Forum Discussion

3 months ago

Solved

Pay Run - STP error $0 balance

I processed a pay run on 2 January 2025 totalling $480. When completing the Income Activity Statement for Jan 2025, I noted the prefill is incorrect - W1 is $480 less than it should be. The STP report to ATO shows the pay run with a $0 balance (should be $480) I have checked the YTD STP for the employees in the STP report and it is incorrect. How can I fix this please?

Shella_A
3 months ago
Hi RPA158,

If the pay run amount shows zero on STP, I suggest checking all payroll categories to ensure everything is correct, especially the $480 amount. If everything looks good, try sending an update event. After this, recheck the payroll reports if it shows the correct amounts and yet the W1 is still incorrect, you should manually edit the W1. I recommend getting assistance from your accountant while doing this. If the issue still persists, it’s best to reach out to our Live Chat team via our virtual assistant MOCA or by submitting a support case via My Account to assist you further.

Regards,

Shella

4 Replies

Shella_A
MYOB Moderator
3 months ago
Hi RPA158,

If the pay run amount shows zero on STP, I suggest checking all payroll categories to ensure everything is correct, especially the $480 amount. If everything looks good, try sending an update event. After this, recheck the payroll reports if it shows the correct amounts and yet the W1 is still incorrect, you should manually edit the W1. I recommend getting assistance from your accountant while doing this. If the issue still persists, it’s best to reach out to our Live Chat team via our virtual assistant MOCA or by submitting a support case via My Account to assist you further.

Regards,

Shella
RPA158
3 months ago
Thank you Shella, I ended up phoning MYOB and speaking to support. They advised me to delete the original pay and process a new pay run, using the dates of the previous pay run. The revised payrun also returned a $0 total to ATO STP. MYOB support rep suggested that it would take a couple of days to update and to lodge the IAS and show the correct amount at W1. I'll check the portal again, and proceed with your recommendation.
jacobmjau
3 months ago
Have the same problem, did your problem get resolved?
Princess_R
MYOB Moderator
3 months ago
Hi jacobmjau,

Welcome to the Community Forum!

STP reports can show a zero balance if the pay run is marked as an update event, which often happens if the pay date is set earlier than when it was recorded. If your W1 figures look off, start by checking your payroll activity, payroll register, and YTD verification reports to ensure they match up. If all the figures align across these reports, your data should be correct, and you can manually enter the correct figures at W1.

Cheers,

Princess