Forum Discussion
Hi everyone,
I hope this message finds you well! I just want to inform you that we've gathered a list of users experiencing a similar issue, and our team has promptly initiated a ticket to investigate it thoroughly. I'll be sure to keep you updated on our progress, and I'll let you know as soon as we have any news from the team.
In the meantime, please don't hesitate to reach out if you have any other questions or concerns. We appreciate your patience and understanding as we work to get this resolved.
Cheers,
Princess
I am becoming more than annoyed by the delay to fix an essential report function.
Asking me to send a screenshot with our live data is completely unsatisfactory and against the very strictures at the head of this page namely "Posts made in the MYOB Community are publicly visible. You should never share any confidential information, such as your account information and/or your or your employees' personal details."
Something has been changed by MYOB as the export / printing of comparisons to a budget were working in previous months and it needs to be corrected - FAST.
Its nothing to do with clearing caches on local machines (which is a real inconvenience and especially as its not the solution).
When can we expect this to be repaired - or do we start publicising the fact that MYOB is broken and cannot be relied on to provide timely business reports. Perhaps a letter to the Financial Review will get some action.
How about a daily update on the progress (or lack of progress) to all affected users,
- Princess_R4 months agoMYOB Moderator
Hi Bruce_Copland,
Thank you for your post, and welcome to the Community forum.
I understand your frustration. The delay in fixing this essential report function is unacceptable. Our team is aware of the issue and is working diligently to resolve it. I want to assure you that we are prioritizing this issue and actively working on a fix.
I apologize for any inconvenience this may have caused and appreciate your patience as we work to resolve this issue. We will keep you updated on the progress.
Regarding your concern about data confidentiality, we take the security and privacy of your account information seriously. Your trust is our top priority, and we want to ensure that your personal data is always protected. We will never request sensitive information, such as your account details, passwords, or any confidential data, in public. This is to ensure the confidentiality, integrity, and availability of all MYOB and customer data.
If there's anything else I can assist you with, please don't hesitate to reach out.
Cheers,
Princess