Forum Discussion

portrd's avatar
portrd
Partner
2 years ago
Solved

Failed to load the report

Getting 'Failed to load the report'. We have identified the date it fails, but unsure what to from there?   Can you help please?  
  • Yanike_S's avatar
    Yanike_S
    2 years ago

    Hi portrd 

     

    It seems like there is a data issue with one of your invoices in that period. It seems like you use On a Day of the Month type payment terms, and the due date appears to be 0 - this is not possible in the software. This is most commonly caused by imported transactions. Could you change that invoice to your preferred payment terms and run the report again? It seems to be invoice 28 recorded on 19/09/2022 for $6675.15.

     

Yanike_S's avatar
Yanike_S
MYOB Moderator
2 years ago

Hi portrd 

 

Thanks for your post. There could be a number of causes for this, usually to do with the report trying to process too much data. I am happy to have a look into this for you. Are you running AcocuntRight in the browser or is this a Business/Essentials file? What are the last 4 digits of the serial number?

  • portrd's avatar
    portrd
    Partner
    2 years ago

    Thanks Yanike.

    It is a Business. ....6100

    • Yanike_S's avatar
      Yanike_S
      MYOB Moderator
      2 years ago

      Hi portrd 

       

      It seems like there is a data issue with one of your invoices in that period. It seems like you use On a Day of the Month type payment terms, and the due date appears to be 0 - this is not possible in the software. This is most commonly caused by imported transactions. Could you change that invoice to your preferred payment terms and run the report again? It seems to be invoice 28 recorded on 19/09/2022 for $6675.15.

       

      • portrd's avatar
        portrd
        Partner
        2 years ago

        Working now.

        Thank you!!