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CP3134_9's avatar
CP3134_9
2 years ago
Solved

STP ATO error code: SBR.GEN.AUTH.008

Hello,

Just processed weekly pay run and STP file rejected.  Checked STP reporting and last weeks pay run has also been rejected.  Any idea why software ID is being rejected?  Nothing has changed with the MYOB file and have been using MYOB since July 2017.  Is it an ATO issue or a MYOB issue?

 

Cheers.

  • Melisa_D's avatar
    Melisa_D
    4 years ago

    Hi SIA1986, 

     

    Thanks for your post and welcome to the Community Forum ! This is something that has been raised with our teams, our teams have found that after creating a customer payment via the Bank Feeds window for a customer that has the deliver option 'to be emailed' will not load in the print receipts window. I have run the script over your file to resolve this, they should now appear. 

     

    Do let me know how you go. 

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

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  • Princess_R's avatar
    Princess_R
    MYOB Moderator
    2 years ago

    Hi CP3134_9,

     

    Thank you for your post, and welcome to the community forum! I hope you find it a great source of information.

     

    I'm sorry for the late reply. The error you are receiving, SBR.GEN.AUTH.008, is an ATO error indicating that the software ID number you've provided doesn't match what the ATO has recorded for that file. The software ID number would only change within the software if the ABN in the file changed, the file was activated under a different serial number, or if someone had redone the STP signup within the file. To rectify the situation, you can check and update this in Access Manager, by calling the ATO, or by updating your STP business details. You can do this by checking your software ID in the STP ATO settings. If the software ID is incorrect, click Edit STP business details and follow the prompts to set up STP. 

     

    Additionally, you can check out this Help article: Fix rejected reports in Single Touch Payroll.

     

    Please don't hesitate to reach out if you require any further assistance.

     

    If my response has answered your inquiry, please click "Accept as Solution" to help other users find this information.

     

    Cheers,

    Princess

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Hello,

Just processed weekly pay run and STP file rejected.  Checked STP reporting and last weeks pay run has also been rejected.  Any idea why software ID is being rejected?  Nothing has changed with the MYOB file and have been using MYOB since July 2017.  Is it an ATO issue or a MYOB issue?

 

Cheers.

","body@stringLength":"358","rawBody":"

Hello,

Just processed weekly pay run and STP file rejected.  Checked STP reporting and last weeks pay run has also been rejected.  Any idea why software ID is being rejected?  Nothing has changed with the MYOB file and have been using MYOB since July 2017.  Is it an ATO issue or a MYOB issue?

 

Cheers.

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background-size: contain;\n background-position: center;\n}\n.myob-social-links .twitter a:before {\n background: url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 6%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,0A12,12,0,1,0,24,12,12,12,0,0,0,12,0Zm5.33,10c0,.12,0,.23,0,.35A7.75,7.75,0,0,1,5.4,16.92a5.48,5.48,0,0,0,4-1.13A2.73,2.73,0,0,1,6.89,13.9a2.73,2.73,0,0,0,1.23,0,2.73,2.73,0,0,1-2.19-2.67v0a2.73,2.73,0,0,0,1.23.34,2.73,2.73,0,0,1-.84-3.64,7.74,7.74,0,0,0,5.62,2.85,2.76,2.76,0,0,1-.07-.62,2.73,2.73,0,0,1,4.72-1.86,5.49,5.49,0,0,0,1.73-.66c-.2.64-.23.87-.79,1.21a1.46,1.46,0,0,0,1.34,0A5.8,5.8,0,0,1,17.33,10Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .googleplus a:before {\n background: url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 4%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,0A12,12,0,1,0,24,12,12,12,0,0,0,12,0ZM9,17.5a5.5,5.5,0,1,1,4.1-9.17L11.61,9.67a3.5,3.5,0,1,0,.56,3.84H9v-2h4.47a1,1,0,0,1,1,1.11A5.49,5.49,0,0,1,9,17.5Zm10.5-4v2h-2v-2h-2v-2h2v-2h2v2h2v2Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .facebook a:before {\n background: url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 1%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,0A12,12,0,1,0,24,12,12,12,0,0,0,12,0Zm3.51,12H13.2v7.2h-3V12H8.4V9.58h1.8V8.29A2.61,2.61,0,0,1,13,5.4h2.6V7.77H13.81a.58.58,0,0,0-.61.66V9.58h2.56Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .linkedin a:before {\n background: url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 5%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,24A12,12,0,1,0,0,12,12,12,0,0,0,12,24Zm1.82-10.71a1.2,1.2,0,0,0-1.2,1.2v4.2h-3s0-7.2,0-7.8h3v.89A3.72,3.72,0,0,1,15,10.91c1.78,0,3,1.29,3,3.78v4H15v-4.2A1.2,1.2,0,0,0,13.82,13.29ZM6.91,9.69h0A1.47,1.47,0,0,1,5.4,8.2,1.44,1.44,0,0,1,6.93,6.75a1.47,1.47,0,1,1,0,2.94Zm1.51,9h-3v-7.8h3Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .instagram a:before {\n background: url(\"data:image/svg+xml;base64,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\")\n 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STP ATO error code: SBR.GEN.AUTH.008","moderationData":{"__ref":"ModerationData:moderation_data:860550"},"body":"

Hi CP3134_9,

\n

 

\n

Thank you for your post, and welcome to the community forum! I hope you find it a great source of information.

\n

 

\n

I'm sorry for the late reply. The error you are receiving, SBR.GEN.AUTH.008, is an ATO error indicating that the software ID number you've provided doesn't match what the ATO has recorded for that file. The software ID number would only change within the software if the ABN in the file changed, the file was activated under a different serial number, or if someone had redone the STP signup within the file. To rectify the situation, you can check and update this in Access Manager, by calling the ATO, or by updating your STP business details. You can do this by checking your software ID in the STP ATO settings. If the software ID is incorrect, click Edit STP business details and follow the prompts to set up STP. 

\n

 

\n

Additionally, you can check out this Help article: Fix rejected reports in Single Touch Payroll.

\n

 

\n

Please don't hesitate to reach out if you require any further assistance.

\n

 

\n

If my response has answered your inquiry, please click \"Accept as Solution\" to help other users find this information.

\n

 

\n

Cheers,

\n

Princess

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