Job numbers not importing on journals

Question

Hi!We are having and ongoing issue whereby, when we import a journal, the job number is coming through.&nbsp; All other details are importing, just not the job number.&nbsp; We then have to go in and enter the job numbers manually on each line of the imported journal.What I have just done is as a little experiment is export a journal which includes all the required data, including the job number, and then imported that exact same file and I am still having the same issue.&nbsp; I don't understand what is happening here!I have attached for you the export I did (in txt &amp; xlsx), the upload (in csv), and screen shots of the warning message I get, and how the JNL imports - with no job numbers.Appreciate any and all assistance, it's driving me mad!!!Thank you, Donna&nbsp;

earl_hd · Answer

Hi donna-r,Appreciate for providing the additional details and screenshots, super helpful! The behaviour you're seeing is almost certainly because the import layout/type doesn’t match the file layout, so AccountRight brings the journals in but silently drops the Job field. Make sure the import type matches the file layout. If you use a Transaction Journal layout but choose General Journal (or vice versa), AccountRight will still import the journal but silently ignore fields (including Job)If the issue persists, make sure to reach out to our support team directly. You can reach our Live Chat team via our virtual assistant, MOCA or by submitting a support case via MyAccount.Regards,Earl

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Job numbers not importing on journals

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