i Set up my client STP back in July 2021 and they have just noticed that all of there STP reporting has rejected to the ATO.
When i logged in with my credentials I was able to report a NIL payrun which was accepted (Tax agent set up )
I walked my client back through the STP set up and confirmed the correct email address was being used (Saved as someone from the business) but her reporting got rejected again.
Is there a reason why mine would go through and not the clients?
Below is information from the ATO in regards to this error:
CMN.ATO.AUTH.008 -This rejection error means that you are not authorized to submit this lodgement on behalf of the client. If you're a tax agent, link this client to your registered agent number using the client update service or the portal and try to lodge again. In some instances, it may take overnight to process your request. If the link already exists, the client may be restricted in Access Manager. Contact your AUSkey Administrator to allow 'view all restricted clients' or to have the restriction for this client overridden.
If you're a business sending on behalf of another business, get an Authorisation administrator to make sure there's a business appointment in Access Manager and provide your credentials if required.
If the client is on your client list and is not a restricted client, you may need to remove them from the list, then re-add them before you try to lodge again. You also need to make sure your agent number is linked to the correct agent ABN in Access Manager.
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i Set up my client STP back in July 2021 and they have just noticed that all of there STP reporting has rejected to the ATO.
\n
\n
When i logged in with my credentials I was able to report a NIL payrun which was accepted (Tax agent set up )
\n
\n
I walked my client back through the STP set up and confirmed the correct email address was being used (Saved as someone from the business) but her reporting got rejected again.
\n
\n
Is there a reason why mine would go through and not the clients?
","body@stringLength":"552","rawBody":"
i Set up my client STP back in July 2021 and they have just noticed that all of there STP reporting has rejected to the ATO.
\n
\n
When i logged in with my credentials I was able to report a NIL payrun which was accepted (Tax agent set up )
\n
\n
I walked my client back through the STP set up and confirmed the correct email address was being used (Saved as someone from the business) but her reporting got rejected again.
\n
\n
Is there a reason why mine would go through and not the clients?
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STP Error SBR.GEN.AUTH.008","moderationData":{"__ref":"ModerationData:moderation_data:742287"},"body":"
Below is information from the ATO in regards to this error:
\n
\n
CMN.ATO.AUTH.008 -This rejection error means that you are not authorized to submit this lodgement on behalf of the client. If you're a tax agent, link this client to your registered agent number using the client update service or the portal and try to lodge again. In some instances, it may take overnight to process your request. If the link already exists, the client may be restricted in Access Manager. Contact your AUSkey Administrator to allow 'view all restricted clients' or to have the restriction for this client overridden.
\n
\n
If you're a business sending on behalf of another business, get an Authorisation administrator to make sure there's a business appointment in Access Manager and provide your credentials if required.
\n
\n
If the client is on your client list and is not a restricted client, you may need to remove them from the list, then re-add them before you try to lodge again. You also need to make sure your agent number is linked to the correct agent ABN in Access Manager.
Below is information from the ATO in regards to this error:
\n
\n
CMN.ATO.AUTH.008 -This rejection error means that you are not authorized to submit this lodgement on behalf of the client. If you're a tax agent, link this client to your registered agent number using the client update service or the portal and try to lodge again. In some instances, it may take overnight to process your request. If the link already exists, the client may be restricted in Access Manager. Contact your AUSkey Administrator to allow 'view all restricted clients' or to have the restriction for this client overridden.
\n
\n
If you're a business sending on behalf of another business, get an Authorisation administrator to make sure there's a business appointment in Access Manager and provide your credentials if required.
\n
\n
If the client is on your client list and is not a restricted client, you may need to remove them from the list, then re-add them before you try to lodge again. You also need to make sure your agent number is linked to the correct agent ABN in Access Manager.
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