Forum Discussion

rachelstephens's avatar
rachelstephens
Contributing User
2 months ago

MYOB Payroll

Hi team, We have an employee who worked for us, then left, and now is back on a fixed term contract. We have created a new employee profile/code in MYOB Payroll. We have had issues right from settin...
Shella_A's avatar
Shella_A
MYOB Moderator

Hi rachelstephens,

 

Thanks for your post. You're facing an issue with duplicate entries in the employer's monthly schedule report and setting up an employee profile. Here's a simpler approach:

 

  • Firstly, verify the employee's profile setup for any mistakes. Make sure all details are accurate and there's no duplication in the system. This article about finishing and reinstating your employee could be helpful.
  • Secondly, examine the payroll setup. Confirm that the salary and KiwiSaver lines are correctly arranged. If they disappear when you're inputting the payment, it might be a browser issue, so you may need to re-enter the data.
  • If the pay has been processed more than once, it could be a system or manual error during the payroll process. Check the payroll entries to confirm the pay wasn't processed repeatedly.
  • Finally, if the employer monthly schedule report displays the pay three times and the employee appears multiple times with zero numbers, it could be a reporting error. Try generating the report again to see if the issue remains.

Let me know how you'd go on this and if you require further help.

 

If my response has answered your inquiry, please click "Accept as Solution" to help other users find this information.

 

 

Kind regards,

Shella

rachelstephens's avatar
rachelstephens
Contributing User
2 months ago

Hi Shella

 

We are using MYOB Payroll on the pc, not a web/cloud version.

 

1. I have verified the employee setup. There is a separate code to her old one when she worked with us previously.

2. The pay default/totals are incorrect but I can't seem to correct these - see image attached. There's multiple kiwisaver lines. Would this have an affect and if so, how do I correct please?

3. The payroll entries all show the pay being entered one time. It is only the employer monthly schedule that shows three entries. The pay history under the employee also only shows one entry.

4. I have tried re-rerunning the report and it still shows 3 pays and lots of zero pays.

 

Please help! 

Thank you

  • Earl_HD's avatar
    Earl_HD
    MYOB Moderator
    2 months ago

    Hi rachelstephens,

    Thanks for your response. If the paycode doesn't specify a quantity, it shouldn't have any impact. However, you can still delete it if necessary. For more information, please refer to this help page: Making pay codes inactive

    Feel free to post again, we're happy to help!

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

    Regards,
    Earl

    • rachelstephens's avatar
      rachelstephens
      Contributing User
      2 months ago

      Hi there

      Thanks for the advice regarding pay code. This hasn't helped though, the Employer Monthly Schedule report still shows three pays. Everything else only shows one pay.

      Please advise how to fix.

      Thank you

      • Doreen_P's avatar
        Doreen_P
        MYOB Moderator
        2 months ago

        Hi rachelstephens,

         

        Thanks for your response.

         

        If the pay runs are only showing nil amounts and they were only processed once, with no duplicates in the pay slip, pay run summary report, or EIR, you're good to disregard those nil payments. As long as there are no duplicates in any figures in your report.

         

        Feel free to post again anytime if you require further assistance. 
         
        If my response has answered your inquiry, please click "Accept as Solution" to assist other users in finding this information.

         

        Best regards,

        Doreen