Forum Discussion

STL1's avatar
STL1
Contributing User
2 years ago
Solved

STP Finalisation Issues

Hi All,   I am currently in the process of finalising STP for a MYOB Business/Essentials file and have an issue.   Details of my issue are as follows:   STP EOY Finalisation figures are incorr...
EOY
Single Touch Payroll
STP
  • Tracey_H's avatar
    Tracey_H
    2 years ago

    Hi STL1 

     

    My apologies, I thought I had replied to you. I've raised the case to get that fixed, so that I can escalate it can you please send me screenshots of the activity and register detailed reports for that affected employee. So click on the down arrow for the employee to expand the summary report. Please send them to me by private message.

Tracey_H's avatar
Tracey_H
Former Staff

Hi SarahAccountant 

 

If the Payroll activity and Payroll register reports do not have the same amounts it means a change has been made to the employee card>>Pay History.

 

If you're using MYOB Business/Essentials the file will need to come in for repair. I'll need you to send me the following information in a private message so that I can arrange that repair:

 

  • serial number
  • primary contact name and email
  • screenshot of the activity report
  • screenshot of the register report
  • screenshot of the Summary of payments reports for affected employees
  • affected employees names and details of pay items

 

If you're using AccountRight you'll need to:

 

  1. take a back up of the current online file
  2. restore a back up taken prior to 30 June
  3. fix the YTD amounts in the employee card>>Pay History
  4. process a $0 pay with payment date as 30 June for that employee
  5. wait until that report is accepted and recheck the Summary of payments report
  6. if Summary of payments is correct, finalise the employee
  7. take a back up and rename it so that it can be easily identified as EOFY
  8. restore the back up of the current online file

If your issue is something else please provide details and I'll be happy to help.

Sham's avatar
Sham
Experienced User
2 years ago

Hello Tracey_H

 

I need your help please, I am using Myob Business / Essential and my activity, and resigter reports are different therefore EOFY figures are incorrect. For one of my employee it is showing negative wages for the month of July 2021. I am unable to update the pay history of the employee as it's not showing the previous year pay history. I never changed amount in that employee's pay history, it has happened after the update. 

 

In the activity report and register report there is difference in wages for two employees but the rest are fine. Can you please help me fixing this issue as I have to do EOFY finalistion, I tried sending you private message but it's not letting me do that.

 

Regards

Sham

  • Tracey_H's avatar
    Tracey_H
    Former Staff
    2 years ago

    Hi Sham 

     

    So that I can assist can you please send me the following information in a private message:

     

    • serial number
    • primary contact name and email
    • screenshot of the Payroll activity for the full YTD
    • screenshot of the Payroll register for the full YTD
    • screenshot of the Pay runs window for July 2022 (current year)