Forum Discussion
Hi VanF1,
Thank you for your post.
We're aware that this issue is affecting several clients, including yourself, and we sincerely apologize for the inconvenience it's causing. We understand that clearing the cache without resolving the issue is frustrating. Please know that we have already raised a ticket with our team for investigation. We haven't yet received an update on the cause or timeframe for resolution, but we're actively pursuing a solution and will keep you informed as soon as we have more information.
In the meantime, if you have other questions or concerns, please don't hesitate to let us know.
Thank you for your patience and understanding.
Cheers,
Princess
I was just wondering why this is not resolved yet , this problem is 3 weeks old now, I have clients needing reports.
- Genreve_S4 months agoMYOB Moderator
Hi VanF1,
Thank you for your continued engagement on this matter. I truly appreciate your feedback and understand the importance of the issue at hand.Regrettably, as moderators, we don't have direct insight into the team's progress on specific issues. However, I can assure you that our team is diligently working towards resolving this report issue.
Your patience is greatly valued during this time. If you need help with anything else, please feel free to start a new thread. We're here to assist you.
Thanks,
Genreve- Linda884 months agoUser
It is pretty astounding that:
a) You as a customer-facing moderator don't know and haven't been updated with the team's progress, and
b) The error isn't fixed yet!
Regards Linda
- Bruce_Copland4 months agoUser
This issue is becoming an embarassment for MYOB. What is happening?
If this is not repaired in 48 hours we will publish the issue in a letter to the Australian Financial Review advising potential users of MYOB that the program has become unreliable and that technical support is no longer capable of resolving issues.