ATO error code CMN.ATO.PAYEVNTEMP.000372

Question

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Hello,&nbsp;
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Can anyone help me with this payroll issue please. I paid a staff member a lump sum as an under payment for a few weeks, but put on the wrong lump sum e. I have since corrected this, but now I can't delete the lump sum e it says. However I have deleted it from the staff member but it comes up each week with this error below. I am now unsure how to fix this, as it just said to delete the allocated pay item, but since I can't I am now unsure how to fix this?
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financial year error: lump sum financial year is invalid (ATO error code CMN.ATO.PAYEVNTEMP.000372)
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Thank you!

earl_hd · Answer

Hi fayem,Appreciate for providing the error, super helpful! This is quite unusual as this error means the Lump Sum E financial year you’ve selected is not allowed by the ATO, typically because it’s set to the current or a future financial year, or more than 10 years older than the pay’s financial year. Lump sum E payments
I'd recommend reaching out to our back-end team so they can take a closer look with this. You can reach our Live Chat team via our virtual assistant, MOCA or by submitting a support case via MyAccount.&nbsp;Regards,Earl

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ATO error code CMN.ATO.PAYEVNTEMP.000372

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