

edwina · Answer

No it does not, I understand completely how it works now that MYOB takes their fee from every transaction.

It is the discrepancy in the dates that is the issue - and I have no way of overriding it myself so that is is accurate.

Please reread my example above - the deposit should appear on the 31st October to match my statement but it wasn't recorded by MYOB until 2nd November. I have attached photos of a) my Bank statement and b) the Deposit as recorded automatically by MYOB

mike_myob · Answer

Hi Edwina​ , sorry for not correctly understanding the question.The team have confirmed that editing the transaction is possible, but there are a lot of steps involved.The best thing to do would be to create a journal entry.

edwina · Answer

Mike,&nbsp;This issue has occurred multiple times over the month; i pay a fortune to MYOB for the service and this discrepancy is a relatively new issue. I will not be doing journal entries all month for online payments.&nbsp;I would like to escalate this issue and I do wonder why as ACCOUNTING software that MYOB does not see this as an issue??

mike_myob · Answer

Hi Edwina, I can definitely understand where you are coming from.
The best thing to do here is get in touch directly with our financial services support team, they will be able to take a proper look at your specific situation and either get this fixed up or provide a path for raising it as a concern with developers.
Please log in to myacount.myob.com and click 'contact support' to create a case with the team.

Forum Discussion

Reconciliation affected by MYOB Deposit dates

7 Replies

Looking for something else?

Learn:

Related content

Bank Reconciliation Scrolling

Post Dated Transactions Affecting Reconciliations

Changes made affecting bank feed / reconciliation screen

Direct Deposit

Supplier Deposits

Unknown Deposit

Are statements affected by not upgrading to Secure Invoicing?

Receivables reconciliation