From the first payroll of the calendar year, my staff member's annual leave has been depleting as the same number of hours as their base pay.
The payslips are reflecting the correct base hourly payments but the annual leave has gone down each pay run, to now be in the negative for each paid employee.
I have not changed any settings.. has anyone experienced this and know why this may be happening?
Hey RitaS1,
Thanks for the screenshot, it helps us see exactly what’s happening on your side. It’s rough seeing your team’s annual leave drop like that when you haven’t touched any settings and everything else in the pay looks spot on. A good place to start is checking the employee’s standard pay to see if the Annual Leave pay item has been added accidentally. If standard pay seems fine but the balance keeps dropping into negative, it’s worth reaching out to our team so they can take a closer look at the setup behind the scenes. You can contact them on Live Chat via our virtual assistant, MOCA, or by submitting a support case via My Account.
Cheers,
Doreen
