coding error

Hi MyobUser89, 

Thanks for posting your concern and welcome to the Community Forum. 

I'm sorry to hear about your difficulties in coding your bank transactions. May know the steps you were going through before the error message comes up and may I ask for a screenshot of the error message? 

We look forward to your response.

Thanks,

Genreve

Hi Thank you for getting back to me  -

After logging in and navigating to the 'Dashboard' section, I noticed that both income and expenses are displaying as 'NIL' (Screenshot 1), which seems unusual.

Next, I clicked on 'Banking/Bank transactions' and began assigning codes to each transaction. However, I encountered an issue where the code disappears as soon as I add it, and I received the error mentioned in the second screenshot (Screenshot 2).

Thanks

Genreve_S response provided - If you can please assist as soon as possible i would be most grateful

Hi MyobUser89, 

Thanks for responding with the information. We appreciate your effort in attaching the screenshots. 

May I suggest you open the Accounting > Manage Linked Account and make sure there are no missing linked accounts in all tabs (Accounts & Banking, Sales, Purchases, and Payroll)? Missing any linked accounts from the Manage Linked Accounts window can result in this error message. 

Let us know if you require any further assistance. 

Thanks,

Genreve

Hi Genreve_S ,

The snip below shows what I have under Accounting/manage linked accounts. Not sure if this is how it is supposed to be.

Hi Genreve_S ,

sorry but i still require assistance.
I still have the same issue - unable to code/allocate my transactions.

Thanks

Hi MyobUser89, 

Thanks for your response and the attached screenshot. 

The Linked Account screen should have 4 tabs. It's likely that your user access is not an Administrator role access. You will edit this window using administrator user access. 

Let us know if you encounter any difficulties. We're happy to help. 

Thanks,
Genreve

Hi Genreve_S ,

this is beacoming a bit frustrating - 

How can I tell i have admin access or not? I am the owner from what I can see (snip below)

can you please assist by escalating this issue to someone that can help and solve this error?

Hi MyobUser89, 

Thanks for your response and the screenshot you've provided. 

I'm sorry to hear about your difficulties. I will send you a private message to collect more information regarding this concern. 

In the meantime, feel free to post again in the forum if you have any other concerns. 

Thanks,

Genreve